Over 45mins wait at 1 am Not enough shuttle I guess Too bad not a caring company False advertisement it's not every 10 min they lie read more

Had to wait 20 minutes for a shuttle bus at IAH terminal when returning from a flight. Other parking vendors had as many as 8 shuttles show up while we were waiting on the first one to arrive. The line was also very long. read more

Absolutely horrible. Don't waste your time or money here. We had to wait for 45 min to get out. All of their machines were not working. Will never use them again. read more

Terribly unreliable. Not enough shuttles to bring passengers back and forth to lot. Long wait time in lines. I've had to call Uber from the airport because the wait times are so long waiting for the Ecopark shuttle. read more

First time using Eco Park and they definitely met my expectations. Their lot is easy to find. The prices are competitive for covered and uncovered parking. Buses were waiting when I parked so there was absolutely no wait to get to the airport. Upon returning I waited all of 5 minutes to catch a shuttle. I probably could have called to speed up the process but I feel the wait was reasonable and I wasn't in a rush. By the time the bus I rode in was pulling off another Eco Park bus was pulling up. They are very visible, polite and helpful. Definitely tip worthy. I will use them again. read more

ecopark - Parking Near Me - Houston, Texas

Wish I could give zero stars after the 20+ minute wait FOR AN Ecopark shuttle while STARING AT an Ecopark2 shuttle. Several requests to the driver, Mr. Heng, to radio dispatch for an Ecopark shuttle to meet us since the main number wasn't picking up for 7+ minutes were flatly and rudely denied. He said his manager would not allow him to do that and when I asked his managers name, he replied that it was none of my business. When they finally answered, his manager, Richard, offered to discuss his customer etiquette with him. Honestly, I just wanted to get to my car and go home. This isn't complicated. After hours and hours in an airport after a snowstorm, debating parking shuttle best practices with a snarky driver just isn't my idea of a successful interaction. Do better, Ecopark. read more

I hate when your the first one on the shuttle and it smells like someone was smoking. Clearly the driver.

I have always parked at EcoPark2 and got unlucky and had to use EcoPark on this trip. We have been currently waiting 45 minutes for a bus while every other provider of parking has been in and out. At the 30 minute mark an EcoPark bus came but no room for luggage so unable to accommodate. The construction is not new and should be accounted for when eco is running their busses. The man walking around "directing" traffic suggested that we use Uber instead of parking at Eco. read more

Absolutely horrible. We waited outside for a bus to pick us up from the terminal for 30 minutes while other companies' buses came and went over a half of dozen times. We call the number on our slip to only be hung up on. Don't park here if you want to make it back to your car. read more

If every other parking lot in the airport area was a blaze, I still would not park here. Eco park is a circus. The employees were less than helpful. Upon pulling up, I was told to go to row 18 when I reached the row I was flagged down another 3 rows. After parking, I had to wait over 30 minutes for the shuttle. It was hot an everyone was confused. Busses kept circling around aimlessly. When two busses finally pulled up, the terminal drop offs were unclear, a massive crowd of us were all trying to pile into one bus. And then, one of the busses reversed into the other. After already make us all wait in the heat for 30 minutes, we the had to wait on the bus for another 25 minutes while they tried to sort out damage reports. ( not our problem...half of the people on the shuttle were extremely late for their flights) Return trip equally as dysfunctional. Mind you, I was never given a ticket from the initial pick up, the man driving around the lot kept stopping in random rows insisting that the ticket said there was someone parked there. He must have picked up the wrong stack of cards because we were just driving around in circles and not dropping anyone off. I ended up hopping off the bus and walking 12 rows to my car. read more

I have given them 3 chances. Every single time a horrendous wait, even if you Tell them your in a hurry and you'll pay extra tip to get to your terminal sooner than 30 min. It always, always takes at least an extra 30 min. Any other place at IAH is quicker. If your in a hurry, don't do it. If you are not in hurry and want to save a buck, then it may be the place for you. But I won't be going back anytime soon. read more

I love Ecopark . Been using them for years now . Drivers are always on time . I have never had any issue with my cars or parking with them . Customer service is great and parking lot is clean read more

I can't remember when I noticed Eco Park having opened at IAH, but once I did, I decided to give them a try. I've now used them 3-4 times. Every time, with consistent results. There is always ample parking available, with an attendant or two directing you to the section where the shuttles are picking you up. Pickups have always been prompt, and the drivers have been friendly. My car has always been safe upon my arrival, and I have had no mishaps. So, for all that, and at a price less than the other airport lots, I have no reason not to park here. read more

