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    Ed Napleton Honda

    1.9 (226 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 1 month ago

    Services - Ed Napleton Honda

    Auto diagnosis or inspection

    Auto maintenance

    Oil changes

    8 More Services

    Auto repairs

    Auto brake repair

    Auto HVAC repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Ed Napleton Honda Photos

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    Recommended Reviews - Ed Napleton Honda

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    AJ S.

    I think they actually read my review in being more communicative about updating customers of the process. I went in for a routine oil service - but of course 2 or 3 other services would need to be done in a couple thousand miles so of course I just had them do everything at once. None of my coupons were applicable, sigh. I will give huge props to Chris. Previous services I have spent more than five hours waiting around with no communication, but not with Chris. He walked back to let me know progress reports, texted too but I think it was a nice personal touch that he walked back too. He gave me a time frame after printing off paperwork of what services were going to be done. He said 4 services should be done in 2.5 hours and with that alone I was like... no. I'm usually waiting around for 5+ so we'll see. And I expressed this to him too, but he reassured me that today would be different... and it was. It actually took only 2 hours and despite it being 1 degree outside, they even cleaned off my windshield which was much appreciated since I have a civic so just about every car that drives in front of me is taller and that excess snow / melted water goes ALL over my car. Chris had such a sense of urgency, walked me to pay but also left so he could pull my car around front so I wouldn't have to wait any longer than I needed to, but not in a rushed way. He also walked me to my car (no one has ever done that here)! This was probably the best experience I've ever had here and will always request chris as my service advisor because there's just no one like him. 20/10 highly recommend!

    Cars in the show room
    Cassandra S.

    After my last review the General Manager Tom Dempsey called me about the issues that I had. Tom did agree to our original offer and I set up an appointment for Friday morning at 9 AM with Mark Mitchell per Tom. When I came in, I dealt with a gentleman named Kevin Bakeer. he was very nice outgoing built a report with me and was very knowledgeable. However, no one knew about my appointment with Mark Mitchell and no one knew anything about my conversation with Tom Dempsey. So what should've been about 30 minutes to give the keys, clean out my car, and write a check up ended up taking over an hour. I had to explain the conversation I had with Tom and Mark. Then turns out Tom is on site. Tom originally told me that I would only deal with Mark so it was a lot of miscommunication and poor communication. I had to tell them several times I could not stay long as the snow was coming, Daycare and School is called out so I had my children with me. I also am breastfeeding and needed to pump. Plus my baby was sitting in the car seat for so long I'm sure it's fine but as a mom I feel guilty. I changed to a two star rating versus a one star because they did honor the original deal that we had. However, the communication is still awful. The process took incredibly long. I felt pressured by Tom to put it deposit down, and I didn't have My Husband with me due to the weather. I did not feel comfortable doing that without My Husband present. I almost felt like I was being interrogated. My husband isn't happy about it either. Tom was very nice and personable in moments.

    Bumper damage from service dept. backing into another vehicle after installing the new Rear bumper garnish
    Cathleen G.

