On 8/19, I spoke with Patricia regarding a couple of issues. One was to move a safe. Zack called me back 8/22. Unfortunately, I missed his call.
8/25, I called and was able to get a hold of Zack and we discussed the move of our safe. I described where we wanted the safe moved and was willing to send pictures. He indicated he needed to come and take a look at where we wanted the safe. He indicated he would not be available until later in the week or early the following week.
8/29, I have not been contact. I called and spoke with Patricia. Zack was on the road and she would provide the message that I called on 9/2 post the holiday weekend when she will see him.
9/9, I still have not heard from anyone at the company. I called and was able to speak with Zack. He informed me he was really busy and had forwarded my information to another company by the name of D'Amico. Okay. I called D'Amico and they do not move safes.
Zack, shame on you! If a customer is continually trying to reach you for service you should be more professional and inform them that you cannot do the work early on if you are unwilling to do the work. Secondly, do not provide them with reference that is totally useless for the service required. Wow, I am dismayed! read more