Mr. Joe and his staff are professional and courteous. We had our swamp converted to AC. I was…read moreimpressed by the superb customer service and meticulous work they did for us. Thank you Joe, Donna for taking care of us!

I would leave no stars if possible. Contacted the company on Friday the 10th of June to set up…read moreappointment for a AC unit that was not cooling. They gave me an appointment for Monday between 8 and 1. Waited all morning and they did not show up nor call to say that they were running late. I called at 1:30 and could not get a clear response from anyone until around 3:30. They told me that the technician who was assigned would call me soon. It is now Wednesday the 15th and still no call.

My previous experience with plumbers has not been the best. When my water heater recently blew up,…read moreI figured I would run into the same old story: slow response time and unprofessional. I was pleasantly surprised and now have my go-to plumbers. They explained everything clearly and provided me with advice on regular maintenance and issues to look out for. Are they pricier than the average? Yes, but I don't mind paying extra for quality, professional work. I've tried the rest, and I have finally found the best.

I recently had a bathroom faucet go south! As you know we are never prepared for these types of…read morelast minute emergencies. Grateful to both Tony and Isiah at the Plumbing Guys, my emergency was handled with the utmost professionalism, care and empathy! Extremely kind and respectful. I have removed the other plumbing company and will only conduct business with The Plumbing Guys!

The AC technican Ricardo Avila did an excellent job of thoroughly checking and preparing my AC…read moresystem for the summer. He was both professional and thorough in examining the AC system indoors, outdoors, and measuring it's cooling capacity in my home. I am highly satisified with the AC company and would recommend them to anyone in need of valued service and professionalism. Mr. Avila also answered all my questions concerning the Nest settings and its uses in mointoring my home.

Jesus, the tech, did a good job diagnosing the issue. It was a fair fee for diagnostics. Not…read morepleased with their estimate to fix/repair the unit.

ate to write bad reviews but I feel that I should. My washer was not draining so I called South…read moreWest Appliance And Plumbing. Victor came and assured me that it was a damaged part and that it had to be ordered and it would take less than a week. Paid $240 for the part and another $100+ for labor/estimate. A week later he came and installed it. He left without running it (he got a call while servicing it) rushed through. As soon as he left, I started to run a wash and to my surprise the water didn't drain. Exactly the same situation. Called him and he came back, ran more tests and he said it was the main board. He wanted more $$ to order the part. I reminded him that I had asked if he was sure about the other part and he had said "yes". I asked for my money back and he said that he would give back only the labor for the second time he came but not for the part because "he" couldn't return it because it was used. I told him that it wasn't used he just installed it & he said "NO". I'm out more than $300 with no washer, very disappointed in this company.

My heater was giving me problems but called south west applicance and they came right away and…read morefixed the issue provided great service and will be recommending everyone i know to them thank you soo much.

We had a long list of repairs after a home inspection that Reliable had no problem handling. At…read morefirst call we committed to a date and time - they were there early. The technician was very courteous and undoubtedly knew what he was talking about. He checked our inspection list over and went right to work. Very high quality workmanship as he worked effortlessly until he was done. Very energetic young man with a good work ethic. This is what I would expect from any plumbing company.

Called them out to repair a DRIPPING FAUCET. Simple job. Faucet isn't very old but tries to sell…read moreme a new one BEFORE HE EVEN LOOKED AT IT and Said I need to REPLACE the whole thing. Told him just to fix this. Then tells me something about water pressure totally unrelated. Lasts time they came to repair a toilet pressure was never an issue. I told him to just repair the washer on the faucet. Wanted me to sign some kind of paper for no warranty. I told him this was getting annoying and he gathered his tools and walked ot. All I wanted was a washer replaced on a faucet. DO NOT CALL THESE GUYS.

