Rented a party sprinter van for a friend's bachelor trip! They showed up on time and the van was…read moresuper clean and spacious. The pricing was pretty good given there's not a lot of options out there and you have to drive everywhere in Oregon! Would 100% recommend JMI and use them again!

We reached out multiple times requesting a quote but never received a response--no return phone…read morecall and no reply to our online request. Based on this lack of communication, I can't recommend this company. Responding to inquiries is a basic professional courtesy.

Recently used PDX Elite on a round trip Beaverton / airport trip and they were fantastic. Cars were…read morespacious and very clean. The gentlemen we had were friendly and took care of all of our luggage. The company has great communication. We were scheduled to be picked up at 4:45am but at around 9pm the night before I started getting nervous that we should leave a few minutes earlier, so I sent them an email asking if we could leave at 4:30am instead, really not expecting anyone to respond in time. They actually emailed me back within 10 minutes and confirmed the earlier pick-up time. Then, our return flight landed at PDX (an unheard of!) 40 minutes early. As soon as we touched down I texted the number to see if there would be any way someone could come pick us up for 40 minutes earlier than planned, again not necessarily expecting a response - especially since it was close to midnight. However, they texted me back instantly that my driver would be in touch with me soon, and sure enough our driver texted me within a few minutes. By the time we grabbed our suitcases off of the conveyor and walked a few minutes to the curb, our driver was already there and waiting despite us being 40 minutes early - and, again, it was close to midnight on a Wednesday. We are customers for life!

We used Elite to pick us up from PDX when we returned to the US from Mexico after six years outside…read morethe country. Everything we own packed was into seven suitcases, and so we needed help to get from the airport to our hotel in Salem. The choice was an Uber, which would not have worked for our situation, or a luxury car service. Hewar was wonderful from when I first called him to arrange our trip. He was attentive and patient, even when I called him multiple times with questions. The manager, Rasheem, met us at baggage claim. Our driver, Zhieco, was professional and friendly. He helped us get our (very heavy) luggage into the hotel. On the other hand, the company I called first did not give me a chance to explain why we needed help at baggage claim. As soon as he heard that, he immediately said he couldn't help me. He threatened to post my phone number online when I wrote him a one-star review. I was shocked. I would've taken it down, regardless, because I don't post bad reviews. So, I was especially glad to talk with Hewar on my second phone call. I highly recommend Elite. If I ever need a service like this again, I will for sure call Hewar.

The good, it's nice out of the rain. Bad, drivers advise you if smoking when you don't smoke.read more

This was my first ride on the WES train. Pretty impressive overall. They really should run it all…read morethe way to Salem but that's another conversation. The older I get the less I want to drive especially after dark during these cold, wet months. I grew up in Boston where using public transportation is the norm. Trimet used to be absolutely terrible and in many ways they are still not all that great. Two snowflakes sends the entire system into chaos. It's common to be on a bus and get kicked off to another bus for no apparent reason. And the bus you are waiting for will show up and immediately change signs for some other route. In most cities, this NEVER happens. You stand at an intersection easy walking distance from your home and in ten minutes or less a bus comes along. The bus takes you to a subway stop or a bus terminal where you can transfer to your final destination. Routes are laid out in a logical order and you don't have to study a map to figure out what bus to take to get where you're going. Trimet routes appear to be laid out by lunatics who were way too free with drug use. Getting back to WES and the Tigard TC. Nice terminal. It's open air so not that pleasant if it's really cold out. But at least it's a shelter. The WES train is pretty noisy but comfortable and FAST! Under 15 minutes to get to my destination. Would have taken over an hour going by bus. WES runs fairly frequently. I wish it didn't stop running to Beaverton so early but it is what it is. Ridership isn't that great so that route is probably a money loser. I'm happy that Trimet is finally upping their game. There's still the obligatory mentally ill rider on every bus and train so they have more work to do there. And there was some aggressive antifa type swinging around numchuks in a threatening manner at the Sunset TC so your personal safety is still a serious concern. But I'm seeing more security and fare inspectors so at least Trimet is trying.

