The coffee in the morning was fantastic! The espresso machine was a great investment. The bed was…read morecomfortable enough, very baseline for what you would expect a hotel bed to be. The room was clean and we slept soundly. The bathroom tub didn't drain very well and we were standing in a puddle of water. That was the only thing that brought the rating down quite frankly. Staff was nice, breakfast was good. Great option for the price we paid.

ADA room on first floor with LOW toilet and tub w bars. Not really welcoming at front desk. Room…read morehad pretty bad antiseptic smell at first. Bed was a bit firm. Two nice sitting chairs. Overall clean. Very Basis TV channels so long term stay would be difficult. Pool and Hot tub working and nice. Quiet and near highway on North. Would stay here again.

This is the best hotel to stay at in Hays, Kansas. We were so surprised that such a small town of…read moreabout 21k people had such a wonderful Hilton Hotel in the city. This place is better than many Hilton Branded Hotels in my own town, San Diego, CA and even LA. The decor is very pretty and well appointed and designed. The place is very well maintained. The restaurant makes a very good steak dinner. The personal pepperoni pizza was not good, and the side salad was not good. The Old Fashioned cocktail here made by Vanessa is DELICIOUS and made right! The rooms were very clean. We did find a bed bug in the bathroom the morning after our arrival, it was alive and we put it in a ziplock bag. I figured that after we searched the room for an hour for any more of them, that this one maybe came in from a crack in the bathroom wall. We let the front desk know. We had no bedbug bites, not many itchy moments, and did not see any others after the one was found. The bedding was clean, the duvet was switched out with a clean one, and the bed was comfortable. After a trip to Walmart next door, we sprayed our room and rental car down with Zevo, a natural insect/bug repellant. This seemed to work well. We also sprayed disinfectant all over the room to reinforce. Overall, the gym, laundry facilities, room, bathroom, restaurant, and conference spaces were top notch. The staff was friendly after the first couple of says seeing us as guests. I do recommend staying here if you are staying in Hay, KS. Took a star off for finding the bed bug. I posted a photo and video of it moving.

Great new property with spacious rooms and nice amenities, service was on point and they had great…read morebreakfast For a new property it is disappointing that they still have you stand in a bathtub like a toddler for a shower, but with the beds being very comfortable it made up.

For starters before I begin and you have to read all of this there's a Hilton garden inn and avid…read moreacross the street much better options and nicer staff jasmine verbally abused and be littled my 60 year uncle for simply trying to check into his room after the fact of that my uncle after taking the abuse from the staff got to his room to the surprise of an awful stench and hair in the bathtub after complaining and asking to switch rooms he was denied that so then he politely asked for a refund and to take his business elsewhere witch was declined again thanks to my uncle being Hilton Honors Reserve Member he was able to get his room refunded with no thanks to jasmine or the staff absolutely unacceptable customer service from them and I will not be returning and I suggest others don't

Jasmine at the front desk was very rude and disrespectful and I think she was on her time of the…read moremonth but she is probably like that all of the time. While checking into the room I noticed there was dirt all over the carpet I loaded up some drinks into the cooler and multiple bugs were inside of the fridge Ik being honest and respectful about this review I will not be spending another night at this Hampton inn

As you can see from my previous reviews, this is not my first time staying at this hotel. We…read morestayed here this time using reward points. The staff was very friendly and professional. The ladies working the front desk - both at checkin and checkout were very nice. The lady working in the breakfast room was exceptionally friendly and attentive to the folks enjoying breakfast. Rooms were clean and quiet. The beds were comfortable. Overall, it was a very enjoyable stay.

It was a overnight stay. Nice room and got an upgrade. It was clean and mattresses were…read morecomfortable. Front desk staff was nice and accommodating. A/C worked great. Breakfast was good and hot with many choices. We knew it would be limiting for this town but we were not disappointed. We left rested and ready to continue our journey. Kudos.

New and clean. The rooms are very small. That's okay since it's just me. Their complimentary…read morebreakfast is dog food. It is not fit for human consumption!

Stayed for one night and was okay. Room seemed clean but the longer we were there we found stains…read moreon the floor and the bathroom tiles were coming up. Our friends stayed in a room next door and their power was out for half of the stay

We had a good rest, beds were comfortable and the room seemed clean. Nothing in my cars was messed…read morewith. We got up early to leave and the staff was not full of smiles, but responded when I greeted them!

I will never stay at Marriott again! I left home with my child and two dogs at 4:00 am. During the…read moredrive, I booked a room, selecting the option to travel with pets and agreeing to pay the $100 cleaning fee. When I arrived at 1:30 am, exhausted and eager to rest, I was told I couldn't stay because my dogs weigh more than 35 pounds. I wasn't informed of this rule until I arrived. I explained to the front desk how tired I was and that I was traveling with a child, but they didn't care. I've been loyal to Marriott for years as a Titanium Elite member, but I won't support them anymore and will continue sharing my experiences with other travelers.

The hotel rooms smell like raw sewage. Instead of a restful sleep, I'm awake writing a review to…read morewarn travelers of this stinky dump. Hoping to go nose blind, but I swear the scent is only growing stronger.

We are traveling without reservations (something we never did before retiring) and needed a room in…read moreHayes, KS. We're rewards members with Hilton, Holiday Inn and Marriott. Struck out with Holiday Inn (the only room they had left was a very over-priced wheelchair accessible room). Based on Yelp reviews, I was a little reluctant to try the Fairfield Inn but we decided to head over here and give it a try. The hotel appeared to have been recently renovated and when I inquired, the guy at the desk said they had done a total renovation that was just completed since the beginning of this year. We got a very nice room (choice of a king or 2 queen sized beds) for a very reasonable price. The young man working the front desk was very nice and very accommodating. The room and bathroom were both very clean and room smelled fresh - no musty or other nasty odors as mentioned in some other reviews. The a/c was working fine. The carpet and wall covering in both the rooms and hallways appears to be new and the furniture in the rooms is definitely fairly recent. Didn't spot any sewer cats. Clean, quiet and got a good night's sleep.

My sister and I are driving from Alabama to the Boise area. Unfortunately she is having health…read moreissues. Considering our age let's just say it has been challenging. We were greeted by a young man 'Devon.' . He is so charming and went out of his way to make us comfortable.. the room so nice as well. The pool perfect. The breakfast amazing. Thank you DEVON Sincerely Darcy Stephenson and Dorri Cary

Some good things others not so good but manager reached out to us quickly. Seniors should be aware…read morethat to reach a room on 2nd floor, you need to walk up and carry up luggage via stairs.

This hotel was very nice on my trip to Hays, KS. The staff was polite and kind. The room was very…read moreclean and stocked with the basic items (shampoo, conditioner, body wash). One situation I had was that after leaving I had thought I forgot my shoes (I found them later) in the room, and they were willing to ship them out to me. Wonderful stay! Will stay here again and refer friends and family!

If I could give negative stars, that is what I would do. The TV in my room doesn't work. Brown…read morewater came out of the faucet in the shower. Worst hotel stay ever!!!!! The people at the front desk were not helpful. If your hotel is full of people & your TV's run off of WiFi, you better have enough bandwidth to support it all. Do not stay here!!!!

It could've been a better stay. The guy that checked us in didn't even mention when breakfast was…read moreand was very quick about everything and I had to find the room on my own and of course ROACHES. Big ones dead on the bathroom floor Beds were 3/10 Atmosphere: 2/10