I reached out twice after an initial call to request information on a tropical December vacation…read more Someone was going to send me options within my budget. She never sent anything. With such bad service I decided not to try again. After all who would want to book with them after they dropped the ball in the beginning? Better customer service and follow through would be appreciated. If you're too busy just say so.

We were lucky enough to have Albert assist us with planning another wonderful vacation in August of…read more2023. My husband and I wanted to visit Disney Aulani in Hawaii and we were a bit overwhelmed by where to start. This would be the first flight for our baby and out first travel to Hawaii post covid. Albery assisted us with booking the resort and our airplane travel and it was all perfectly and seamlessly completeed. He worked directly with the resort to ensure our room requirements and requests were met. We also had my siblings join and he helped with booking their rooms as well. Thank you Albert for another 5 star experience in working with you and we can't wait to work together again!

Kristin Luz was amazing at organizing and planning a dream vacation to Europe for my daughters and…read moreI. She went over and above my expectations. We had an incredible trip because of her expertise and amazing customer service. I recommend her services if you want an outstanding vacation.

We worked with Kristin to plan a family trip to Europe, visiting London, Paris, and Barcelona…read more Since we wanted to explore multiple countries, it was important to work with someone familiar with each destination--and we're so glad we chose Kristin. From the locations and hotels to the activities she planned, everything was absolutely perfect. We were thrilled with every part of our trip, and it was a true pleasure working with her. Kristin started by meeting with us to understand our preferences, then handled all the details from there. She took the stress completely out of planning, which we deeply appreciated. We'll definitely work with her again for future trips!

We cannot thank Amy Tan enough for the truly unforgettable trip she planned for us. This was a…read morelast-minute getaway with some very unique circumstances, and Amy handled everything with such care, thoughtfulness, and expertise. She not only made it all come together seamlessly, but also saved us a few thousand dollars by choosing the perfect hotel and ideal travel dates. From the very beginning, we felt completely taken care of--and that feeling stayed with us the entire trip. What could have been stressful turned into something incredibly special. The experiences she planned were beyond anything we could have imagined. We spent our days laughing, bonding, and trying new things--ziplining through the jungle, ATVing through forests and shallow rivers, and even swimming half a mile through a breathtaking cenote. We saw dolphins and sea turtles, visited a beautiful Mayan village, and enjoyed some of the most authentic and delicious Mexican food we've ever had. There were also so many magical, unexpected moments--like spending time with monkeys and deer, and even spotting a massive wild stingray. Every day felt like something out of a dream. What meant the most to us, though, was how safe we felt the entire time. As someone who is usually a very nervous traveler, I can honestly say I felt completely at ease. Amy created an experience that was adventurous and exciting, yet always grounded in a deep sense of safety and trust. This truly was a trip of a lifetime, and we are so grateful to Amy for making it possible. Her attention to detail, her ability to understand exactly what we needed, and her genuine care for her clients set her apart in every way. We will be talking about this trip for years to come--and we cannot wait to work with her again.

Amy planned an amazing family trip to Europe a few years ago, so of course we had to go back and…read moreask her to help us again! We went to Venice, Florence, Bologna, Milan, and Mykonos. As always, Amy was courteous, professional, quick to respond, and catered the trip around its purpose, which was to celebrate a graduation. She answered all of our questions and concerns. We wanted a more relaxed trip than last time, so we opted to choose our own activities, but asked Amy to help us book them. This time we needed quite a few train tickets to navigate through Italy, and Amy chose great ones. I was stressed about our luggage and how we would watch/store it, etc, but we were able to put all our luggage above our seats and didn't have to worry about anything. Once again, Amy arranged private transfers to/from the airports/hotels for us. All of the hotels were in amazing locations within easy walking distance to great sights and great food. One of the hotels was a bit outdated, butwas built in the 1700s and is probably extremely difficult and expensive to modernize. The location was just down the street from the Duomo though. Honestly, could not get better than that. Overall, trip was so much fun and relaxing. Venice was a sleeper hit. We all wished we had more time there. Taking the vaporetto in was an experience! Very cool and convenient to take it straight to the hotel as well. It was really great to spend more time in Florence and get to wander and see the city. Some of us went to the top of the dome of the Duomo, view was amazing. The climb was intense though! Bologna food tour was incredible!!! Definitely want to go back and eat literally everything. Milan was a good pit stop and we wished we had gotten tickets to see inside the Duomo.  Mykonos was beautiful and the transfer company was great. Super nice and we used them for taxi service as well. Hotel had a free shuttle to and from Mykonos town until 9pm. The catamaran tour was beautiful, amazingly relaxing, and one of the highlights of Greece. It wasn't super windy that day, so it was basically perfect! Only bump was that 2 days before we left we were trying to check in for the flight home and it said there was an issue and talk to the travel agent. I reached out to Amy and we found out that one of the airlines we were using to get home had cancelled the flight without notifying her or us of the change. Definitely not what we wanted to hear right before we needed to fly back. But Amy was fantastic. She told us don't worry, this was why we had an agent, it was her job to worry about everything and that we just needed to enjoy our last day. Amy got back to me pretty quickly (all things considered) and had booked new flights for the 8 of us. And even though we weren't sitting 8 together, she was able to get us seats of 4 and 4 close to each other. It was still a little stressful waiting to see if we were stranded or not, but nothing in comparison to if we'd had to do all of that ourselves. Thank goodness for Amy and travel insurance!!! Another unforgettable trip; THANK YOU, Planet Hoppers.

