I made an appointment for a trim and color. Visit started off well enough. The atmosphere in the shop was friendly and welcoming.The shampoo girl was very very good. In fact, one of the best I've had in awhile. My color came out okay. The problem came in with the haircut. It was absolutely terrible. After Dina, the owner, cut my hair, as she was styling it I noticed that she started combing my hair toward the right. That was puzzling as I wear my hair short and natural. Just natural curls and I usually get shape ups.I didn't give it too much thought tho, I just figured that she wasn't too good at styling natural hair and I would re-style it when I got home. Well, as it turned out, my hair was cut crooked with one side significantly longer than the other. The other side was much shorter. So short in fact that I couldn't go to the barber shop to have them fix it because they would have to cut it more to blend it in. That can't happen because I already can see my scalp in some places. So I now have uneven hair that looks a mess. I have to wait for it to grow in some before it can be evened out. That is why she was combing my hair to the right! I would have felt better had she owned up to her mistake, apologized & not charge me for the cut and I would have probably come here again. Just not for a trim/cut. But to try to hide it & have a customer leave like that was not good business at all. If you can't do what is being asked just be straight up and tell a customer. I could have gotten it cut somewhere else & then colored here. You would have retained a customer. Note: I did not go back to her to fix it because at that point I didn't feel that she could correct it or she wouldn't have let me leave like that. read more