stay away from this hotel, they will scam you and double charge your credit card…read more Booked through and prepaid a 3rd party, when I showed up they said we need to charge you a 25$ incidental fee, I said why does it say 597.00 she said o no its just 25$, ok. 2 days later my credit card that was a different business card was charged 597.00$ , it has been a nightmare and a week later still no credit. The manager said it has been issued a credit, no credit.Now I have to deny my charges. What a pain. Called the hotel and said is there anything you can do for me? You know a free night some points for all my discomfort l've had to go through. My money is still on hold. I can't use it for a week. She said the owner said I'm not doing anything for this guy. Rooms fine, hotel clean , but it's not a Best Western plus, I cover a 9 state region and mediocre at best.

ADA room on first floor with LOW toilet and tub w bars. Not really welcoming at front desk. Room…read morehad pretty bad antiseptic smell at first. Bed was a bit firm. Two nice sitting chairs. Overall clean. Very Basis TV channels so long term stay would be difficult. Pool and Hot tub working and nice. Quiet and near highway on North. Would stay here again.

Clean comfortable and quiet. Breakfast quick, delicious and great service easy to get in and out of…read more friendly helpful staff.

This is the best hotel to stay at in Hays, Kansas. We were so surprised that such a small town of…read moreabout 21k people had such a wonderful Hilton Hotel in the city. This place is better than many Hilton Branded Hotels in my own town, San Diego, CA and even LA. The decor is very pretty and well appointed and designed. The place is very well maintained. The restaurant makes a very good steak dinner. The personal pepperoni pizza was not good, and the side salad was not good. The Old Fashioned cocktail here made by Vanessa is DELICIOUS and made right! The rooms were very clean. We did find a bed bug in the bathroom the morning after our arrival, it was alive and we put it in a ziplock bag. I figured that after we searched the room for an hour for any more of them, that this one maybe came in from a crack in the bathroom wall. We let the front desk know. We had no bedbug bites, not many itchy moments, and did not see any others after the one was found. The bedding was clean, the duvet was switched out with a clean one, and the bed was comfortable. After a trip to Walmart next door, we sprayed our room and rental car down with Zevo, a natural insect/bug repellant. This seemed to work well. We also sprayed disinfectant all over the room to reinforce. Overall, the gym, laundry facilities, room, bathroom, restaurant, and conference spaces were top notch. The staff was friendly after the first couple of says seeing us as guests. I do recommend staying here if you are staying in Hay, KS. Took a star off for finding the bed bug. I posted a photo and video of it moving.

My husband and I booked this hotel for a very quick overnight stay on our cross-country road trip,…read moreopting for it over the others nearby because it was $150/night which seemed more promising than the $89/night at the Quality Inn, for instance. This is probably a three- to four-star place for most, but our experience was closer to a two because of the room we were assigned. We ended up in Room 100, which is handicap accessible (not necessary for either of us, but it was close to midnight, so we just went in and went to bed). The handicap shower makes a huge watery mess in the bathroom, partially understandable due to its design but made worse by its fire hose of a shower head. It took all of our extra towels to sop up the water from two very hurried showers. The bed itself was fairly comfortable, and the A/C works well, but don't walk barefoot on the carpet in this room unless you've done so in a sticky movie theater and enjoyed that sensation. The main problem with this particular room is the proximity to the side exit door and the stairwell door, which is where several people were slamming doors on their way in and out of the hotel around 5 a.m. I sleep with earplugs every night and still couldn't ignore the loud slams. Again, it's mostly the room itself and its location that made for a bit of a messy and restless night. Special thanks to the A-hole who made multiple trips up and down the stairs, stomping and slamming each time without regard for nearby rooms. The free breakfast was pretty good and the staff were friendly, but if you want to have a stay above two stars and don't require handicap accommodations, I'd suggest asking for a different room if you're handed the 100 key.

Leanna at the front desk is wonderful! She was so helpful. I was traveling with my elderly parents…read more& she spent extra time helping them with getting settled in their room. She also went out of her way to find some tape to tape down an oxygen cord so no one tripped. She went the extra mile & we appreciated her so much!

As you can see from my previous reviews, this is not my first time staying at this hotel. We…read morestayed here this time using reward points. The staff was very friendly and professional. The ladies working the front desk - both at checkin and checkout were very nice. The lady working in the breakfast room was exceptionally friendly and attentive to the folks enjoying breakfast. Rooms were clean and quiet. The beds were comfortable. Overall, it was a very enjoyable stay.

First wouldn't honor the online IHG price at the lobby, then when I said I'd just stand there and…read morebook it online the guy working said that wouldn't work because it will take an hour or two before it will show in his system. $189 rate, charged $225, robbery for a Holiday Inn, you should be ashamed. They offered nothing to fix the issue, have been staying at Holiday Inns for decades and will no longer if this is how you operate.

