I WAS ASKED TO REMOVE THIS REVIEW BY THE OWNER, see at the bottom for the email.
I had to block this company from continually contacting me and the owner still sent another message after that from his personal account.
I would really give them about a 2 1/2 star rating but I don't feel comfortable giving them an A-OK. I feel I should now give 1 star after the factual review I left below and still being harassed by them via email.
The list of things we have had to address for our "every issue is taken care of" new house has been a bit overwhelming. The first thing was squirrels. They were in our attic. We were assured access had been prevented by the realtor and previous owner. Yes.. The joke is always on us.
Due to the pitch of the roof, and a few other issues I called a "professional"
They actually responded on Yelp right away, and called. They sent someone out quickly.
The guy who showed up was the only person we ever saw in person. He was covered in poison ivy when he arrived.
He looked around and the got on the roof. He found the access point and set a trap.
He mentioned he would "give us a deal" if I would check the trap so he wouldn't have to drive from Olathe, KS up to the northland area. I did that, he did not give us the discount. I paid him in cash. There was a contract and a receipt.
I held the ladder as he climbed up on the roof to set the trap.
He then washed up in our basement sink.
He assured me that if a squirrel tried to enter it would be caught by this trap. A few weeks later, the trap never caught anything and another squirrel was in our attic. We called back and the owner and the tech came out again and looked for secondary entry points, they did not find any.
They set two more live traps. Those traps NEVER caught anything.
I let him know (on my own time) several times the traps were empty.
In the meantime I set up a live trap myself in our back yard. I ended up catching 12 squirrels.
EcoPRO NEVER caught or eliminated a single squirrel. ZERO. They ended up taking their traps and sealing the one access point on the roof. It should be noted they did NOT seal it properly as a roofing contractor pointed out. They didn't put any caulking or sealant around their work on the roof.
It cost us $500 for someone to climb on our roof and 3 set traps and seal a hole. You can decide if it was worth it or not. Zero animals were caught or relocated by them. No deal was given for saving gas on driving to our home as first mentioned by technician.
I can't say if I would recommend them or not. A pest solution company that doesn't catch animals? I don't know.. It didn't seem right to me, and of course they gladly took our money.
UPDATE: I also want to note that I did call the owner personally and I told him I was not happy with how things were going BEFORE posting this review. The above review is factual and based on my opinion of work vs cost. You can judge for yourself. That's what Yelp is based on, experiences and reviews. You decide. It's just my opinion based on my experience.
Also the owner continued to send me messages via email, he also stated the $500 was the discounted price. Which is 100% not true and not indicated on the invoice. That was the price the technician quoted me and which he brought up and THEN said he would sometimes give discounts if he didn't have to keep driving back and forth from a far away location. The technician specifically mentioned $50 at least, which would make it $450. His words. The owner was NOT on that phone call. The Technician was.
On 8/10/17 I was emailed the following message by the owner: "Hello, I'm sorry you were unhappy with the service. I'm surprised to get a bad review 3 months after your service, and I don't believe we did anything wrong here, so I would appreciate it if you would take the review down. But that's your choice. Please let us know if there's something else we can do to make up for it."
After emailing me 4 times I had to block them. The owner then emailed me from his personal account and said this: "Why would you pay someone to do a job, then do it yourself?? Then blame us! Take responsibility. We didn't do anything wrong."
That in itself is very telling. First he was blocked and continued to contact me after I asked them to stop contacting me. Second, I paid someone to do a job, which they attempted and partially did (above I listed what they actually did). They charged me and never once attempted to refund, discount or compromise after not catching a single animal. Something they have never disputed.
I put out a trap to help protect our investment by any means necessary. So a home owner with a trap can catch 12 squirrels while the professionals did not catch any. That is very telling for all potential customers. YOU CAN DO THIS YOURSELF! Even the owner said I "did it myself".. So he admits they didn't do anything? They did some things, just not well. And his reaction is very telling. read more