We were shopping around for a new washer and wanted to purchase from a smaller company versus a big box store. Our hope was we would find a great small business that is an all-in-one operation including standing behind their equipment if we needed repairs in the future. The staff here were friendly and yes; they do have a small service team but we were not satisfied with the quality of the equipment they were selling. We were looking for version of what we currently had - 20-30-year-old Kenmore built-to-last washer that was fully refurbished and ready to go. Well, they had the varieties of the equipment we were searching for but they were beat up pretty bad and God the rust everywhere even on the wash tub and the prices were as much as a new washer from the big box store. On one hand I have to say they are extremely overpriced; however, if you are buying the equipment for the parts or to refurbish them yourself that might be worth it in the long run. A new transmission for our current Kenmore 90 series machine is roughly $212, a basket drive $130, a wash tub $230, and a drive motor $250. If you can salvage some of these parts from an old machine to fix another one or fully refurbish what you got, you'll have a solid washer for another 10 or more years. They just don't make washers and dryers like these anymore! Well, Ray's has been around for a long time now so they must be doing something right. We didn't buy from them but if you're are looking for used appliances that could be fully refurbished, they definitely have a variety to choose from here. read more

I have purchased within two years 3 washing machines and 2 dryers. Now I have recieved 3 dryers becasue the last dryer broke within 90 days and they did bring out a replacement. Well the replacement less than 90 days in has broken as well. The issue Im having is that dryer they say has no warranty. Also the fact that I have had to purchase 5 machines from them and none has made it more than 8 months usually less than 6 months and they have no compensations for that. You would think that they would catch on that they are half fast fixing items then selling them for 250 to 500 a piece. They are stealing. read more

I sought a dryer repair or replacement. In store, I was told that my service call would cost $99. which would be credited towards any additional work (if needed). The guy came and in less than 5 mins, replaced a little plastic part. He charged me $150! I won't be using them again,,, read more

I had no problems at all. He was very professional in the work he did on my dryer. F.W.L. read more

They claim.... Free estimate over the phone. Came out, charged me and said he was sorry, if he had been told what was happening he would have said it could be numerous things, and expensive. Buy a new one. Very sad! Should not have been charged, because he wasn't informed read more

5 stars is not enough to express the great kindness and impeccable customer service! Dean Ray listened to my needs and provided exactly what we need. I give the highest recommendation possible! read more

Rays Appliances sent out Rex to our non heating tumble dryer. Rex was great, diagnosed and fixed the dryer in less than 30 minutes. It works better now than it did before as all the heat settings now work rather than than 3 out of the 4 that it had always run on. read more

Our refrigerator was not cooling and we called Ray's Repair. Ray responded quickly and sent Rex the technician over. He knew immediately what the problem was and replaced the fan to the motor. Our fridge is up and running. He was quick and friendly. We are happy with their service and recommend them. read more

Called Rays appliance and made a appoi for 2 days later, waited all day no one called or showed up. Called them he had no notes from our previous phone call so he schedules another appointment no one shows up I call and ask what's going on he says they can schedule me for the next day I say I would like if they could come out today being that I was scheduled for the previous day and the day before told me he would call me back and he never did. very unprofessional. I used them before and never experienced anything like this. I wish they would have said they couldn't schedule me rather than leave me hanging read more

Rex came out to fix or replace my ice cube maker. I wanted it replaced since I had the last one for 5 years. In 20 minutes Rex departed for his next service call and instructions to call back if no ice in 24 hours. In four hours the ice bin was filling up with ice. Great job! 5 stars. read more

Called for my washer to be fixed, someone came out and in 15 minutes "fixed" it, charged 138 dollars and left. I go out to see if my clothes are done washing and the washer is dead again! I call only to be told "oh yeah well I thought it might have been the motor"....so you took 138 dollars, told me it was fixed and then when it died AGAIN, you tell me oh it was the motor...and that they don't carry my motor; but I can come buy one of their "refurbished" washers and put the 138 on it! Only for it to break every 3 months and have your company come out to fix it?!?! NO THANK YOU!!! Horrible!! I feel extremely ripped off and taken for a fool!!! Never use these people, unless you have money to throw away! read more

My refrigerator quit refrigerating this morning. I called a few appliance repair businesses, and this was the only business I called where I was able to speak with a person who was familiar enough with repairing refrigerators to give me a ballpark estimate of the cost. I was really on the fence as to whether to repair it or go through the expense, hassle and work of replacing the old appliance. A technician quickly showed up at my house and was able to fix the refrigerator in less than an hour, at the estimated price! This report is based on only one experience, because appliances don't break very often. But this was a good experience. read more

Ray's Appliances - Appliances & Repair Near Me - Sanford, Florida

We used Ray's Appliances to help us with a leak we had under our dryer. Chuck came out and was super helpful and professional and figured out the problem and fixed it. He was honest and kind and we will 100% definitely use them again. Thank you Chuck! :-) read more

I called Ray's and scheduled an appointment for the following day. The employee arrived on time and was wearing a mask and gloves. He finished the job in less than 39 minutes. Excellent service and won't hesitate to call them again. read more