The eco park system at IAH airport is a complete disaster. My family and I had to walk over 30 min in the extreme texas heat to find a shuttle stop. Shuttle drivers were rude and kept saying "just follow the signs!!!" There were no signs anywhere, no direction and utterly awful service. Would not recommend read more

Terminal pick up is horrible. Waited in line outside Terminal C for an hour. Only three buses came by and two were already mostly full. By the time we got on a bus the line waiting had at least 100 people in it. They need more buses! read more

I just have to give a shout-out to the folks at EcoPark for going out of their way to be super helpful in an awful situation. Long story short: 2 AM. I had left my wallet on the plane, and didn't realize it until I made it back to my car. The 800 number for the airline was of no use, and the terminals were virtually empty. Luckily, there was a bus close by that was waiting to be dispatched. The sympathetic driver volunteered to take me and my wife back to the baggage claim, where we spoke to some people at the lost and found. No wallets had been turned in. Once we left that office, we made the *logical* decision to call the dispatch number on the card (it's really not that difficult to do that people. It's 2012. You have a phone. Use it for something besides fb for once.) and another driver came to pick us up. She already knew about the situation, wished us the best, and gave some advice for working things out at the payment booth since my time-stamped ticket was still in my wallet. The lady at the booth handled the situation (us being without a time-stamped ticket) as though it happened all the time. She took note of the spot where we were, my license plate, and within a few minutes she had an accurately calculated bill for us. It was pretty nice to only need to pay the correct amount instead of having to pay the "lost ticket" sum. Fortunately, it was right at that time that the lost and found people called with good news: my wallet was found. I guess that wasn't at all short, but I want to drive this point home: I obviously realize that the recovery of the wallet had nothing to do with the people at EcoPark, but I really felt like I had a team of people to help me out, back me up, and get me where I needed to go when they really didn't have to. Kudos for being organized, helpful, and much more cheerful than anyone at work should be at that time of night. read more

Dearest Ecopark Management, You're a service company and provider, correct? You accept a fee for a service, correct? Your responsibility is to maintain a safe and working fleet for your employees and customers, correct? If one or all of the above statements is correct .. How can Ecopark continually run vehicles/shuttles in the heat of the summer with inefficient/faulty AC units yet believe it's acceptable to pack 1 employee and 20 helpless and tired customers within it? If Ecopark (and direct Mgmnt) care about the business and employees - take a minute and Talk to your loyal employee/driver Mr Lee (who seems to put up with this) or review shuttle maintenance logs for #255?... And then, from there, put on some big briefs and manage your fleet like a professional so your customers don't pay for a service Ecopark can't deliver upon. Ps - if you need a little help, you have a faulty unit - when driver turns the wheel the belt on the compressor engages .. And then driving straight - disengages. Pss - things happen, but this is about the 6th time encountering this scenario and am happy to take my business elsewhere. read more

ecopark - Parking Near Me - Houston, Texas

Our whole experience was an absolute cluster. From a free for all loading of the shuttle, to the hour wait to leave the airport despite having a full shuttle, to the painful exit process. Never again. read more

Airport parking is a strategy. Ecopark seems to be the most widely advertised option. But I put it pretty low on the list. I fly a lot, and have used this place ~10 times. How it works: You enter the parking lot, follow the people directing you and the cones. Depending on the time of day etc, everyone parking is directed to the same area. There are ~3 buses for the terminals, marked with which terminal you need to go to. (Sometimes there is no sign and you have to ask the drivers). They will be in the relative area where everyone is parking. Before you leave your car, look at your spot. There is a number on the ground nearby. When you get on the bus, the driver will give you a slip of paper with your number. They're going to write down your spot on it (don't lose it), then they'll take you to the airport. When you return to IAH, hopefully you still have your slip of paper. Get on the bus at IAH, give your paper to the driver, and they will drop everyone off at their respective spots. Depending on how friendly your driver is, they accept tips. My service has always been questionable, so I have never felt the need to tip. Pros: - Late night bus service. - I always feel safe walking in the parking lot and on the buses. - Low cost. Cons: - Inconsistent bus service: I have to be prepared to wait for a bus on average 25~ minutes. Each and every time, the bus driver says they're "stretched thin" today. Ok well it's been 10 times now... seems like an operational error! Sometimes there will be lines forming in the parking lot as people wait for buses, but it depends if it is peak time. - Drivers: Sometimes they have an attitude problem. (Some are nice) - I never get motion sick, but these buses are rough and toss you around. As an independent traveler it's fine, probably wouldn't put a family and kids through this parking process. I prefer to Uber to the airport because Ecopark is so inconsistent, but sometimes I need my car. Overall, it's an option. But if you're in a rush and tight on time, don't come here. I've seen some people wait 30+ minutes for a bus and then proceed to miss their flight. Luckily has never happened to me yet. So leave lots of time! read more

Inexpensive parking, $6 a day for uncovered parking. Quick and easy access to the airport after you park your vehicle.