Can't recommend. Especially not good for late night travelers. Not cozy beds . Not very clean. Very…read moreloud. Slow check in. Some bad guest policies. Not economical for what you get: Super 8 type motel offerings at twice the price with more modern styles furnishings. What am I looking for in a hotel? 1.) comfortable 2.) clean 3.) quiet for rest 4.) great customer service 5.) ease of check in and out. 6.) nice or convenient location. After visiting... This hotel only had location going for it, and on some level the location wasn't ideal as the windows and walls were so cheaply and thinly built that it sounded almost like I was sleeping on an airport tarmac. Between the I-70 traffic and howling raging wind, and hotel cooling system it was a very loud night. I would not ever stay here again. Room was not wonderfully clean or comfortable. The bed made my hip hurt and I had to shift to get comfortable, which is not a usual hotel bed experience for me. A bath towel had some odd spot on it. A long hair in the shower. Lots of stains and poorly kept areas in the room. The staff were pleasant but management and their policies are just miserly. This hotel is Not good for a late night visit because they don't really have a late checkout. Although he was polite the night attendant/front desk person didn't disclose they don't do actual late checkouts and honor IHGs standards of late check outs. They require you to wake up at 8+am and request it with the manager. (And then came to knock really loudly at the check out time as though that request approval didn't occur. And they knocked 2 hours before and opened the door both times, which I did not appreciate.) Normal hotels just approve it upon check in and IHG members are allowed to check out as late as 2pm, upon availability, but at normal hotels it's always available til at least 1pm, if you request the night before. (And normal hotels don't usually open the door in the morning while guests are still in the room.) Anyway, we arrived super late at night and called ahead and we would have for sure selected elsewhere if we had known that's how it would be, since we didn't get 8 hrs of sleep when we have to drive on our road trip. There's another IHG hotel in town that always are so helpful and much nicer and we get 4pm check out at Marriot, so it was frustrating that the gentleman at night didn't mention that while we called to ask about the room. The desk clerk in the day time was exceptionally kind and helpful so I added a star for that.

New and clean. The rooms are very small. That's okay since it's just me. Their complimentary…read morebreakfast is dog food. It is not fit for human consumption!

We had a good rest, beds were comfortable and the room seemed clean. Nothing in my cars was messed…read morewith. We got up early to leave and the staff was not full of smiles, but responded when I greeted them!

I had conflicting feelings based off the rave reviews on Marriott vs yelp. Here to say that the…read moreMarriott ones are more accurate and that this hotel is very much on the newer side and modern. It's easily the best off the exit in Hays. Has a well maintained pool, fitness center, free breakfast and clean rooms. Yes. They do limit pets to ADA service pets and they have to be under 35lbs. But they'll refund you if your pet doesn't qualify. The front desk staff of one was nice. Didn't have any issues checking in. Our room was in great shape. The shower could've been cleaner since some stray hairs were seen but everything else was clean and fresh. Water pressure was fine. Comfortable room and bed. Feel assured that this is an updated, well cared for hotel and what you'd expect for a Marriott mid-tier hotel . On Google it says 2 star hotel but is actually say it's a 3! Would definitely stay again

The hotel rooms smell like raw sewage. Instead of a restful sleep, I'm awake writing a review to…read morewarn travelers of this stinky dump. Hoping to go nose blind, but I swear the scent is only growing stronger.

We are traveling without reservations (something we never did before retiring) and needed a room in…read moreHayes, KS. We're rewards members with Hilton, Holiday Inn and Marriott. Struck out with Holiday Inn (the only room they had left was a very over-priced wheelchair accessible room). Based on Yelp reviews, I was a little reluctant to try the Fairfield Inn but we decided to head over here and give it a try. The hotel appeared to have been recently renovated and when I inquired, the guy at the desk said they had done a total renovation that was just completed since the beginning of this year. We got a very nice room (choice of a king or 2 queen sized beds) for a very reasonable price. The young man working the front desk was very nice and very accommodating. The room and bathroom were both very clean and room smelled fresh - no musty or other nasty odors as mentioned in some other reviews. The a/c was working fine. The carpet and wall covering in both the rooms and hallways appears to be new and the furniture in the rooms is definitely fairly recent. Didn't spot any sewer cats. Clean, quiet and got a good night's sleep.

My sister and I are driving from Alabama to the Boise area. Unfortunately she is having health…read moreissues. Considering our age let's just say it has been challenging. We were greeted by a young man 'Devon.' . He is so charming and went out of his way to make us comfortable.. the room so nice as well. The pool perfect. The breakfast amazing. Thank you DEVON Sincerely Darcy Stephenson and Dorri Cary

Online reservation, so you really don't know what you'll be getting. It was much better than the…read moreonline photos. Very clean rooms, AC blew cold and very comfy bed. Best complimentary breakfast ever! Biscuits and sausage gravy with fluffy biscuits and sausage patties. Eggs and waffles and yogurt and cereal. Juice, coffee and tea....only thing missing was Bloody Marys! Friendly staff. Safe parking and small exercise center. Great value!

It's nearing midnight. Myself, husband and children are all awake because the temperature in this…read moreroom rivals that of the sun.

Was in my room for less than 10 minutes before talking to the front desk. I was told to contact…read moreExpedia for my cancellation and refund. Was just contacted today by Expedia saying my refund was not approved, even though the front desk associate assured me it would be taken care of. When I contacted the business again, they said this was an error on Expedia's end. I then contacted Expedia AGAIN. They called once more and were told the manager denied the refund. The same manager who was supposedly not there 30 minutes prior when I called myself. The front desk "checked for the manager" and then "didn't think he was there." Room had rust, a deteriorating bathtub, pubic hair and other body hair, stains on walls, flies, bad odor, air cooling wasn't very efficient, and furniture damaged by dogs (or at least I think dogs?). Bedding was dirty, towels were dirty. Dirty rooms AND bad customer service? Save yourself the time. I have filed complaints with the Health Department and Better Business Bureau. Believe the negative reviews!

If I could give negative stars, that is what I would do. The TV in my room doesn't work. Brown…read morewater came out of the faucet in the shower. Worst hotel stay ever!!!!! The people at the front desk were not helpful. If your hotel is full of people & your TV's run off of WiFi, you better have enough bandwidth to support it all. Do not stay here!!!!