This was SO MUCH FUN. Sean was hilarious and lively--really boosted our group's morale, despite the…read more100°+ temperatures. He was so accommodating and rescheduled multiple reservations to keep us in air conditioning throughout all our stops. He's a wealth of knowledge--from history, to geology, to architecture. Be sure to ask him tons of questions, he's an absolute hoot. And, of course, the bus! So adorable and well-maintained. He has a lot of passion for his vehicle, and you can tell. Highly recommend this tour company. We spent two full days with him and I'd do it again in a heartbeat.

We had a blast using the Vintage Tour Bus for our Wedding! Sean was always on time, super friendly,…read moreand knew exactly where we were going! The bus was decorate for Christmas, and it smelled like Christmas trees and cinnamon on the inside. So many people stopped to take photos of us wile we were on the bus, and we definitely made a statement around downtown Portland! 10/10 would recommend :)

We rented the sprinter limo and it was perfect for our group of 9. The driver was great and…read morefollowed COVID regulations. It was very clean and I would totally use them again.

Tried to book a party bus for a corporate event and emailed back and forth several times with long…read moredelays for some reason. Finally got an emailed/written quote and then emailed more trying to confirm the booking and pay but nobody would reply. i called today and was told nothing is available for the date needed, even though they said a week previous it was. if they would have replied to my emails asking them to call me so I could pay, then maybe the party buses wouldn't have been booked. overall super disappointing and had to rent from another company. lost a customer due to unresponsive communication.

HUGE safety concern!! We reserved the Mini-V party and were driving on I-205 when the buses doors…read morestarted rattling and flew open. We had to pull over and our driver secured the doors back shut... then this happened 3 more times. It was really scary and someone could have gotten seriously injured!! I'm frustrated that I have not been able to get in contact with a manager to address this issue and want to prevent this from happening again. Our bus driver said the issue with the doors was known, and parts were on-order which means this could have been prevented and I do not appreciate the decision to allow us to ride on the bus. This was such a negative experience since our driver was also 30 minutes late to pick up (she went to the wrong address) and stopping 3 times on the freeway caused us to have to cancel our stop, and turn around to get to the event we were planning on attending. I've been trying to get in touch VIP PDX for 2 weeks, and my calls and emails have not been returned... Do yourself a favor and do NOT book with this company.

VIP did a great job at my daughter's wedding on 8/17/19. Tina was courteous and prompt. Very…read morepatient with our party of 14 going everywhere. The bus was clean and cold water as promised. I would highly recommend them to anyone. Great experience..

Very nice & helpful drivers, convenient service, but seats are uncomfortable & not spaced well. I…read moream short & my legs got cramped. The price was good.

This is a great route with amazing drivers! Friendly, always on top, plenty of rest stops and a…read morescenic route for an affordable rate!

We did their Holiday Lights Tour on Refurbished Heated Trolley (offered by Portland Perks)…read more I would have been a little irritated that the trolley was late, but so was one of the people in our group - which meant him not missing the bus. First, the driver takes you through downtown to see the Pioneer Courthouse Square tree, then by Directors park and onto I-5 to get headed to the PIR. Choosing the 6 pm trolley meant getting stuck in rush hour traffic. Luckily, we didn't have to cross the bridge and made it in time at PIR to slowly take in all the lovely Christmas lights. In the beginning, we couldn't figure out some of the light structures, until a couple seated in front of us got it and started singing "The 12 days of Christmas". Then the a Partridge in a Pear Tree, Two Turtle Doves, Three French Hens, 4 Calling Birds, 5 Gold Rings, 6 Geese a-Laying, 7 Swans a-Swimming, 8 Maids a-Milking, 9 Ladies Dancing, 10 Lords a-Leaping, 11 Pipers Piping & 12 Drummers Drumming all made sense! There was one odd part. It was the numerous palm trees at the beginning and dinosaurs at the end that didn't feel very Christmasy. But - that has nothing to do with the Trolley company. Our driver gave highlights, but the back of the trolley was noisy, so we couldn't hear him very well. It was adorable when he gave one of the kids a bucket of candy canes to pass out to everyone. The whole tour only lasted 90 minutes, so we were glad to have gotten a discounted ticket for $30. The one thing we forgot to do was bring cash to tip our driver and we felt awful about it. He was nice and informative and deserving. We are a group of credit card people, always trying to earn air miles, but if we had the extra cash, we would have given it to him. This was definitely something festive that I am really glad we did and glad my friends came along for the ride!

