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    Townplace Suites By Marriott

    2.6 (36 reviews)

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    Charles B.

    Get ready for a read, it's worth it. As a long time Marriott Platinum Elite Member, I've stayed at my share of Marriott Brands of Hotels. All have had exceptional staffs, except this one. Hotel is nice, appears to be recently updated. The staff really needs to be updated. Here is how checkin went as an example. Walking up to the door; a big sign read " no public bathrooms, Bathrooms are for guests only" (my first thought, why, is there something I need to know about outside? Is my car going to be OK? (me walking in, not quite at desk). Desk clerk; "checking in" Me; yes Desk clerk " I need to see some ID" Me: how are you? Desk clerk: silent Handed me a piece of paper with, 10 or so, "rules" that I needed to read, and sign and date on the bottom. One rule I remember was "no excessive noise, we will only remind you once." ( we are both in our 70's don't think that's an issue, but didn't like the threat too much). Desk clerk; " here's your keys, your room is 311. Me: is there a possibility of an up (clerk interrupts: "no") grade (as a Platinum, you can get an upgrade if available). Now I'm afraid to even ask about the bonus points, So we went to the room for the evening. In the room there was another sign which read "due to WI-FI upgrade a technician may enter your room in the coming days, even if a Do Not Disturb sign is in place". Now I'm thinking wait, what, wait. It's "my" room for the time I paid for it. If I put a do not disturb sign out it means DO NOT DISTURB. I'm thinking what kind of compromising condition am I going to be cought in, some guy sticking his head in my shower saying "only be a minute pal". In the morning we stopped in for the breakfast. Not being a big breakfast eater, I just wanted a pastry, or some toast and coffee. All of the food was wrapped in plastic (even the individual slices of bread) which is fine, but on the front of the doors of the plastic containers was a BIG sign 'STOP, PLEASE USE TONGS". Not a little sign saying "please use tongs"but a BIG sign saying "STOP, PLEASE USE TONGS". We tried to get a cup of coffee out of the pump style pot, but it was empty. When my wife saw her she simply said " when you get a chance, could you refill the coffee pot"?. In a BIG huff, the women replied "I know, I'm going to do it. We were afraid to ask where the butter was. As I was checking out, I asked for a printed copy of the bill (I'm older and I like paper). On this particular stay I used points, so the bill should have been $0.00. When I asked, I was asked by a different clerk " why, it's just going to be a blank piece of paper". (I like a copy Just in case there was n error, or something. Just to make sure). Keeping in mind the previous night I said, never mind. Now as for the room, it was fine, the air conditioner was quite noisy when it turned on, as other reviews stated. As this is a Town Home Suite, it has various dished, and a sink to do dishes in. As I'm sure you know, they supply a small bottle of dish soap for washing dishes. This bottle was 75% used up, and the top flip cap was missing. I thought what next, the bar of soap in the bath was half used up ( it wasn't, it was new). So, unless you enjoy having people be rude to you, and you like being told what you "will do, and won't do", do yourself a favor and look elsewhere.

    King Suite - these rooms are tiny

    We had a King "Suite" which included a king bed and pull out couch. Couch barely pulls out as it's directly across from the bed. It's the smallest Suite I've ever stayed it.

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    8 months ago

    General Manager miserable lady. Had issue with dog size. Never smiled, she was delighted to have me leave.

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    3 years ago

    Clean, new hotel but poorly built and an insultingly bad breakfast. Fake egg type things and "fakon" meat substitute that are equally awful.

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    Review Highlights - Townplace Suites By Marriott

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    Hilton Garden Inn Hays - Guest room

    Hilton Garden Inn Hays

    (30 reviews)

    This is the best hotel to stay at in Hays, Kansas. We were so surprised that such a small town of…read moreabout 21k people had such a wonderful Hilton Hotel in the city. This place is better than many Hilton Branded Hotels in my own town, San Diego, CA and even LA. The decor is very pretty and well appointed and designed. The place is very well maintained. The restaurant makes a very good steak dinner. The personal pepperoni pizza was not good, and the side salad was not good. The Old Fashioned cocktail here made by Vanessa is DELICIOUS and made right! The rooms were very clean. We did find a bed bug in the bathroom the morning after our arrival, it was alive and we put it in a ziplock bag. I figured that after we searched the room for an hour for any more of them, that this one maybe came in from a crack in the bathroom wall. We let the front desk know. We had no bedbug bites, not many itchy moments, and did not see any others after the one was found. The bedding was clean, the duvet was switched out with a clean one, and the bed was comfortable. After a trip to Walmart next door, we sprayed our room and rental car down with Zevo, a natural insect/bug repellant. This seemed to work well. We also sprayed disinfectant all over the room to reinforce. Overall, the gym, laundry facilities, room, bathroom, restaurant, and conference spaces were top notch. The staff was friendly after the first couple of says seeing us as guests. I do recommend staying here if you are staying in Hay, KS. Took a star off for finding the bed bug. I posted a photo and video of it moving.

    Great new property with spacious rooms and nice amenities, service was on point and they had great…read morebreakfast For a new property it is disappointing that they still have you stand in a bathtub like a toddler for a shower, but with the beds being very comfortable it made up.

    Townplace Suites By Marriott - hotels - Updated May 2026

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