So let me start by saying, Erik knows what he's doing, there's no questioning that! Another thing,…read morehe's very thorough in his explanation as to the issue(s) your clock is having, the cost to fix and the subsequent maintenance and care that the clock owner can do do prevent or forestall future repair requirements. We unfortunately, tried another clock "specialist" (in Riverview, MI.) in the past year and it was quickly apparent that his repair skills were questionable... three times he was out to our house and still our clock didn't chime or keep time correctly and our monies were wasted. So, here's the bottom line... SAVE MONEY, GET YOUR CLOCK REPAIRED BY A MAN WHO KNOWS HIS TRADE, FREELY ANSWERS QUESTIONS... and who is basically... a caring, great guy! Our clock, after ten years of not working, now runs like a precision time-piece like it did 33 years ago when we purchased it. Gerald and Fil Dz

Service tech gave my Clock a cursory look and explained it would cost nearly $1000 to fix. I…read moreinvited him to leave at hat point. My clock has since been repaired (chain caught in the gear). I was left feeling very dissatisfied with this interaction. Word to the wise, always get a second opinion and be very cautious about "show up" money