I am sad that I have to write this review, as most likely Twilite would have received a much high…read morestar rating had their back end customer service been a bit more pulled together. I reserved multiple town car pick ups and drop offs for an event I was organizing on behalf of my client. Getting everything set up with them was pretty streamlined and from what my clients/guests said the rides seemed fine. On the phone, the owner quoted me $480 for rides which was great. I had to add a few rides right before the event and the owner said that should be fine and would let me know if there would be additional fees. He than charged my credit card (immediately) an additional $500. I was fine with the additional charges, but the owner never really confirmed that cost with me. After the event, I requested either an invoice or receipt for my purchases so I could not only expense them back to my company, but also make sure the additional $500 was verified and not just a faulty, additional charge. Nothing. Radio silence. I've emailed and called the owner as of now going on a dozen times. I am so disappointed in this type of customer service. So happy to take my money (as fast as possible), but wouldn't even do the courtesy of providing me proof of purchase and providing FULL customer service - until the very end of the relationship. I can't say I'll ever use this vendor again or recommend their services unless someone would fix this situation immediately - as I still haven't received anything.

My friends and decided to visit Portland for the weekend. For some, it was their first time there,…read moreso I wanted to take them around to see the city, eat donuts, and drink beer. Since we had multiple stops and there were 15 of us including 3 toddlers, it would have been a huge hassle to call so many Ubers/Lyfts. Not to mention all the heavy car seats that we would have had to carry with us to each location. My solution: renting a private bus! I reached out to multiple shuttle companies, but Shanghai really stood out to me. Dusty responded almost immediately and was very helpful in providing details about their pricing and buses. While my main goal was really just to safely and efficiently get my group to the various spots, it was a plus that Shanghai's bus also included a karaoke machine. Once we decided on the terms and details, Dusty sent over a contract within the next few days. The morning of our ride, Dusty texted to let me know our bus was on the way. Our driver, Ron, arrived a few minutes early, so by our reservation start time, we were all set to go. He was professional, kind and drove cautiously. As it was raining, I appreciated that he dropped us off as close as he safely could at each location, and then picked us back up when we were ready to continue to the next spot. The cooler was also stocked with ice, as promised. We ended up riding the Solid Gold bus, which is literally a converted school bus. I must admit this was very different from our typical sprinter party bus experience. For one, I had never ridden a party bus with kids before, and blasting "Wheels On The Bus" instead of dance music was such a different vibe. Lol! The bus was unique and had a vintage feel -- very Portland. Given our situation, I actually preferred this over the dark, tinted windows of the sprinters we are used to. The Solid Gold allowed us to see the city during our rides. We got a lot of stares every time we pulled up to a donut shop or brewery, but it was a fun experience. Everyone had a great time, especially the kids who now point out every bus that passes by on the street and say they want to go back to the party bus!

Our guests are still taking about their bus ride. We did the Solod Gold karaoke bus that fits 40-…read moreand people LOVED it! Plus we knew they would make it home safely. Shanghai is easy to work with and showed up on time. It was nice that our guests ended their evening with such a great experience. I am so glad I found these guys!!