God forbid something happens and you need help. they're not gonna help you they'll give you all the…read morepaperwork you need to do it yourself.

Please do not waste your money booking with Linda G. My family and I had the most horrific time…read morewith this travel agent who gave us wrong information and made us lose about $500 total and did not offer any sort of support, instead began to raise her voice and scold us over the phone. Back story: you are not booking through the agent, the agent is booking through a third party. We booked a vacation to Waikiki for two and was promised a Luau to be included in our package that would be walking distance as we did not rent a car. This all seemed well, as we were given instruction from Linda to walk across the street and enjoy our experience. When the day and hour came, we were at the wrong location and the luau was scheduled for a different location across the island, two hours away. With Linda's poor attitude and misinformation (given to us in person and on a voice message) we called her the following day and asked for guidance on fixing the situation. She proceeded to yell at me over the phone that I had been the one in the wrong and she refused to help the situation. She said that I had messed up and she had no reason to offer her assistance. Overall, we lost out on $500 and had a poor costumer service experience. You're better off going to another travel agency or organizing a trip on your own.

Found this on Yelp because I needed to get my passport visa for Vietnam. Came in at 10am and it was…read moreready the next day. Super quick turnaround.

If you are planning a trip to Vietnam, look no further than US Tours. I cannot recommend this…read moretravel company highly enough. I came to Hoa, the company's owner, with nothing more than a vague wish list of places I wanted to see and a budget. What she handed back to me was a masterfully curated itinerary that far exceeded anything I could have imagined on my own. Every destination -- Da Nang, Hoi An, Ba Na Hill, Can Tho, and Ho Chi Minh City -- was thoughtfully woven together into a seamless journey that felt both effortless and unforgettable. What truly sets Hoa and her travel agency apart is her deep, firsthand expertise in Vietnam. Her relationships with local vendors, restaurants, hotels, drivers, and tour guides across every region of the country are extensive and clearly built on years of trust. Every hotel she selected for us was exceptional, every driver was punctual and professional, and every tour guide brought each destination to life in ways that a guidebook simply cannot. You can feel the difference that genuine local knowledge and strong affiliations make at every step of the trip. Hoa's attention to detail is second to none. From the moment we landed to the moment we departed, everything was handled. We never once had to worry about inter-city flight check-ins, transfers, or logistics -- it was all arranged in advance and executed flawlessly. That level of professionalism gave us the freedom to simply be present and enjoy every single moment. This was, without question, the finest travel experience of my life -- more than we could have hoped for. In fact, we are already planning to return to Vietnam to explore the northern cities, and there is no question that Hoa will be the one making it happen. If you want a Vietnam trip that is personal, polished, and perfectly planned from start to finish, trust Hoa. She will not just meet your expectations -- she will completely redefine them.

We had a wonderful time with our adult children in Costa Rica! You booked us the best villa right…read moreon the beach with a covered patio. The sunsets were magical! Good call on the car rental. The bronco sport was perfect! Big enough for all of us, but not too big for the narrow winding roads. We ended up creating our own excursions because we could get to where we wanted to go. Samara village was fun to explore, the locals were really nice. We went to Belen waterfall for a day. We went surfing and shopping in Nosara for two of the seven days which was a 40 min beautiful drive away from Samara. The countryside is gorgeous. We highly recommend your services, from the many travel options, to the booking, to the travel package and itinerary, to the check in messages and reminders. Thank you, Heidi, for helping put this together for us!

