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    Ebikes Hawaii - Kapolei

    3.8 (32 reviews)
    Open 10:00 am - 5:00 pm
    Updated 1 month ago

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    Rome 1.

    There service sucks sent my $7k emtb. They claim to have fixed speedometer for not showing speed they couldn't correct issue. Bike now has more serious problems motor turns off every 15 minutes or so while riding. BUYER BEWARE. I want to buy a Sur Ron ultra but not from Ebikes Hawaii. Their technicians are not capable of servicing what they sell. As for my $7k Bulls. They claim they are Bulls certified dealer that's BS. One reason I purchased from a local dealer was for customer support and service. Do your research before dropping $7k on an ebike. I learned my lesson , I'm never purchasing anything from them.

    Manufactured April 2023. Failure 600 miles later in July 2024

    $5400 for a Lemon - After spending $5400 on a Sur Ron Light Bee X at eBikes Hawaii, I was left stranded with a dead battery and abysmal customer service. While the bike was initially fantastic, the battery failed after only 600 miles. eBikes Hawaii misdiagnosed the problem, charged me $30 for a fix that did not work, then gave me the runaround for four months while trying to claim the warranty. They ultimately offered no solution except to buy a new battery with 20% less range at an exorbitant price - 2000$. Despite numerous visits and calls, they failed to provide support or follow through with promised repairs. I urge anyone considering buying an eBike to look elsewhere. eBikes Hawaii's high prices, poor warranty support, and lack of customer service make them an unreliable choice.

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    8 days ago

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    20 days ago

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    9 months ago

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    1 year ago

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    2 years ago

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    3 years ago

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    5 years ago

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    Ebikes H.

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    2 years ago

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    2 years ago

    Amazing costumer service they are very respectful always helping quick to the problem a will get your bike fix an send you on your way.

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    3 years ago

    They fixed my switch for mobility scooter! I am now able to shop and cruise along with my hubby.

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    Iniki G.

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    3 years ago

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    4 years ago

    Always great customer service and immediately both of my sons regular bicycles tire we were repaired. Mahalo awesome team.

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    Iniki G.

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    5 years ago

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    Ebikes H.

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    5 years ago

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    Ebikes H.

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    4 years ago

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    Ebikes H.

    Thank you for your compliments! Rich says thanks for stopping by.

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    6 years ago

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    Ebikes H.

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    6 years ago

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    4 years ago

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    5 years ago

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    9 years ago

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    9 years ago

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    5 years ago

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    6 years ago

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    8 years ago

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    5 years ago

    Super knowledgeable and friendly staff, from mechanics to sales. Made me feel comfortable and answered all of my questions. 10/10 recommend!

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    Ebikes H.

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    9 years ago

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    8 years ago

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    Ebikes H.

    We are so glad to have helped you out! You're welcome back any time :)

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    9 years ago

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    Ask the Community - Ebikes Hawaii - Kapolei

    Review Highlights - Ebikes Hawaii - Kapolei

    I have always been into biking, but didn't know much about ebikes in general.

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    BIKEFACTORY - Outside

    BIKEFACTORY

    (118 reviews)

    $$

    I was really nervous about going into the Bike Factory today because of reading all the reviews. I…read moreknow nothing about bikes but I was hoping to get some knowledge before jumping in and buying bicycles for my kids. Walked in the door, and surprised when I wasn't ignored. Even if the greeting was behind the desk, that was still nice that someone acknowledged my existence. Then, out comes someone different. His name was Alex and he was so nice and friendly. He told me all about the differences between bikes and what I should look for when choosing the right bike for my kids. Told me the interesting fact about why girl bike frames used to be different and now it doesn't really matter. Just incredibly patient and he never made me feel like I was an inconvenience or a waste of time because I wasn't looking to buy... right now. Alex was extremely knowledgeable and his ability to make me feel comfortable in a setting that I wasn't, was a pleasant surprise. He told me all the things that the bike factory could assist with if we did purchase a bike such as changing the tires, brake pads, etc. which even if we are not avid bikers, was still great information. I would hope that if and when I go back again, I get Alex to help out. He was awesome.