    SUMMARY - Sales experience OK. Service Experience HORRIBLE. Bumper damaged 3x while being serviced (damaged new bumper installing trailer hitch, damaged bumper fixing the damaged bumper, damaged bumper fixing the damage caused by fixing the original damage). I purchased a new 2024 Honda Odyssey on 12 June 2024 from Ed Napleton Honda. The sales experience was average/typical, except for the fact that I did not receive the title paperwork for over a month and incurred a late fee at the DMV when submitting my registration. I took the receipt to dealer on 7/27/2024 and am supposedly going to get a $25 refund check. HOWEVER -- the nightmare started when I had the Napleton Honda Service Department install a trailer hitch on my new 2024 Odyssey. I set up the appointment right after purchasing the vehicle, and they were able to get me in the following week, 19 June 2024. The service department was not able to give me a loaner for the few days they would need the car because they were 'out of loaners'. OK - I borrowed a car from a family member. Unfortunately, the service department damaged the bumper when installing the trailer hitch (which I was told does happen sometimes). So, now they had to keep the Odyssey for several more days and take it to a 3rd party auto body shop to repair my brand new bumper. The service department still did not have a loaner vehicle available. I was able to pick up my new Odyssey a week later, but then I noticed that the black garnish (trim piece on the top of the bumper) was now damage, a chemical overspray of some sort - which was not acceptable as this was a BRAND NEW car. The service department placed that piece on order and to 'compensate' me for the inconvenience wrote a 'WE OWE' for a $100 service credit and a free tank of gas. Once home, I noticed that several of the bolts that secure the bumper to the rear wheel wells were missing. Upon informing the service department that they would ALSO need to fix this, they placed blame on the 3rd party auto body shop. I asked why they did not inspect the auto body shop's work before releasing the vehicle to me, their customer. The service advisor told me they do not check the auto body shop's work. I was not kept informed on the status of the bumper garnish's arrival at the dealership. I only learned that it was received when I called to check over two weeks later. I then schedule the follow-up service for 27 July 2024 so the service department could install the replacement bumper garnish and missing bolts. Upon completion of this service I was informed the service department backed my NEW vehicle into another vehicle being serviced right after exiting the car wash. I was SPEACHLESS! There are now scratches on my rear bumper, and the crack that was originally 'fixed' is now apparent again and a sensor behind the bumper is being pushed out against the bumper. I don't know whether to LAUGH or CRY! I am BEYOND frustrated with the incompetence of the Ed Napleton Honda Service Department. As it is 28 July 2024 today as I write this I must wait until Monday when the Service Manager and General Manager are informed. (I did learn that the vehicle my van was backed into also sustained damage). I was told by the service advisor that he will see if he can get me another free tank of gas for this mistake. Yea, a $50 tank of gas is NOT going to be a sufficient compensation. Nothing less than a BRAND NEW bumper for my BRAND NEW Honda Odyssey will be acceptable. I hope the dealer/service department will not proposed a patch and kludge of 'fixes' and will make this right by installing a new bumper. At this point I cannot recommend Ed Napleton Honda's Service Department.

    Happy with my CR-V purchase!
    Heather C.

    Great place to buy a new car. Jason W, salesman, was knowledgeable about Honda and about their models and trim packages. I knew exactly what I wanted and Ed Napleton Honda delivered. Here you will get friendly, down to Earth and knowledgeable staff. Now if they could only cut down the length of time for purchase to less than 4 hours.

    Screenshot of text from Mike.

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    6 months ago

    Went to Napleton Honda to get a Civic as part of Costco program. Manager wouldn't give a firm price. It was a waste of time.

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    2 years ago

    Great place to get a new car if your getting a new car go to Trevor great car salesman very respectful and nice person to sell you a car

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    2 years ago

    Excellent. Jason was very patient and honest. He made the experience great! Would recommend asking for Jason.

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    Page 1 of 6

    Ask the Community - Ed Napleton Honda

    Review Highlights - Ed Napleton Honda

    Although there were some miscommunications during the process, Nidal always took responsibility and rectified the situation right away.

    Mentioned in 3 reviews

    Read more highlights

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    Lazlo the manager and Rick the service advisor went far and above what they needed to do to make me…read morehappy with some service issues that had been going on since I had purchase the car new. I would definitely recommand. tony sciarrino

    This was one of the most frustrating dealership experiences we've had, and we will not be…read morereturning--especially not working with Mahan We test drove and placed a deposit on a pre-owned BMW at Napleton Maserati. We requested the inspection/maintenance report to make sure there were no issues. We were told it would be sent to us later that day, so we could complete the purchase. In multiple calls and texts, we were given numerous different excuses for the delay. After following-up again the next day, we were abruptly told our deposit was being refunded with no explanation. Even more concerning--the car was relisted shortly after at a higher price. That raises serious questions about transparency and integrity. A general manager was supposed to contact us about this situation as they admitted "none of this should have happened." Instead a receptionist offered a $50 gift card in exchange for not posting a negative review--which only added to the frustration. We were ready to buy the car. This fell apart solely due to their poor communication and lack of follow-through. The only bright spot was the kindness of the cashier and front desk staff who helped process the refund. Overall, a very unprofessional experience that completely changed our perception of the Napleton dealership

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    St Peters

    I read the reviews and was hesitant... (even for an oil change deal I received in the mail)…read more However, the gentleman that took care of me, Toren was fantastic! Very accommodating and sympathetic towards some issues that occurred. I wasn't pressured for ad ons or anything else which was also appreciated. Some negatives: - 1/1:30hr wait (however I was told before hand) - NO SHUTTLE (went in at my 7am appointment and was told on the phone by some rep there would be a shuttle at 7:15. Once I arrived I was told from Toren they were prolly out of state and apologized on their behalf. 1:30 HOURS WAIT IS BEYOND FRUSTRATING) Only reason I'm giving a 5 - Toren was great! - lady's at the front desk was great! - I wasn't pressured for ad ons! - they stayed true to the deal they sent in the mail! Hope this information helps someone!