If you want a friend in your HVAC guy this is it. If you want your ac repaired, call elsewhere. 5…read moreyears ago he talked me into putting a new 5 ton TRANE unit on the roof. Loved it worked wonderfully for five years. Quit working a couple of weeks ago. was well over 100 then. He installed it figured we were good for him to repair it UH NOT! He is in a major fight with Trane co. so he won't deal with them. So he orders a new compressor from some flim flam company. Trane had 6 in stock. Now you should know this is still under warranty. The other company can't have the compressor for a week. They wanted $950 for the compressor+ freight. Needless to say this didn't end well. Ended up hiring another company to finish it correctly. In his defense he did return the compressor Money. But we paid twice to get this resolved.

Great Service, decent price. Needed AC repair on a 15yo tempstar that was blowing hot air. Called a…read morecouple of places and quotes started high or wanted to sell me a new AC unit I did not need. Mr. Bruce returned my call promptly with upfront labor cost and 410A price per lb. Sent David, who was very knowledgeable and provided options. Great work. Best choice I made out over 200 AC repair companys. Thank you, Guillermo C. Retired Army, Mesquite Hills.

I had my AC upgraded and had my ductwork replaced. Diaz Services did a phenomenal job! My home is…read moremuch cooler, my electric bill is lower and the whole installation was beautifully done. I heartily recommend Diaz Services for your cooling needs!

Our AC unit was leaking lots of water. I called in First American Home Warranty. They scheduled…read morewith Diaz Services. Diaz came out, and looked at the unit for 3 minutes. I was standing right there, and timed it. The technician said the warranty would not cover the service. The fee is always $75.00. He went on to tell me that if he wanted me to fix it they could easily be do it, BUT it would cost 75.00 plus $250.00. I called a competitor, explaining to him what was happening, and he told me that that was RIDICULOUS! I agreed. At that point, I had no choice but to give him the $75.00 for absolutely nothing! I asked him to leave my house. Talk about milking it! The technician failed to access the problem properly, and he knew very well that in El Paso with our hell-hot temperatures, we are hostages! We have no choice but to pay! Well, too bad! I was not going to pay it! I made an appointment with another company, and I know it is not going to cost that much! I do not recommend this business whatsoever! UPDATE: We hired a REPUTABLE company to determine what's wrong with the AC unit. Contrary to what Diaz is claiming, they were able to conclusively diagnose the problem without requiring us to pay the exorbitant amount for a "thorough cleaning" that Diaz kept demanding. The unit will need parts replaced, as it is very old, but it was not necessary to pay a large amount of money for "cleaning" in order to find that out, like Diaz was demanding. This company is just out to take your money. DO NOT HIRE THEM! Beware!

Customer service, set up an appointment with them last week to get my HVAC service done, today I…read morewas scheduled. I had to call them multiple times then the receptionist hit up the technician, only to tell me that the tech would be another hour and some change to get to my home, this was after I already waited for an hour and a half. Seems like a glorified lemonade stand to me, they obviously don't track the technicians if they did I would have received some notification that my day would be wasted, book with them if you have a spare day or two to wait around. There are plenty other better contractors to hit up, in my opinion so back to the search for a company that respects my time. A little helpful business advice the techs set a timer and when they bust that time they relay that to the office, which in turn triggers a call to scheduled customers that you will be waiting additional hours, and when this happens you say sorry for the inconvenience how about we make it up to you. RESCHEDULING IS NOT A CONSTELLATION PRIZE. How about you knock 10% off of the bill since I lost wages today but nothing so buyer beware.

I was referred to Scott to devise a cooling solution for my garage. I have workout equipment in…read morethat location, and sometimes I hang out there with my dogs, but during extreme weather it has become unusable. They made an appointment which they kept, the actual owner came out promptly, assessed my situation and listened to what I wanted to accomplish and proposed a solution. The next week they arrived and installed the mini-split solution they suggested, complete with the electrical adaptation, exactly according to the specifications agreed upon. This was a few months ago, and now that I have a foster dog in a crate in that same garage, it occurred to me that the confidence we have in letting her stay there when we are gone, is because of the quality of the installation and how well everything works. I'm really grateful for the very professional demeanor and quality service that was provided, really enjoy being able do things in that space without overheating, and I highly recommend this company for their professionalism and quality of service, especially if you need someone to make and assessment and present you with solutions for your unique situation.