Very reliable, only thing was that it was a bit difficult to find the entrance. We ended up in the employee parking lot circling around to find a entrance & finally saw a big sign from a far and headed towards it. read more

It's a long wait for a shuttle at the airport. I prepaid/reserved covered parking and none was available. After my trip, I went to the office for a refund and was given 281-233-1729 to call Mon - Fri 8-4. That number is Keylonda Brown's voice message saying leave a detailed message- but her mailbox is full and it hangs up. Happens over and over. read more

I use to like this lot when it was piggy parking lot. There was a lot of drivers that were good and helped with luggage. Now you get awful drivers and customer service. We waited in the line for the shuttle. When the shuttle filled up we waited in the front of the line. The next shuttle showed up and then took people from the back if the line first. By the time we got to the front she only had space for 2 people with luggage. We told her that we were in the line first as she was suppose to pull up to the front of the line. She was so rude and said that it does not matter since she could not fit anymore people. This rude drivers name was Majorie a rude and unprofessional driver. I don't recommend this parking at all. I rather pay a little extra rather than deal with the stupidity. read more

do not use this parking service. they are the worse shuttle service ay IAH. when you have to call a uber to drive you to their parking lot because run so slow there is a problem. typical wait time at terminal c for a JFK shuttle is 35-40 min on any given day. moving to the parking spot next trip read more

1 star is honestly a compliment for this parking lot/service. Definitely would give 0 if I had the option. Departure trip: Waited 45 minutes for a shuttle from the parking lot to the airport on a Friday afternoon. Had about 40 others waiting chaotically in the heat of summer (no lines formed) and basically whoever the bus pulled in front of would get on. They do not allow crowding on the bus for safety reasons do spots are VERY limited. The buses were incorrectly labeled for each terminal as well for the ones that did come around. Most of us were standing around trying to get a straight answer as to which terminal each bus was going to. No staff showed up to help with directing or organizing until about 30 mins elapsed. I NEVER had an experience like this at any other IAH lot. Return trip: Waited 30 minutes for a return ride to the lot from the airport Monday night. Saw multiple buses from other lots pass by MULTIPLE times before an Ecopark bus showed up. Of course, about 20 people were waiting by this time. Will NEVER park here again. read more

For every trip that I've gone so far, I've always parked at Ecopark and it has always been a pleasant experience. But today's experience definitely tops it all. I would just like to take a moment and thanked my driver, Mr. Aaron on bus 300. I don't know how to reach out to management, so I hope this will do. So after a long flight, I really just wanted to go home. But as soon as I got to my car, the tire pressure light was on and I found out I had a flat. Luckily, Mr. Aaron noticed that I was having car trouble so he did not drive off. Instead, he stopped and got off the shuttle to see what was going on. He then, called it in to his super and said he would come back with an air compressor to put some air in and it did. But, it wasn't enough to fill the air in the tire up to capacity. So he told me to follow him to the front so that we can fill it up with more air with the larger air compressor. All in all, I'm thankful and glad that he stuck around and helped me with my car troubles. read more

I have used Eco Park a few times and they are really the cheapest. The only thing is that their shuttles run less frequently than the other lots. Last time I waited something like 20 mins, and after a two week/ two part trip I was exhausted and just wanted to get home! The gentleman driving the bus was not too friendly and patience was not his thing. He was a little annoyed at a lady on a wheelchair because she did not remember where she left her car. With the help of the entire shuttle we eventually found her car. Once I was dropped off at my car I realized I had left my ticket overseas, and I thought oh great... I was pleasantly surprised that the Asian gentleman who took care of me knew what he was doing. He directed me to the cash only lane and made me sign some document, asked for my DL and asked for my itinerary. He found the day the car was dropped off and charged me the correct amount. The whole process was no more than 10 minutes (if that long!). P.s. There is a 20% coupon on their website, worth printing. P.s.s. You can't use it if you lose your ticket though, so keep your ticket safe. =) read more

