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    EBI Excavating Contractors

    5.0 (1 review)

    Services - EBI Excavating Contractors

    Excavation

    Snow removal

    Trench digging

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    7 years ago

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    Sierra Septic Service

    Sierra Septic Service

    (17 reviews)

    Had a problem with the septic backing up to the house. Dug up to both access holes in the septic…read moretank. Scott pumped, flushed and noticed the outlet pipe was crushed. The reason why the septic was backing up. They fit me in two days later to get the crushed pipe replaced and to add risers to both access holes. Scott was friendly and very knowledgeable. Highly recommended.

    Unacceptable across the board. They showed up over two hours late, and it only went downhill from…read morethere. Their equipment wasn't working, which dragged the job out to nearly twice as long as it should have. To make matters worse, they spilled what looked like close to two quarts of oil all over the dirt on the property and made no effort to properly clean it up or take responsibility, instead they tried to conceal it by kicking dirt on it and then left it. That's not tacky its highly inappropriate. Communication was just as bad. We had to chase them down for days to get the report, after clearly written instructions to the company. After raising these concerns, the company promised a follow-up call to take care of things that never happened. Completely blew us off. Then the invoice showed up hundreds higher than expected, pushing close to $1,000, including nearly $400 just for the inspection. For the level of service provided, that pricing is hard to justify. After 21+ years in this business across two states, this is easily one of the worst vendor experiences I've dealt with. Poor execution, poor communication, and zero accountability. Would not recommend.

    Waters Vacuum Truck Service - No job too big or small - our crew is available for emergency response 24/7.

    Waters Vacuum Truck Service

    (35 reviews)

    We decided to add a second leach field last year! Our property is very large and my husband was…read moreconcerned that a single leach field may fail early without the addition. Waters installed the initial field so we returned to them, as the initial service was perfect. We were really pleased to work with Matt and Dan again. They were both so helpful and we knew the service would be excellent. They were a slightly higher quote than other companies, but our experience before was so good we decided to go with the company we knew had a great quality product and service. 10/10 for Waters!

    There are not enough good things I can say about Waters and just how grateful I am for them as a…read morecompany but also their staff. We bought our house in 2020 and knew nothing about septic systems or what it meant to live on septic. Waters conducted our independent septic inspection and then also cleaned it out. They were great then and I had hoped we wouldn't see them again for another 5-7 years. Fast forward to today (2023), we began a permit process with Washoe County to put a shop on our property. When you're on septic you're required to go through the health department for verification of your septic system and ensure there's enough space on the property for repairs, etc. We opted to work with Waters through this process to get us through our health department nightmare. Dan Martin was our point of contact and let me tell you... this guy is AWESOME. He helped us navigate through what felt like a nightmare, coordinated with the health department directly, and was so so patient with me, my husband, and all the nuances we had to go through to document our septic system and seepage pit. I am beyond grateful for people like him who are professional, relatable, trustworthy, honest, and hard working. He never got annoyed with us and was so quick to support in whatever next step we needed to do for the health department. If you need septic support in any capacity, Waters should be your go-to. Starting with the people in the office to the folks in the field, they are true professionals and a top notch company.

    Rooter-Man - Service vans

    Rooter-Man

    (67 reviews)

    I recommend Rooter Man Plumbing to all my friends, family and anyone else out here. They were…read moreextremely professional and made the entire process of replacing my sewer line a breeze (and it was a big project, I watched part of the process when I got home from work one of the days). From doing the initial sewer camera inspection when I bought the house, to then replacing the entire sewer line, Rooter Man has been my go to plumbers in Reno. I was a first time home buyer and got so much valuable insight from them (they went above and beyond when doing an inspection for me). Thanks so much guys!

    ZERO STARS!!!! This Company Is The Absolute Worst!!!! I called yesterday for my toilet that…read morewouldn't flush! The tech came in and looked at my toilet like he'd never seen anything like it before, it's a regular toilet! He immediately told me I needed a new toilet and he could install it today, meaning yesterday. I told him no way, I don't want a new toilet, I want this one fixed. He went to his van and "got a quote" of $824 to fix my toilet! He then told me I needed to pay $412 upfront in order for the parts to be ordered and he'd see me next week! Mind you this is my ONLY toilet! I called a friend this morning told him my toilet was broken and he came over. He fixed my toilet in 20 minute, NO PARTS, NO TOOLS just his hands! The chain had come off the flusher bar. In addition to this review I will be calling the BBB on this company first thing Monday morning!!!!! I'm a single older female who knows nothing about toilets and I feel VERY TAKEN ADVANTAGE OF BY THIS COMPANY! I did notice another zero star review written by an elderly woman and she too was taken advantage of, I'm just saying! LADY'S be careful of these vultures!!!!

    EBI Excavating Contractors - snowremoval - Updated May 2026

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