Well I'm breaking tradition. I said I was only going to post 4 or 5 star reviews for August, but here I am posting a 3 star review. I'd probably give the ECO Cafe 3.5 stars if Yelp would let me.
When you first enter the cafe there's a coffee counter on the left side, presumably to grab a drink to go. It's in the same area where you wait to get seated at the restaurant, so it's a little squished. There was no hostess, just several waitstaff around the restaurant. There was a couple in front of us, and several people behind us. Then a group of people came in, walked up to the front. and a waitress came up and seated their group right away. The man in front asked why they were seated before the rest of us. Turns out they had a reservation.
I decided not to let it bother me, but later on I thought about it and it did bother me. Let's assume this group had a reservation, and the waitress recognized them so that's why she seated them first. Well hypothetically someone else who arrived early could have also had a reservartion. But since there was no hostess to check anything this group, who arrived last, would've been seated first, even before someone else with a reservation. Someone should have at least come by and said, "hi sorry we're really busy right now, but we'll seat you as soon as we can. It should be about 15 minutes." Just something so we'd know that weren't being forgotten.
There were several empty tables in the restaurant and my friend asked if we could seat ourselves. No we couldn't do that, so they must be reserved. Yet when we were finally seated it was in an empty table that my friend had asked about earlier.
Now to be fair the waitress who served us (who we hadn't dealt with earlier) was polite enough. The food was really good, which is why the restaurant gets a decent review instead of a failing one. We shared an order of crab cakes. Then I got the chicken wrap which had asparagus, a sweet canrberrry chutney, and brie cheese and was toasted ( a nice touch). For the side I ordered a caesar salad which was all right. But it was the wrap that was my favourite part of the meal.
Yet the service, just in the inattention at the beginning left a bad impression on me. It didn't help that later we saw another patron try to get some change from a different waitress who said, "I can't help you" and walked away. I thought that response was rather rude. It would have only taken a few more seconds to say "Sorry, I'm a little busy, right now but I'll find someone who can help you" and it would have left a much better impression than "I can't help you."
I believe in second chances so I'll come back here again, maybe after the height of tourist season has died down. Still I'm going to keep my expectations a little lower. After all I don't want to make a day trip out to the ECO Cafe if the food is good, but the service is horrible. read more