Where to start... How about they took my payment and applied it to another customer's account…read more They charged a total of $430.05 for serviced on another person's house!! Then they charged me another $526.00 for my service. This happened because Janice set up my wife's debit card as recurring payment to someone else's account. It took over 2 hours for Janice to realize that she applied the payment to the wrong customer. Also she argued that I was charged $125 for two service calls to program a digital timer. I have an analog timer. She was rude and abrasive when I demanded to speak with the owner or manager of the company as what they did could be considered fraud. I then noticed on my wife's account the charges caused 7 overdraft fees as we did not expect pool king to charge $426.05 to our account. I called back and spoke with the manager and he agreed that Janice really screwed up and that service through July was covered. Only it was not on July 6th I called pool king because I received a bill for June and July's service which I was not suppose to. After a lengthly and aggravating call with Janice I canceled my service. However the pool guy kept showing up. I only found out about it because the new pool company said he saw pool king come in after him on 3 separate occasions and asked if I was using them for just the jaccuzi. (I was not). August 13th I called again because I received another bill telling them I canceled my service, Janice did not cancel the service and in September I got another bill from them. In short these people are scum. Second. I will start with the beginning service. When the pool company came and serviced the pool for the first time I was charged for balancing the pool and initial start of service since the pool was green. Well they did not come back out again until 3 weeks later and the pool was green again. When I saw the charge for stabilization again I called to complain stating that we did not receive services that we paid for and it was their fault the pool was green again. They took off the charges. Third I was told I would need a new filter. I went and purchased a new filter. I noticed the filter I took out was one of the home depot knock offs that suck, and I always use Hayward. I left the old home depot filte out because I was too lazy to take it to the trash. A couple weeks go by and the filter disappeared. When I canceled service with Pool King the new pool service said I needed to replace my filter. Knowing this was impossible I opened the filter and saw the old home depot one there. The tech stole my new hayward filter and put in the old home depot filter. Do not use this company as it is a rip off and scam.

Update: 06/20/2019 - After forever of leaving my original review, the owner contacts me to tell me…read morethat he doesn't service the Ft Lauderdale area and either I have the wrong company or I'm leaving a "false" posting.... Excuse me? First, you should ask questions in a polite PROFESSIONAL way before you accuse me of leaving a false review. Yes, this company serviced my pool, or rather didn't service my pool the right way. I don't live in Ft Lauderdale, I live in Sunrise which is about a ten min drive from Davie. When I put in my zip code, many sites update it from Sunrise to Fort Lauderdale, I don't have a choice on that. And I can post a picture of the sticker this company left on my equipment to prove you did in fact come in. I can even pull out a bill from my garbage can that I just threw away that shows this company was servicing my pool. Since I have had a new company, not once, NOT ONCE has my pool even threatened to turn green. It's constantly a beautiful blue, so pool pump or weather being an issue? Excuses. And any time there's a problem with the pool pump, the guy tells me. Which is the right way to handle things. If I was ever more glad to have left a company, this is the one company I will never regret not using.

First off it took them coming out two times to be able to say if there was a leak or not. They…read morefinally came over to fix the pool leak, they said they fixed our pool leak, instead they made a mess with putty all over the place. It did not fix the leak and they have since canceled four appointment now to come back out and fix it. They are horrible and I do not recommend!!

fist day using certified pool and so far very impressed. laurel and Pedro came equipped with the…read moreright tools to work on my pool unlike the previous company which I will not name. Pray this exceptional service continues!!!! so far so good. Thanks Pedro and Laurel!!!

40 years of amazing service never a miss always crystal clear water and a quiet clean in intrusive…read moreservice!

courteous, professional and reasonable. Came out to do a diagnostic on my pool pump. The unit had…read moreShorted out. He installed a new pump and made adjustments to the return lines previous routing. outstanding customer service!

Had many bigger companies but they kept changing the people who came out and mostly did not know…read moremuch. One guy did not even know my pool had a salt system. They would also keep changing the schedule. After much frustration I found Idalan who personally comes to my home every week at the same exact time. Not my requirement the the time has to be exact but he is. I also found him to be exceptionally knowledgeable about his trade. And his price was less than the others. What's not to like? I have used him for about a year now and hope things keep as good as they are.

Idalan Pool Service is awesome. They are attentive, professional, flexible, and most of all…read morethorough. Finding a really good quality pool service is not easy. I have never had a problem with this company would recommend them to anyone.

They took care of my buildings failing pool heater fast. The Board ended up hiring this company…read morebecause of their efficiency and transparency when it comes to business

I've hired a lot of contractors and company services in the past, and I can say without…read moreexaggeration that Guardian Pools is the best I've ever worked with. Lance, the owner, is not only down to earth and a pleasure to talk to, he STAYS that way until the very end. Many contractors, it seems, are only like that in the beginning. Once you hire them, they drop the act. Lance is the real deal, no act needed. And Rick, the expert who came to find out where the leak was in the plumbing that prevented pump suction? He found it within 10 seconds, just by walking around the yard and listening. He pointed at the ground, and yes, it was there- a tiny hole in the pipe. Underground. I asked him how he knew that that was the exact spot, and he winked and said, "Trade secret." Yes, these guys are good. Pump's working perfectly now. But I still want to know how he did that.

I really wanted to like this company because they started out great, but things quickly went…read moredownhill. After a few months, they began skipping services, which caused my pool to turn green multiple times. When I asked about it, they convinced me the issue was my filter. I trusted them and replaced it through their company--only to later find out they weren't being honest. On top of that, my technician kept trying to sell me used products, and every time I raised concerns, the office completely ignored me. I've never been offered a refund or even an apology. At this point, it's clear this company is run by con artists, and I would strongly warn anyone against using them.

OJ & crew did an awesome job! I had my inground pool relined…read morewithout any issues. Nice work! Thank you!

Above the Rest Pools are the best! OJ and his crew are reliable and do a great job. They cleaned…read moreup daily and when they finished the installation left a spotless work area. He answered all my questions before, during, and after putting in the pool and even came back immediately when I thought there was a problem This is the second pool they have installed for me and I would happily use them again!

I cant say enough positive things about this company. They are simply amazing and very…read moreknowledgeable. They get the job done correctly with no issues. I recently resurfaced my pool and due to other renovations, dealing with toodler and 1 year old and a newborn cleaning the pool was one extra thing we did not have the time to do weekly. I found this company and honestly im glad I did. If you are looking for a pool service company that gets the job done, trust worthy, honest and will treat your pool as if its their own; this company is the one to get the job done.