I was a dummy and clicked on a cleverly disguised email that was phishing (it came in the form of…read morean evite from a friend), then realized what I had done and shut down my computer, then wondered how to get myself out of this mess. I found Alasdair online and called - he returned my call quickly and walked me through the process to make sure my computer hadn't been infected. He was upbeat, lightning fast, and awesome. Thank you Alastair!

Alistair was one of the few people I contacted who reached back out within a day of my initial…read morephone call. Also, I had gone back and forth with technical support with several different people from my internet and equipment companies, none of whom were very helpful or empathetic to what was going on. Alistair was able to come out, take a look at what was going on, offer solutions that were logical and reasonable, and was very affordable. Being told several times I needed "an IT department" to fix my problems, Alistair was the best choice I could have made for my ~1 hour of technical support needed. Highly recommend.

We've taken several pieces of equipment here over the years…read more Very knowledgeable team, quickly diagnosed every issue and provided solution options that aligned with our expectation and budget. Very honest team - they'll tell you straight away if the repair is worth doing or they recommend another option. A++

An odd circumstance led to the BIOS on my laptop getting severely corrupted resulting in no access…read moreto the login screen. Tried every possible online-suggested solution including restarting with a recovery USB drive. Nothing worked. Brought the laptop in to TL Computer Repair in the morning and picked up the completed repair that same afternoon. Cannot recommend Carlos highly enough. Friendly professional, very reasonably priced, service.

The "Beast" died and would not boot up...3 weeks before my daughter's wedding. Fortunately I use…read moreTime Machine and all files were backed up. Jon Kennedy was patient on the phone, explained his process and was very clear. Although Apple products are not his personal first choice, his Apple knowledge surprised me. Personally, Jon is a delightful guy, personable, friendly, upbeat and caring. We chatted a lot then discussed his process. Honestly, I was so distracted by my daughter's wedding logistics, that I didn't care how calm and laid-back Jon's approach was. (Normally, I would expect urgency and "yesterday" in my computer concerns.) Jon was communicative and positive, presenting caveats when necessary. I'm impressed that a normally PC user was so incredibly knowledgeable about Macs. Thank you, Jon, for 2 lessons. 1. I have a trusted new vendor. 2. Making me slow down and be patient with you, turned into a non-issue. I had my ancient (but working) Mac Book and access to all necessary files. The Beast is roaring and the wedding was gorgeous!

Jon has been servicing our business Sunset Linen for over a decade, and we couldn't ask for a…read morebetter IT expert! No matter the issue--whether it's troubleshooting tech problems, recovering crashed computers, or handling upgrades--Jon always has the answers. His knowledge, reliability, and quick response time have been invaluable to keeping our operations running smoothly. We truly appreciate his dedication and expertise.

Got an infected virus message. They looked at it & fixed it immediately w/no charge bc it was just…read morean infected web page. I took the Mac home. I was so happy. thank you. Novato Computer wanted $169 just to diagnose it- before fixing & they said it'd be 2-3 days. So glad I left & came to PC Plus!

They have built 3 computers for my special needs, video & photography editing. They provide…read moreexcellent v safety sashes service. Frequently, accessing my computer remotely. They have upgraded graphics cards & made & sourced ancillary equipment.

These guys are absolutely the best, hands down! Reliable, professional and they manage to be nice…read moreas well! If you are look for reliable hosting, or any type f hosting services go with R&R!

I just needed my personal laptop checked for viruses. Russel was really helpful and timely. He…read moreinstalled a new antivirus software and answered my questions. Great small business!

Not sure how Leo and his team have no reviews yet??!! They are AmAZing!!! They have done so much to…read moreget our office running efficiently that I can't even list all they have done. They are always polite (even when I have to call them 6 times in a day:). They have come out to our office quickly when something on site is wrong. And I just love being able to call up Jorge and say --I didn't do it but can you fix it?!! And he is able to remotely log in and fix the problem in a matter of minutes! I would absolutely recommend them to anyone who needs IT help!!

Leo and his office staff are great! They are professional, friendly and efficient. My MAC email was…read morerecently hacked and Leo was remotely able to check my new security system, locate my files and advise me of back up options. I was really impressed with the help he was able to give me within a half an hour. I highly recommend them.

Bill has been my go-to for several years now. Always fixed my issues big and small. I'm happy to…read morerecommend Novato Computer for computer issues.

He wanted to charge me $169 just to diagnose it -b4 fixing & take 2-3 days. I went to PC Plus. He…read morefixed it for free bc it was just a bad web site. I took it home w/me & works fine.

