I am so glad I have Big Mike repaired my 22 year old Sub-zero fridge. I got other quotes way too…read moreexpensive also need to wait for a long time for the parts. I would highly recommend this business to anyone who needs appliance repair. Great speedy service and very reasonable price. A true five star repairman.

Quick response time, amazing communication, easy system to pay!…read more My dryer stopped heating up and I assumed it was the heating element. Reached out on Yelp through the project section and messaged 6 placed. Big Mikes was the first to respond and had the appointment set within 20 mins. The service tech arrived on time, had the parts with him and was able to fix it on the spot. He was in and out within 10 mins. The diagnostic, parts and labor was around $230. According to Google, it can be anywhere between $150 and $350 so to me it was a good deal! Also, came with a 100 day warranty! Will def call again if needed. :)

Evgenii was very professional. He diagnosed the problems and were able to fix them the next time…read morehe arrived (needed to order parts). I will continue to use him for all my appliance needs

Service was professional and responsive, prices were fair for parts and labor. Would recommend.read more

We were shopping around for a new washer and wanted to purchase from a smaller company versus a big…read morebox store. Our hope was we would find a great small business that is an all-in-one operation including standing behind their equipment if we needed repairs in the future. The staff here were friendly and yes; they do have a small service team but we were not satisfied with the quality of the equipment they were selling. We were looking for version of what we currently had - 20-30-year-old Kenmore built-to-last washer that was fully refurbished and ready to go. Well, they had the varieties of the equipment we were searching for but they were beat up pretty bad and God the rust everywhere even on the wash tub and the prices were as much as a new washer from the big box store. On one hand I have to say they are extremely overpriced; however, if you are buying the equipment for the parts or to refurbish them yourself that might be worth it in the long run. A new transmission for our current Kenmore 90 series machine is roughly $212, a basket drive $130, a wash tub $230, and a drive motor $250. If you can salvage some of these parts from an old machine to fix another one or fully refurbish what you got, you'll have a solid washer for another 10 or more years. They just don't make washers and dryers like these anymore! Well, Ray's has been around for a long time now so they must be doing something right. We didn't buy from them but if you're are looking for used appliances that could be fully refurbished, they definitely have a variety to choose from here.

I sought a dryer repair or replacement. In store, I was told that my service call would cost $99…read more which would be credited towards any additional work (if needed). The guy came and in less than 5 mins, replaced a little plastic part. He charged me $150! I won't be using them again,,,

I found this business on Yelp sorting by rating. I called,…read morethey called back right away. Appointment was a scheduled, I received confirmation. Igor, the tech, was on time. He explained the problem and ordered a part. He scheduled an appointment to return the next day to complete the service call. The next day, he showed up on time and completed the repair. It's been a few days and the problem is fixed. I am not sure if the fee was reasonable. It's the first time I've had to repair an appliance in over 10 yrs. I am very satisfied with the results and the ease of the process.

Igor was very good and on time. My fridge is running great and we are pleased with his work.read more

Manny was polite, professional and extremely helpful. I was lucky to get a last minute appointment…read moreto fix my fridge which died overnight. His quick response and knowledgeable understanding saved a lot of food.

I sent out a message this morning and Emmanuel sent me a message and said he would be available…read morebetween 6pm-10pm. He arrived just before 6:30pm. Diagnosed the problem w/our Dryer within 20min & let us know we needed a new Thermostat & Heating Element. He finished the work in less than 30min and our Dryer is running Great! Emmanuel was Extremely Nice, Very Knowledgeable, and I would Highly Recommend Sanon! Thank you Emmanuel!

Rushed service, over priced, needed a simple diagnosis with a simple breakdoen for home warranty…read moreand couldnt get it, just a useless lump sum. rude managent and leaning to racist remarks. All I said was that I dont want to be "screwed" and the manager over the phone said I was being "disrespectful", but then he mentioned something about knowing my "culture" seem to be leaning racist. All I wanted was at least half of my 129$ fee back and get a lose lose situation

I called Mr. Appliance and they came out when they said they would. I called Mr. Appliance because…read moreneither ice maker on my Whirlpool refrigerator did not work. They came out and diagnosed the problem and ordered the parts. The parts came and they came out to fix. Problem is, one of the parts was broke in shipping. They reordered the part. It came and then they came out to fix it. That was visit #3. The very young man put the parts in. The lower ice maker worked. The upper did not. So far this has cost us $659.00. He came out a forth time and he said he thought it needed two new water valves. That would be around $250.00 and he didn't sound real sure that that was the problem. I told him no. The refrigerator is 5 1/2 years old. I should have just bought a new refrigerator and put the old one in the garage as a backup to store soda, etc. So, I have an ice maker that dumps ice in a bin in the lower drawer but no dispenser in the door. $659.00. I had an appliance tech tell me a few years ago to not buy Samsung, or LG refrigerator as their compressors don't last. I am now adding Whirlpool to the list. He told me to go with Frigidaire or Amana. I do use Frigidaires in my rental properties and they have been holding up real well.