    We visited the dealership in response to an online listing for a Kia Telluride priced at…read moreapproximately $45,500. From the outset, we clearly stated--on three separate occasions--that we intended to finance through our credit union and explicitly requested that no hard credit check be performed. During negotiations, in an effort to align the price with the advertised amount, the manager offered a veteran discount and a new graduate discount, despite the fact that we do not qualify for either. Despite our explicit instructions, the manager proceeded to run hard credit checks on both myself and my son without our authorization. This is unacceptable. I request that this issue be corrected immediately and that I receive written confirmation of the actions taken. Additionally, the manager stated that accepting the incentives required financing through Kia, which had not been disclosed to us beforehand. He dismissed our concerns about a 2.25% higher interest rate and characterized our objections as "ridiculous." It was also said numerous times by several employees that the ads are misleading but they are meant to get people in the door. So yes it is bait and switch, which is illegal. After spending over three hours at the dealership, we were only informed of these financing requirements after the unauthorized credit checks had already been conducted. When we expressed our frustration, the manager responded in an unprofessional manner, stating that he had been there for 12 hours, which did not address or justify the situation. The manager also behaved inappropriately on the showroom floor, raising his voice, and speaking disrespectfully toward both customers and sales staff. Due to this experience, we made the decision to leave, as the environment and conduct demonstrated were not acceptable for doing business. Following this incident, I have attempted to escalate the matter by contacting the corporate office. I have called nine times over the past three days requesting to speak with Eduardo Rodriguez regarding this situation. Despite leaving detailed voicemails explaining the nature of my concern, I have not received any return communication.

    Pappas Toyota - Here are grease spots on drivers seat thatPAPPASS GOT ON MY SEAT and a I PISSED OFF

    Pappas Toyota

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    St Peters

    Not sure what's up with these crappy yelp reviews? The dealership is efficient and kind and good…read moreluck finding a better dealership to wait while your car is being serviced. They've got beverages and snacks and games and even a nail technician throughout the week. And they know what they're doing.

    We moved here 2 years ago on Memorial Day after being away from home serving in the Marines across…read morethe US. We love the Toyota brand and that is our go to for vehicles. Papas Toyota is the closest location to our house so we started getting services for our 2016 Toyota Tundra and brand new Toyota 4 runner. We have had numerous issues with service on our Tundra being serviced at Papas Toyota. We are not mechanics - we trust when the services are recommended BY TOYOTA and always are willing to pay for services provided. We GO TO Toyota because we have TOYOTA VEHICLES. we could get services for much cheaper elsewhere but we stick with the dealership TRUSTING that they will treat our vehicles with care. We took our 2016 Toyota Tundra in for routine service which included tire rotation. When we left, we ended up coming right back because there was a serious issue causing knocking and inability to steer. When we returned and discussed the issue, Toyota admitted that the tires were not seated appropriately and replaced ALL lug-nuts and did an alignment service ALL FOR FREE because it was THEIR PROBLEM. Fast forward to our next routine service - when we head out on the highway, the tundra steering wheel starts shaking when hitting 60mph...so we return...it wasn't like that before the service so we are not accepting additional issues that were not present before the service (especially given new found trust issues with this dealership). When we return, the service manager, GINO, essentially accuses us for trying to get free services! He says 'what do you want us to do? I already gave you a free alignment service back on xx date' - we say 'yeah! For an issue that YOUR service department caused!' He tells us the issue we are having is because of our wheels being 'after-market' and tells us that they don't 'work on after-market tires.' I know for a fact that not everyone buys tires from the dealership - that cannot be true. After no resolution, Gino accuses us of wanting a free handout and tells us to take our vehicles elsewhere. We went to Seeger Toyota and had the issue reassessed and explained the situation, we needed a tire realignment which they were happy to do!! Given that we are also in the market for a new vehicle, we are happily purchasing a new Toyota Sienna from Seeger!! We are more than happy to drive the extra distance to be treated with RESPECT at Seeger! The service manager GINO needs to take a class in how to treat customers - he literally was on the phone shouting at my husband telling us he just wanted stuff for free. NO, we want our Toyota vehicles to be taken care of properly at a TOYOTA dealership.

