Ryan Albert gave me an extremely reasonable bid to install a new waste line from the house to the…read morestreet. I decided to go with "Cured-In-Place Pipe" because it only requires a single hole approximately 2'x4' instead of a trench through my landscaping that would cut very big tree roots since the trench would have been within five feet of four very large trees. Replacing the pipe would also have left three feet of my old (orangeburg) pipe from curb to the city connection, unless willing to pay an additional thousand dollars for 3 more feet. Ryan and two crew members showed up at the scheduled 7 AM time and did an excellent job. Finishing around 2:30 PM after the city inspector approved the work. Ryan and his crew were professional and careful with all the landscaping. They installed a new ABS cleanout, backfilled and cleaned up the work area beautifully.

The overall experience was marred by some huge delays, but the technician Raul was effective and it…read morewas not a messy job. The service was late in coming and this meant the customer lost several hours for a 30-minute job. The cost of $120 per quick drain cleaning was also high in comparison to the time required in the field.

Had a problem with the septic backing up to the house. Dug up to both access holes in the septic…read moretank. Scott pumped, flushed and noticed the outlet pipe was crushed. The reason why the septic was backing up. They fit me in two days later to get the crushed pipe replaced and to add risers to both access holes. Scott was friendly and very knowledgeable. Highly recommended.

Unacceptable across the board. They showed up over two hours late, and it only went downhill from…read morethere. Their equipment wasn't working, which dragged the job out to nearly twice as long as it should have. To make matters worse, they spilled what looked like close to two quarts of oil all over the dirt on the property and made no effort to properly clean it up or take responsibility, instead they tried to conceal it by kicking dirt on it and then left it. That's not tacky its highly inappropriate. Communication was just as bad. We had to chase them down for days to get the report, after clearly written instructions to the company. After raising these concerns, the company promised a follow-up call to take care of things that never happened. Completely blew us off. Then the invoice showed up hundreds higher than expected, pushing close to $1,000, including nearly $400 just for the inspection. For the level of service provided, that pricing is hard to justify. After 21+ years in this business across two states, this is easily one of the worst vendor experiences I've dealt with. Poor execution, poor communication, and zero accountability. Would not recommend.

I called Jolly Rooter on Friday to request a quote for installing a tankless water heater to…read morereplace my traditional tank before painting my garage interior. Rich, the owner of the business answered the call and sent Chris out for the quote. Their price was fair and lower compared to another quote and their knowledge of the work that would be required was extensive and much appreciated. They said they could do the job on Monday so I hired them on the spot. Chris showed up promptly Monday morning and spent the day doing an extremely meticulous job on the install. He took his time to make sure the end result would be pleasing to my very picky aesthetic standards as well as operating perfectly. The entire system was tested and working perfectly before I paid a dime. Look no further than Jolly Rooter for a very competent and reasonable plumbing company with excellent and friendly customer service! I will use them for all of my plumbing needs going forward and highly recommend you give them a call if you're here looking for a plumber. Thank you Chris! A+

They were professional. Showed up on time. Completed the work quickly and efficiently. However,…read morethe cost of their service was very very expensive.

I needed a broken shower faucet replaced in a hurry, and they were able to get to the house the…read morenext day. The plumber was very nice, and professional, showed me what was going on, and outlined a repair plan that included picking up a part. It seemed kind of expensive, but they were quick to respond and repair. That said, Plumbing stuff is slways expensive, so it probably was the industry standard rate. I personally would charge a lot more if I had to put my hand down in that water main turn off hole, also known as, black widow nest!!

Chad was great! Very friendly and efficient. The company is easy to work with and email responses…read morewithin minutes. Will use again!

We decided to add a second leach field last year! Our property is very large and my husband was…read moreconcerned that a single leach field may fail early without the addition. Waters installed the initial field so we returned to them, as the initial service was perfect. We were really pleased to work with Matt and Dan again. They were both so helpful and we knew the service would be excellent. They were a slightly higher quote than other companies, but our experience before was so good we decided to go with the company we knew had a great quality product and service. 10/10 for Waters!