The email for our non-profit was down and our current IT contractor was unable to get it working…read more I called Beyond Computer and spoke to a very knowledgeable person named Chuck. Sensing the urgency of our situation, Chuck stopped what he was doing and - connecting remotely to my computer via the internet - was able to get our email up and running in no time! I highly recommend Chuck and Beyond Computer for both their level of expertise and for the convenience of their "virtual" diagnosis and repair!!

From the owner: Beyond Computer is proud to offer the absolute best of Managed Services. We offer hosted Exchange,…read moremanaged workstations, fully managed servers, managed or unmanaged backup and mail protection services. We address security issues to clean up virus, spam, solve IT issues and avoid crashes which are usually caused by virus. We do data back-up, helpdesk, consulting & strategic solutions like an array of phone, software and paperless systems, helping you transition from a paper to a paperless world that boost your business and protect it from down-time. We are partners with Cisco, RingCentral, Dropbox, Microsoft, IBM and HP.

I'm so disappointed. Couldn't answer any of my questions. Chat GPT'd everything. Waste of time and…read moremoney.

I had a old laptop (c. 2008) that I had neglected for years. Long story short: kaput. Jim was…read moreavailable on short notice and was helpful in discussing my options. The strategy upon which we agreed was for him to upload my files onto a flash drive and recycle the machine. Jim took care of everything--he salvaged my files, provided the flash drive, and for an extra nominal fee, took care of the recycling. Jim's hourly rate is very reasonable, and he accomplished everything that needed doing in a short amount of time. He is professional, consummately knowledgable about computers, and a friendly guy. I'm grateful to have found Jim, and I would recommend him to anyone.

DO NOT GIVE THIS MAN YOUR TECH. **VERY SKETCHY** DO NOT GO TO HIS HOUSE EITHER. (PICS INCLUDED)…read more TLDR: he took my solid state drive and won't give it back. ghosting my texts and calls since May 14th, 2024 in beginning of May 2024, i contacted (i believe his name is Charles, older fellow, i believe uses a cane) Main Street Computers to save my solid state drive that was recently damaged. Promised he was the best in the area on this service, even gloated it's his specialty. Told me to drive to his house in Sebastopol/Graton and drop the solid state off. Interaction was a little weird (social skills and ques wise) but he was confident and promised me he would be done within the week. I also gave him an external hard drive to use in case he needed more space for the recovery. Calls me two days later and says he's done. I got to his house, invited me in, and inside he handed me the invoice; however, as i was about to sign. i realized he didn't recover the files on my computer, but the 3 videos saved on the external hard drive and just slapped them into the computer... -_- I told him and he was not happy. i then realized - inside his kitchen and dining area - he had a set up of 3 cameras all around the space. one at the end of the dining area, one in the kitchen, one at the end of the living space (kind of down the hall). he exclaimed, "F*ck, Dammit", then promised me he'd do it right this time within the next couple days. the next day he calls me to return with my laptop as the solid state was encrypted. i arrived at 9:17 pm. i knocked on the door a couple times, heard some arguing upstairs so i waited on the porch. I then called him and then he said he'd come downstairs. i then hear some running, a couple second go by, and then i heard him coming down the stairs inside. He takes a brisk look at me, he looked a bit confused. out of it. he then takes 2 steps towards me and FALLS AGAINST THE WALL!!! I then thought he could've been drunk or on some something(?) I thought maybe i should go inside and pick him up, but i felt a weird energy and felt very skeptical, so i yelled through the door if he was okay. he just laid there. i then noticed the cameras outside on the porch too. this whole thing felt so on purpose. flight or flight came on so i ran back to my car. i looked behind me as i drove away and noticed a different man had ran outside, standing and watching me drive away, right where i stood. i drove to a lit gas station, gathered myself, and texted him if he was okay. he said "yes just hurt like hell." i couldn't shake off the thought that this was an attempted kidnapping or robbery. felt very much like a set up. to this day, he won't respond to any calls or texts. he also still has my solid state drive... thinking of getting the police involved. honestly i'm DEVASTED. I had very important files for my business and client's projects in that solid state. i was young when i started this business and did not know to back up files to an external. i then lost those clients, as well as all my personal files. an absolute NIGHTMARE

The dude actually helped me when I was in an emergency needing to get spilt juice off my laptop…read morefast instead of just money grabbing like Best Buy and multiple places I called in the area where they were just trying to get an appointment set up without giving much info