    I'm not one to come on yelp to give bad reviews, but this was just a terrible experience. Sorry…read moreabout it. Bike factory has the worst customer service and on top of that Stacyc is rip offs! Long story short, but we bought 4 brand new Stacyc bikes for my children for Christmas, go to plug in the batteries to charge my son's 18 inch bike which cost me mind you $1800. The battery was not working. So I couldn't even give my son his Christmas gift on Christmas because the battery was not charging. I had to wait for after Christmas until they opened the following day to go and replace the battery and they still wanted me to place it under warranty, which that would've taken weeks to get replaced and if I hadn't give. my opinion on it that I just bought the bike. This is not my fault that the battery does not work and I want a battery today. They are responsible for checking to make sure the battery and bike is working when we leave out the door cause they do have a policy once you buy the bike and leave the store. It is nonrefundable. So I said I will not leave without a brand new battery for my son's brand new bike that was supposed to be a Christmas gift so that was already terrible news to my son! Then my daughter's smaller 12 inch bike. They ride it through the dirt got some mud on it and it started to smoke and then they wanna claim that the mud had ruined the motor which I highly doubt it because the mud was just on the frame and the tires, but because of the mud on the bike, they wanna claim the mud has ruined the motor and want me to pay out-of-pocket which I had just purchased the bike for Christmas and it was still technically under the 90 day warranty! But they called and said it's not covered, right on Stacyc! Will never be buying that brand of bike probably any brand of Bike from Bike factory again! ! !

    The Outpost at Turtle Bay Resort

    The Outpost at Turtle Bay Resort

    (37 reviews)

    My wife and I have ridden on all four main islands of Hawaii and our favorite ride is along the…read morecoast that we experience at Turtle Bay. It is such a relaxing ride along the coast as the waves crash along the shore and the breeze off the ocean keeps us cool. The staff has always chosen the perfect temperament horses for us and after our ride, my legs aren't killing me like it had on other rides. This is our go to place to ride when we are on Oahu!

    This place is absolutely horrible. It was a waste of my time and gas to drive all the way out…read morethere. I made a reservation online for 6 people and 6 balls to rent. I wrote in the time that I wanted to start which was 1230 pm. I show up at 1230 exactly and go to check in at the outpost Hut. The 2 guys inside the Hut tell me they didn't see my reservation and they rented out all their balls to a group that just came in..... So...we had to WAIT until the group was finished to get the balls to play.... On top of that, I paid $10 per person to play, and the guy in the hut tells me there's only 6 or 7 holes available since they use the course to pop fireworks off of. New years was about a week ago!! You're telling me, you're too lazy to put back the holes for a whole week?! Cmon man..... Then, I ask for a cart to put all our stuff in and he tells me that they don't rent out carts but that I could get one at the golf hut. So my mom walks all the way over to the golf hut for them to tell her that they don't rent out golf carts for soccer golf......?! So then after all of this, the guy in the outpost hut tells me he will refund me the balls we rented as a way to make up the unfinished course and the time we had to wait for the balls to come back. That was nice of them.....except for the fact that he didn't do it!!! He was straight up lying. Bc i kept checking my account and I didn't see no refund pending from them.... So I waited 2-3 days then I finally call them back checking up on the refund. Explain the whole thing and I'm pretty sure the guy who answered the phone was the same guy who told me he would refund it to me the day of my reservation! So he puts me on hold and tells me that a manager has to be the one to refund me. So why did that guy in the outpost hut tell me he was refunding me if he really wasn't?!?! To top it all off, the course looks like crap. And they don't even have a score card to give you. Good thing I took a picture of their somewhat course layout so I knew where the heck I was going. The course is literally just grass that is so overgrown and bumpy that you cannot even call it foot golf. Save yourself time and don't go here.

    Ebikes Hawaii - Kapolei - bike_repair_maintenance - Updated May 2026

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