Heidi was so helpful the first time that we did not hesitate to use her again to plan our second…read moreWDW and Universal vacation. She was super organized and gave us some really great tips on how to navigate each theme park. She made our lightening lane reservations and dining reservations. We would 100% work with Heidi again. Thanks Heidi for helping our family create so many magical moments.

I have used Tara's services in the past. The first was in 2014 when she prepared an amazing…read moreRome/Amalfi coast intimate trip for our honeymoon. She tailored the trip to our specific needs, in depth culture, enough downtime, blend of 4 star plus places plus an amazing über-luxury stay in Sorrento. From there it was a trip to New Zealand South Island in 2016. An amazing river cruise Vienna to Amsterdam in 2019 followed. And of course, how can one pass up a trip to India without using our tried and true expert. 21 days in Delhi/Agra and Rajasthan was amazing. We hit the shops of New Delhi, and were personally guided by Tara to the amazing maze of Old Delhi, hitting the best of the "hole in the wall" yet western-tummy friendly delights. She hit all the places spot on, including the Taj Mahal by the full moon, the palatial abodes of Jaipur and Udaipur, the village life with a haveli in Mandawa, and an old fort in Khejarla. We were paired with an most informative driver the entire way, Lalit, who really wanted to show us the REAL India, and was always there for us. At each stop we had a local, very professional guide, each and expert in his home town. We had no hitches along the way. We catered to like VIP's and yet like family. I cannot recommend a better travel professional than Tara and her team.

We felt so lucky to have Tara organize our March 2024 trip to India which included Delhi, Jaipur,…read moreSamode Palace, Shahpura, Sarnath, and Varanasi. It was my second visit to Delhi, but I had a much deeper and more meaningful experience this time under Tara's thoughtful guidance. She listened to what we were most interested in seeing and doing and planned our itinerary accordingly. I appreciated having both an overview and a detailed description of each day's adventures in writing. Tara took us to restaurants, shops, and sites that we never would have found on our own. It was a grand adventure with opportunities to interact with locals, and I felt very safe and secure at every step, even as she navigated us through the teeming crowds of Old Delhi. Tara works with local guides who are very experienced and professional. The guide who shepherded us through Varanasi was especially good. He timed everything just perfectly and provided very thoughtful explanations of that mystical, awe-inspiring city. Tara is a lovely, gracious, and extremely knowledgeable travel agent who is clearly dedicated to providing her clients with a high-quality, personalized travel experience. She patiently answered our many questions and provided us with the kind of practical advice that made all the logistical details of travel go smoothly. I would highly recommend her services for any travel adventures!

Sharon has planned several trips for my family and each time she's done an absolutely wonderful…read morejob. She's great at preparing several options, able to talk through the pros and cons of each one and she always finds the best deals! I highly recommend Kent Travel Team for any travel booking. It's always easier, cheaper, and better than you could do yourself.

From the owner: We help you plan your dream vacation! Our services are free and you get discounts that are only…read moreavailable when working with a travel agent. We book family, couple, group, corporate, sports, Disney, Universal, cruise, all inclusive, and many more vacations. Let us take on the stress of planning a perfect vacation so that you can enjoy your stay knowing that everything has been taken care of. Contact us today for your free quote!

Excellent customer service and I was able to get my visa completed in a timely manner for my trip…read moreto Vietnam. I had my passport stolen 2 weeks before my trip and once I spoke with Van, she assured me I can redo my visa within a week. Highly recommend!

Quick and responsive! A+ in all categories. They even take the time to answer questions over the…read morephone.

I needed to get a visa for my upcoming trip to China and I had a great experience getting this done…read morehere. They had my visa already ready for pickup in only a week from my appointment that I brought my passport and application to. I'm really glad I went through them to get my visa. It saved me a lot of time and trouble. They were very detailed and clear throughout the process from looking through my first online application, telling me everything that needed to be corrected (I had some errors since the fields weren't that clear to me), checking through my printed application again in person at my appointment (which had some errors due to the system), and making sure I knew what to correct before making the final application they could use. They made correcting my applications and getting the visa very easy. I would definitely recommend coming here

Can't say enough good things about this place. So thankful I called them when I did. I had so many…read morequestions and concerns about my visa application They patiently answered all of them. The staff were friendly and prompt with their service, they submitted my visa application the day I finished my paperwork and also sent in my passport the day after I gave it to them. Their service saved me last of time and trouble.