I recently had the misfortune of dealing with an unbelievable condensending supervisor at your Scarborough Ontario  EB Games store at 300 Borough Dr. This is about an interaction with an employee or manager at the at the EB Games store. I gave corporate a chance to solve this and there was no follow up the first 2 times.  I ultimately phoned and they did not provide anything other than telling me they received the complaint. I'm absolutely sure they won't do anything with this from their tone.   It first started when I phoned the store to tell them that they gave me the wrong game. They said they would let me keep it and then refund me if I came in to the store. I travel out of my way to the store and the store employee doesn't acknowledge me entering. When making the return with another more helpful employee, the first employee at the counter then first refuses to listen to my comments that this is the incorrect game. I'm thinking this is getting weird now. The rude one tells me that he will do a refund but refuses to keep the promise I received over the phone to keep the game and refund. When making the refund he is being extremely condescending the entire time and uttering "Oh $5, wow. " and stuff along that line, this is unbelievably erking that he just keeps going on like this the entire transaction. In the end he dumps the change on the table. This is extremely unprofessional behaviour, I expected better from this franchise so I reported the incident to EB Corporate and they said they would get a Regional Manager to investigate, I suppose that meant investigate and not report back.  Customers shouldn't be treated this way. It's disrespectful. I've bought thousands of dollars of product from your company for years and I'm in awe of how willful this was and the final response of nothing. I'd just like to give you the heads up that this employee will end up affecting your bottom line in the future and already has. I'm already buying a new gaming system elsewhere that was one of the reasons I visited the store that day but his additude and behavior killed that prospect. read more

One of the remaining few EB Games left in the city since GameStop announced that they will be rebranding in Canada. I don't remember this location always looking like this so I assume there has been some renovations done on it throughout the years. This is the first EB Games that I've seen that touts the EB Kids brand as well. I'd say about half the store is dedicated to children and still within the realm of gaming but more on the merchandise side of things with figurines, party games (not of the board variety), and plushies. They still have a full video games collection for all of the major platforms, both new and used. There were a lot of people browsing the day that I was there. I think the employee was able to sort out who was just browsing versus who may need help and I was asked if I needed any assistance, which I appreciated. I overhead that some people were getting help with orders that they placed online. They staff here seemed pretty knowledgeable and willing to help. read more

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I rarely avoid buying video games from EB Games, my overall impression of them is they're overpriced. You'll return to trade-in your game to find out it's worth less than a tray of food at the food court. Gentleman in front of me in line was offered $7 for The Evil Within on the PS4, looking at the racks beside to see the game is $45 used will give you that ripped off feeling. Nevertheless, you might find a good deal for purchasing new games when they have sales, I'd recommend selling privately than trade-in. The STC location is a bit cramped, hard to maneuver around the isles. Sales staff here though are very informative, lines move fairly quickly. Despite my recommendation to sell private, I traded in Mortal Kombat for the PS4, received $23.90 which was swell since I purchased the game for $25.00. Think I'll consider myself lucky. read more

EB Games - Videos & Video Game Rental Near Me - Toronto, Ontario