Impressed by all of the favorable reviews for this company, I called re the problem with my refrigerator on Monday. Wednesday morning, Rex came out and imnmediately diagnosed the problem and within minutes my old fridge was up and running...24 hours later it's like new. I would recommend this company without hesitation for their knowledgeable, capable staff and very fair priced. Would not hesitate to call again and will definitely recommend to my friends. Thank you Ray and Rex. Mary C read more

***CONSUMER WARNING*** I bought a used stackable washer dryer in October of 2016 from Ray's appliances. The washer is now leaking water and Rays appliance is here for the 3rd time and told me the washing machine cannot be repaired and the entire washer / dryer unit needs to be replaced again. It is just wrong for an appliance repair shop to sell somebody an appliance that they know cannot be repaired without disclosing this important fact to a consumer. read more

It's hard to find trustworthy companies that won't milk you for every penny. I'm so thankful someone suggested Ray's to us and will go to him for all parts and repair needs. read more

Great staff. Very knowledgeable . Family owned and operated since 1993. A+ on BBB. Too rated on home advisor

I purchased a dryer yesterday for $155 and the total was $205 with the delivery from Sanford to Deltona. I wash some very thin baby clothes this morning and put them in the dryer and the dryer did not dry the clothes at all. I called Ray's Appliance and they told me it's not the dryer it's the vent when in actuality it is the dryer after going back and forth about three times I was told a technician would be out today between 3:00pm and 5:00pm. I will update this review once the technician comes out. read more

Call them on a Monday to schedule evaluation of my refrigerator scheduled appointment for 8:30 for Wednesday morning sent text per his request of my address and description of problem . Over the next two days sent text requesting confirmation of appointment with no response they did not show to the appointment , I call them they claimed they had no record of it and now I wanted my address again I refuse to give information to an unreliable company such as this needless to say they made me late to work as well. Don't waste your time read more

I called them for a new dryer. I was charged $150 the dryers i was given stopped working within a day. When i called him he brought me back my old dryer. He refused to do a partial refund. I would not recommend this guy is a terrible business man. read more

I would not reccomend this place! They are very rude and shady people! I purchessed a refrigerator from them and after 5 months it broke. They sent a tech out and after 45 min of looking at the refrigerator he told me it was the compressor. He told me my best bet would be to go to the store to see what they have. Went in the store and the guys were just rude. Told me that since my warranty was up they wearnt going to do anything to help. When I originally bought the refrigerator I also bought a washer and dryer spent $500 and I just thought they would be more help then they were. I got 5 months out of the refrigerator and I paid 200 for it! I would not buy your appliance's from here they are liars and in my opinion they sell shitty appliances for way more then its worth! Be careful if you choose to purchess from this horrible place! read more

Ray's appliances is the best! We called in the morning and got Rex at our house soon after. He quickly found problem and fixed. The price is reasonable also. Would recommend to all. Thank you Rex you are the best!!!! read more

Awesome people with even better service. Very knowledgeable group. Everything thing in my house came from rays. read more

Ray's Appliances - This is what a "tech" did to repair dryer. Thank God for rays to fix it right. And yes that is blue jeans lol - Appliances & Repair Near Me - Sanford, Florida

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Came out within 2 days, took no time at all to tell me my cheap washer was exactly that and just not worth the cost of fixing it. (Samsung) I had another company out before because of my dryer, so I had already heard the stories about this brand. I won't buy them again and I am grateful that even though it was bad news, he was courteous, fast and didn't pressure us to come into their shop for a replacement. read more

My 3 year old washer suddenly started leaking water everywhere. Did internet search and found Rays and boy did I luck out! He was timely, courteous and very honest when he found a simple error on my part and just charted the $49 trip charge. He could have easily blind sided my by simply taking the machine apart and "finding" something. Its happened in the past with other vendors. It was nice to find an honest repair guy! Very helpful. I will definitely call him again when I have an appliance issue! read more

I called them to fix my dryer, when they said it was fixed, i let the repairman leave before I checked it. The first time I tried to use it and it didn't work. It smelled like smoke and is worse off than before. I immediately tried to call them but they were already closed! Very disappointed. read more

A true life saver! Called because my dryer wss making a noise and heating up really fast. Called Ray, who was so nice, and he sent a tech out the same day. Come to find out my problem was due to snakes and one made it all the way into my dryer. Thank God they found it because I would have died! The service call was super reasonable! I will never call anybody else! read more

Excellent, fast and very professional service!!! Our refridgerator started showing blinking lights and we knew something was really wrong. My husband called 3 or 4 Appliance Repair services and we think one was in India but they said they were in Texas. This wonderful company answered right away, asked very little information from us and sent someone within two hours. He as very professional and gave us options. The cost was low, only $39 for his visit. I think I overfilled the freezer and the air could not circulate. We will call this company from now on. read more

I was very satisfied with Rays Appliance repair. I called them to evaluate my GE Refrigerator and they arrived 3 hours later and diagnosed the problem. I will need to order a part to correct the problem. Rays guy instructed me to first call GE Service to see if I could get the part at a discount. The part retails for $99.00 but GE agreed to sell it to me at cost for $ 35.00 plus shipping. Rays efficiency combined with timely communication made for a hassle free experience. Their price was fair too. read more