    Enterprise Car Sales

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    St Charles

    My car went out and I unexpectedly was in the market for a new car. I went to Enterprise car sales…read morein St. Charles because our family has had great success with cars from Enterprise. I worked with Peyton and didn't know exactly what I wanted other than an SUV. He showed me several different SUV's with lower mileage and great prices. I test drove a couple cars and then made my decision. The process was smooth from start to finish. He got my paperwork complete and the car all cleaned up so I could drive her home! If you need a car go ask for Peyton at Enterprise St. Charles and tell him I sent you! Peyton thanks for being helpful, and so professional throughout the process! #nohaggle

    Enterprise sold me and my wife a Nissan ARIYA with open Nissan service campaigns and then refused…read moreto stand behind it when I raised the issue. What makes this worse is what the campaigns are actually about. Nissan's own campaign bulletin says that on certain 2023 to 2024 ARIYA vehicles, a failed over-the-air update for the navigation/IVI system can leave the vehicle in a no-start condition, meaning the IGN ON inhibit control is not released and the car may not start. Nissan's remedy is to update the IVI software and, if needed, the CAN gateway software. Enterprise's response? They told me to ask Nissan for a rental car and go to another dealer. So the company that sold me the car wanted someone else to deal with the consequences. That is unacceptable. I understand Nissan classifies these as voluntary service campaigns rather than a safety recall, but that does not change the fact that the issue Nissan describes can leave the vehicle unable to start and needing dealer intervention. What really stands out is that Nissan's campaign bulletin specifically says customers should consult their dealer for alternate transportation availability while the vehicle is being serviced, and it even lists rental expense guidance. Instead of helping, Enterprise pushed me off on Nissan and another dealer. If you buy from Enterprise, verify recalls, campaigns, and service history yourself, because once they have your money, you may find out their idea of customer service is telling you to go somewhere else.

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    This place DOES NOT even deserve 1 star but it wouldn't let me rate it any lower. Their problem is…read morewith their Diamond Leasing person named "EDDIE"!!!!! He was completely rude to me and straight up dogged me when i spoke with him a couple times over the phone. Today I would've been a full week past due in my biweekly payment. I recently lost my job earlier this month but was able to make the payment before this one that is now a week past due. "EDDIE".....made comments to me that were SERIOUSLY not professional and were not even called for and that really pissed me off and yes I did cuss him out because the way that he dogged me was NOT EVEN CALLED FOR!!!!!! "EDDIE" told me the day before yesterday and I quote....."If you can't afford the car....then how can you afford to pay your other bills??". That comment right there sent me over the edge and SERIOUSLY pissed me completely off and then I snapped on him!!!! HOW DARE HE HAVE THE BALLS TO SAY THAT TO ME!!!! I even tried explaining to him what was going on.....what i was doing so that I could make the money to make some kind of payment (I was riding with my buddy in his car doing Instacart)......and when would be the latest that i could pay (April 5th I could completely withdraw my 401k from my former employer). "EDDIE" laughed at me and told me that if I couldn't afford the car and wasn't going to make a payment.....then they would then have the car picked up. I WAS NOT EVEN ANY MONTHS BEHIND!!!!! NOW A FULL WEEK BEHIND AND ALL I OWED FOR MY PAYMENT THAT IS LATE WAS $260 AND SOME CHANGE!!!!!!! The car was unlawfully picked up and Missouri law was broken!!!!! I have filed a complaint with the BBB and will be looking into pushing LEGAL ACTION!!!!!!!!! Pictured is how they broke Missouri Law!!!!!!!!!!!!!!!!!!!!

    Ed Napleton Honda - autorepair - Updated May 2026

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