There are not enough good things I can say about Waters and just how grateful I am for them as a…read morecompany but also their staff. We bought our house in 2020 and knew nothing about septic systems or what it meant to live on septic. Waters conducted our independent septic inspection and then also cleaned it out. They were great then and I had hoped we wouldn't see them again for another 5-7 years. Fast forward to today (2023), we began a permit process with Washoe County to put a shop on our property. When you're on septic you're required to go through the health department for verification of your septic system and ensure there's enough space on the property for repairs, etc. We opted to work with Waters through this process to get us through our health department nightmare. Dan Martin was our point of contact and let me tell you... this guy is AWESOME. He helped us navigate through what felt like a nightmare, coordinated with the health department directly, and was so so patient with me, my husband, and all the nuances we had to go through to document our septic system and seepage pit. I am beyond grateful for people like him who are professional, relatable, trustworthy, honest, and hard working. He never got annoyed with us and was so quick to support in whatever next step we needed to do for the health department. If you need septic support in any capacity, Waters should be your go-to. Starting with the people in the office to the folks in the field, they are true professionals and a top notch company.

Great job. Quick service . Septic backed up in the evening , they were there next day by noon.read more

It all went well. Didn't charge me an arm & a leg. Was selling house and needed the inspection…read moredone. They got it done.

I recommend Rooter Man Plumbing to all my friends, family and anyone else out here. They were…read moreextremely professional and made the entire process of replacing my sewer line a breeze (and it was a big project, I watched part of the process when I got home from work one of the days). From doing the initial sewer camera inspection when I bought the house, to then replacing the entire sewer line, Rooter Man has been my go to plumbers in Reno. I was a first time home buyer and got so much valuable insight from them (they went above and beyond when doing an inspection for me). Thanks so much guys!

ZERO STARS!!!! This Company Is The Absolute Worst!!!! I called yesterday for my toilet that…read morewouldn't flush! The tech came in and looked at my toilet like he'd never seen anything like it before, it's a regular toilet! He immediately told me I needed a new toilet and he could install it today, meaning yesterday. I told him no way, I don't want a new toilet, I want this one fixed. He went to his van and "got a quote" of $824 to fix my toilet! He then told me I needed to pay $412 upfront in order for the parts to be ordered and he'd see me next week! Mind you this is my ONLY toilet! I called a friend this morning told him my toilet was broken and he came over. He fixed my toilet in 20 minute, NO PARTS, NO TOOLS just his hands! The chain had come off the flusher bar. In addition to this review I will be calling the BBB on this company first thing Monday morning!!!!! I'm a single older female who knows nothing about toilets and I feel VERY TAKEN ADVANTAGE OF BY THIS COMPANY! I did notice another zero star review written by an elderly woman and she too was taken advantage of, I'm just saying! LADY'S be careful of these vultures!!!!

Great quality service! Prompt with timely scheduling and good experience overall. Would recommend…read moreTK family and friends.

A very experienced company that offered the full range of services around septic: installation of…read moresystems, maintenance, repair. Their charges seem reasonable.

Cam, thank you for the wonderful service and help with my septic. You were on time, professional…read moreand friendly. Thank you for coming and emptying our septic tank and the price was right on.

Routine septic tank clean out. Easy access, nothing to dig. Arrived when they said they would, did…read morethe job and left no mess. Not inexpensive but in the ballpark of what we paid when it was last cleaned out.

Carlos was extremely professional and had a great attitude. Definitely use them again.read more

After watching all of those "clean your septic tank out" commercials and listening to all of those…read morehorror stories from friends, I figured it was a sign from God and took the hint. After all, I can't remember the last time my septc tank was actually done, but figured preventive care was better than having a stinky mess. I called Marshall's and Erin was very nice. Easy to get an appointment and Marshall's was here Thursday morning, bright and early. These are the unsung heroes doing these dirty essential jobs. Glad to have them. I didn't catch the fellow's name, but he was very nice and in no time was able to find the septic tank. 1000 whatevers and we're good to go for another thousand years. Price was surprisingly inexpensive though I don't know what the going rate to get your septic tank cleaned these days. Great experience while in quarantine. You gotta get creative with these Yelp reviews these days since dining is limited!