We called Ray's on 11/03/2017 to help repair our Samsung Dryer. The service tech stated my Relay Board was fried and NO ONE in THE US had a board. The board was to be shipped ( via Cargo from ASIA) I can expect my part to be here in 2 months or more. We called another service appliance company to have our Dryer repair for Belt and Pulley. *** I guess they think women can be easily influenced by their lack of knowledge read more

We had an issue with my mother's washing machine and called Ray's Appliances to schedule a tech to come out and assess the issue. I explained over the phone the inside was smoking while the washing machine cycled. What sounded like the same gentleman came out and asked once again what the issue was. We explained the smoking and without looking at the machine or taking any measures to confirm the definite cause of the malfunction, he said it was the bearings malfunctioning but it would be too much of a hassle to take the machine apart and confirm. No additional information was given in person vs. over the phone, yet we were charged a $50 service fee. If you know the issue just based on our verbal description and won't even bother to troubleshoot in person, why not have the professional courtesy to say there is nothing you can do to help. Instead, charge a $50 fee for 2 minutes of your time. Disappointed in this experience with this local business. read more

DO NOT BUY HERE!! My gas dryer broke on a Saturday right before I was going on a long business trip. My wife would need it, so I needed a working Dryer ASAP. I called around and the only place I could find open and with a gas dryer was Ray's, so I went there and found a used gas dryer. They couldn't show me that it worked, as they had no gas connection, but "guaranteed" it would work. I told them that if didn't - I would have to return it, as I needed a dryer now. They said "No Problem." (Also of Note: Their credit card line was "down", so they only accepted cash). Guess what - it was a dud. When I went back, within 2 hours, they refused to refund my money. They said they would "exchange" it - but they had none in stock, nor did they expect any in stock. I left their broken dryer there and told them to mail my refund to me, if they were honest. They never refunded my money nor even called back to offer a working dryer. $200 out the window. So I ended up calling the gas company, who came out on Monday and fixed my old dryer, for less that what Ray's charged me for a broken dryer. Bottom Line: These guys are crooks, so you are taking your chances, if you buy there. read more

Came out and fixed our ice maker. Apologized for it being so expensive. That was a first . Calling him again now to see what is wrong with my dishwasher. read more

I called this company and the man who answered the phone actually knew what he was talking about! My Whirlpool double oven (2 weeks out of one year warranty) just stopped working the day before Christmas Eve. I explained my problem. He told me the computer was screwed up -- to disconnect the breaker and wait five minutes, then reconnect it. It worked! Meanwhile, the WhirlPool Appliance repair center is "closed for the holidays"; Sears Repair (from whom I bought the appliance) can get a repairman to my house by December 26 (for sure, said the customer service person who barely spoke English). And of course, they have no technicians to speak to. Christmas cooking and baking is back in business! Thank God for local businesses who actually provide service! read more

I bought a side by side a few months ago over the phone, they delivered, and within the 3 month warranty, by one week, the fridge gave out. They came out and repaired it that next day, then it happened again like a day after the warranty and they came out again and fixed it at no charge. It's been working since. I really appreciate that they backed up their 90 day warranty and then some. Other companies only give a 30 day warranty. So getting the 90 day warranty is worth going to them in itself. I also just bought a washer today. So far so good. read more

Do not use. They are terrible. Poor customer service. I had an appt. they never showed up

Ray's Appliances is definitely the place to have repairs done. Not only do they know what they are doing in terms of repairs, but they have excellent customer service. I highly recommend this company. Please beware of "The Appliance Store" just down the road.....do not confuse these two very different companies. You will be ridiculed by the owner and overcharged. read more

When I needed a washer and dryer for my daughter who was moving her bedridden grandmother here from North Carolina they were so helpful and gave me an excellent price for a heavy duty washer and dryer. Money was tight due to all the relocating expenses plus having to find them a house here to rent that was big enough. He was very fair on the price, held them for me an extra day, and even gave me an extended warranty. This was 1 1/2 years ago and the machines are working beautifully! I went by the Appliance Store to also check and was never treated so rudely in my life!!!! He didn't even acknowledge me walking into the store and there was literally NO ONE else in the store. Then when I let him know I was shopping around he started bad mouthing Ray's and told me to get out of his store after I told him that it wasn't a good idea to down the competion!!! I was very happy to leave and will never set foot in there again! Dean, you and your staff are awesome. I have told many people this story and will continue to spread the word. Thanks so much for your kindness and good service. read more

Our refrigerator suddenly stopped working, and after searching around on social media and repair referral sites, and reading the stellar reviews, we decided to call Ray's Appliances to see if it could be fixed. They were great! They offered to come out that very day, were prompt, courteous and professional, and their pricing was more than fair. The technician, Rex, quickly diagnosed the problem, and had the refrigerator running in no time. I would call them again in a heartbeat. Strongly recommend. (I live in Lake Mary, btw...don't know why it says I live in San Francisco) read more