I have been parking here for 3 months now. They first started out really great. Now I must say it's worth paying extra some where else. I've been in line since 8:30pm and it is now 9:30 this happens quiet often. Im fed up today I'm tired and ready to go home. I've had it with them. Tomorrow I will be parking at their competitors! read more

I wish I could rate this place lower. I've used them 3 times now and all experiences have been the same. Never again. 1) waiting more than 30 minutes to be picked up from the airport 2) takes more than 30 minutes to get to the airport after parking 3) the shuttle coming back was so full, people had to sit on the ground 4) they don't drop you off at your car - just in the middle of the parking lot - get ready to walk in the rain. 5) their prices are being raised as their customer service drops. Spend another 50 cents extra a day and go park somewhere else. Even if it's not closer to the airport, it will save you time. read more

ecopark - Over a hundred people were waiting - customers had to sit ok the floor of the bus. Plus - no A/C in 95 degree weather! - Parking Near Me - Houston, Texas

Took 35 min to get picked up, after long day of travel. I'm looking for somewhere else to park next time.

Have used Ecopark for years. Through many issues and have not written a review. Got in tonight and waited for bus to come. I was the only one getting on and no one else was anywhere near. We sat for a couple of minutes with the lights off and doors shut. So I asked the driver, Stephanie, in a nice tone "how long do we have to sit?" At first she gave no reply and then after a minute turned around and snapped her tongue and rudely said three minutes. I said "ok thanks, I was just wondering". Thanks for being rude Stephanie, I did not decide for you to take this job nor to work tonight. You chose that. Oh and in sincerity, Merry Christmas, I hope you do not have to work. read more

I am decently happy with my experience here. It wasn't anything extraordinary but it was fine. My biggest complai,t is on the way from the lot, the training driver missed the ramp up to the terminal so we spent another 15 minutes driving in a huge circle back. Also, upon leaving 3 different cards I tried to pay with wouldn't read in the machines. And my cards are not very old. I ended up backing out and going to a cash only lane. The ride back from the terminals was quick and I didn't have to wait long for the shuttle to arrive asset the terminal. The price is nice tho!! read more

Waited for 40 minutes with buses and finally took an Uber to the gate and had to walk a long way to our car.

Lately there has been a ridiculous line for the shuttle back to your car. You can see all of the other shuttles coming & going , picking up their customers but EcoPark's shuttles were nowhere in sight. This last trip, there was a long wait for a shuttle at the parking lot. This was the last straw. read more

If I could give this parking situation ZERO STARS, I would, but unfortunately they get to be overrated at one star. This was horrible, first when I originally tried to park in the eco parking, they led us to a COMPLETELY WRONG AREA, and a lady yelled at me from 50 feet away AFTER we passed her that we were in the wrong area. Then when we did get to the right area, they have you running around like a freaking chicken with its head cut off looking for a bus because there are NO BUS STOPS. You will be late for your flight if you use this parking. read more

Extremely unorganized. Shuttles don't have a designated pick up area, so hopefully you park in an area that has a shuttle driving by - otherwise you're running to a shuttle 1/4 mile away. I don't recommend this place at all. read more

Customer Service was horrible at both locations Eco1 and Eco 2! Don't spend your money or waste your time!

I want to congratulate you and your company for making me miss my flight today. I waited over 50 minutes in the covered lot to get a shuttle bus to the airport. I was there waiting for a bus for C,D and it never showed up. The busses for A,B were everywhere to be seen. Why is it that the bus for C,D are so hard to come by? In the long run your lack of busses has cost me a missed flight and my company time and money. Thank you! read more

have tried these guys on several trips and yes 5 on the spot busses vs 1 eco park bus in a hours time. will be looking at a new ride for sure read more

This was my first time using ecopark. Online reservations were easy to book through the IAH website. It was also 20% off with a 7-day reservation. The reservation scanner was broken, so just get a ticket, park, and scan the reservation when leaving. After parking, buses roam the lots picking people up to get to your terminal. I did have to wait about 15 minutes in the sun. Make sure you remember the number where you park. They give you a slip with the parking number to use upon return. Upon returning, I went to the West entrance and the bus was there within minutes. I handed the driver the slip and I was at my car in about 25 minutes. Everyone was wearing masks. Convenient, affordable, and employees are very friendly. read more