Recently our dryer stopped heating out of nowhere. Our warranty unfortunately had not been renewed,…read morewe completely overlooked that so we were unable to use Whirlpool to fix it. We have only ever used them so we had no idea where to look. My wife enlisted Yelp to help us. She put in some request for quotes and received a few back pretty quickly. We had never used that but it was very helpful. Quality Masters was the first to respond and then also took time to message back and forth with her. The other companies were not as friendly and responsive. We also read their Yelp reviews, which we all good, so we figured we would use them. We were able to make the appointment for the next day and were able to do it all through text. It was very simple for us! There was a moment of uncertainty but they were extremely professional and friendly. I was going to be home while my wife was at work, so on the day of our appointment, they were running early. They called asking if early would be ok, so our appointment was moved up. I cannot remember his name, but the technician that came was very knowledgeable and professional. He pinpointed the issue immediately. He discovered our dryer was clogged with lint and the coils were bad. It makes sense since we had never had our vents cleaned. He was able to replace the coils, as well as sucking out as much lint as he could with his tools. Unfortunately, they do not clean vents like that but again, he could help us out with some of it. He also made suggestions as to what else needed to be done, really with just getting the vents cleaned. They also take your payment online either with credit card, for a small fee, or Zelle or Venmo. The invoice will be emailed to you and allow you to pay that way. Personally, we do not prefer to pay for services with Zelle so we used a credit card. It was very simple. I thought overall the price they charged for the coils and cleaning, was very reasonable. It did not cost us much at all. I would definitely use them again, should we need something fixed.

Our dryer stopped heating all of a sudden and we had not renewed our warranty with Whirlpool. We…read morecould not wait the 60 days for it to be activated so we enlisted Yelp! I put in some request for quotes and received a few back. Quality Masters was the first to respond and then also took time to message back and forth with me. I read their reviews, which we all good so we went with them. We were able to have them come and look at our dryer within a day. It was very easy to make the appointment, everything was done through text. The day of the appointment, they were running early. Our service technician, called and asked if he could come early. Luckily my husband was home so no issues. He was extremely professional and very helpful. He discovered our dryer was very full of lint (bad on our part) and the coils were bad. He was able to replace the coils, and suck as much lint out as he could. Unfortunately, they do not clean vents like that, but he was still able to help us some. He also made some suggestions as to what else needed to be done with the cleaning mostly. They do not take your payment there. They will email you the invoice. If you want to avoid a credit card processing fee, you can Zelle or Vinmo them the amount. I preferred the credit card and was willing to pay the processing fee. I thought overall the price they charged for the coils and cleaning, was very reasonable. We would definitely use them again, should we need something fixed.

Contacted thru yelp and their response was quick. Technician came out and repaired my refrigerator…read morewithin a couple of hours. What a great guy, very personable, friendly and knowledgeable. He was VERY reasonably priced and I would definitely recommend him to anyone that needs an appliance repaired. I will definitely call him again if needed! Thank you Victor!

This is a follow-up to my previous comment. I have texted, called, and tried to reach Victor to let…read morehim know the repair person who came out did a complete diagnostic service. He told me the washing machine you sold me is defective. The mother board is the problem as to why it won't fill up and the sensors are not working. I paid you for this washing machine and now it is useless. I've had to purchase a new one since you won't respond to my texts, calls and have taken advantage of a senior citizen who trusted you. Please be aware when using this service. They are not reliable, trustworthy, and won't sell you a working product.

Called them out for a washing machine making a horrible noise. The guy was honest and told me it…read morewould cost more to fix than to replace. Appreciate the honesty instead of just taking my money.

They responded to my request for a part I needed for a refrigerator. When I called them, they told…read moreme they didn't sell parts for refrigerators, just refrigerators. So it was a waste of my time.