Disappointed in the lack of customer service and the flowers didn't last a week. Delivery was supposed to be before five got it closer to seven . Just disappointed in the arrangement read more

Eau Gallie Florist - Florists Near Me - Melbourne, Florida

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2nd time around, service not good. Flowers arrived a day late with no notification until I called 3x times. Will not order from them again.

Placed an order online for delivery the next day. Received a confirmation email from the company. Nothing was delivered. Tried to call to verify and their mailbox is full. Sent an email to them and no reply. Next day, no delivery. Tried to call again, mailbox full. If they are not going to provide service, than they should take their website down. read more

Never sent the flowers I ordered. Poor customer support. Couldn't get them on the phone for a week. read more

DO NOT order from this florist. I've been a customer for years and placed an order Sunday for a Monday delivery. Was never delivered. Had to call a couple dozen times Tuesday because no one was answering their phones and their mailbox was full. When I finally got someone on the phone, they assured me the item was out for delivery. That wasn't true and it wasn't delivered for the second straight day. Called today (Weds.) and the number is out of service. read more

Don't deliver on specified date then dont answer their phone. They are paid! No flowers.

Unfortunately, I cannot recommend this florist. I had known Alexis and Link (he passed over 10 yrs ago) for many years so wanted to give them the business. This year I ordered online two weeks earlier, a Valentines arrg. for my Mom in a local Assisted Living to be delivered the day BEFORE Valentines so as to avoid the usual rush. The arrangement was actually delivered on Valentines night about 6:30 pm. My Mom called me to tell me several days later the roses never opened. I have tried to call the business many times just to hear the mailbox is full. I even went by the business on Saturday to see the hours on the door, but NO ONE was there, and if you look in the window the place looks disheveled and empty. I was tempted to dispute the order with my credit card company, but figured she really needs the money. I will never use this florist again, but I doubt they will still be in business. ONLINE orderer BEWARE.... read more

I honestly have no idea how this place is still in business. They don't answer their phone, when they did finally answer (after calling for 2 days) they lied to me about trying to deliver my order, and then told me that they don't deliver to my location anyway.. what? Then why did you just tell me you tried delivering the flowers? Don't waste your time or energy with this place. read more

I have called this company multiple times due to my delivery not being delivered, and was charged for it. how am I supposed to get into contact with them to fix this and get the delivery that's now late or money back?? the mailbox is full and there is no customer service. Not impressed. read more

Always does a fantastic job with arrangements & the flowers last!! I just received 50 red roses (for my bday!) & they did not disappoint - outstanding!! (Thank you Laurie!) Classy arrangement & beautiful roses!! I can't say enough about them. We've used them since we moved here & will continue to recommend them!!! read more

Eau Gallie Florist - Florists Near Me - Melbourne, Florida

There was a small issue with the order but the owner took corrective measures immediately and the flowers were not only beautiful but lasted for over a week. read more

Bought the most expensive bouquet they had for my GF for her bday -- they did not even last 4 days before looking terrible. I was better off buying her grocery store flowers! I get better quality from Publix. We gave them the opportunity to make things right and got ignored. Lily's falling apart, flowers drying out with proper care in a matter of days. We regret using this florist. DO NOT MAKE THE SAME MISTAKE WE DID. read more

Eau Gallie Florist - DO NOT MAKE THE SAME MISTAKE WE DID USING THIS FLORIST - Florists Near Me - Melbourne, Florida

Often florists take advantage of out of town orders and send subpar. So I called Eaugallie florist instead of ordering online. Laurie the florist was extremely helpful on the phone. The arrangement she created is absolutely stellar. The same day delivery on time. My recipient said it is the most beautiful bouquet she has ever received. Can't thank Laurie enough. The price was just right. Highly recommend Laurie at Eaugallie florist read more

8 days and still counting from Valentine's Day! Great service...Thank You, Eau Gallie Florist read more

Eau Gallie Florist - Almost 8 days.... - Florists Near Me - Melbourne, Florida

I want to thank Alexis (the owner) for going above and beyond any expectations I would've had. I have ordered flowers monthly for the last year and they always have the most beautiful flower arrangements. This last order, the quality wasn't what we had come to expect and we had another hiccup after, and I let them know. Alexis not only refunded my money she also sent my girlfriend another arrangement that was absolutely beautiful! The final thing she did was what has created a customer and a promoter for life. She took the time to write a handwritten note to my girlfriend apologizing for the issues. Thanks Alexis! read more

Eau Gallie Florist - Florists Near Me - Melbourne, Florida

*SCAMMERS!!* WOW. I am truly at a loss for words of the unprofessionalism of Eau Galie Florist. I had ordered flowers here for a 5/11 delivery for Mother's Day for my 85 year old aunt who recently beat cancer. I ordered online and I accidentally put the delivery address as my billing address (which I live in Las Vegas by the way.) I immediately called and spoke with a woman who processed the updated delivery address which was also in Melbourne. I had to repeat the address three different times because she said she kept having system issues but she finally input it and I thought all was well. On 5/11 late night after realizing the flowers never came, I sent an email (which nobody ever wrote me back.) I also called to leave a voicemail but the mailbox was full. I called today on 5/13 and the nastiest woman answered the phone and recited the wrong street address. She kept blaming it on me saying thats what I typed in, when in all actuality it was whoever took my call from the store last week that put it in wrong since I never typed the address. I asked for proof of delivery and she said she didn't have it and just kept raising her voice and saying it was my fault. As a small business owner myself, I'm so shocked at this behavior and a simple mistake on their end could have been rectified but the blaming and yelling at me - and claiming to have delivered flowers with no proof, no email confirmation of delivery, nothing, proves just how awful this company is. BUYER BEWARE! read more

Laurie is the best Florist in Melbourne FL!!! Again this year I just sent a gorgeous bouquet to my sister for her birthday yesterday.... It was so beautiful they all screamed and called me to ask where I got the flowers! As usual I said "Laurie at Eau Gallie Florist" always does my flowers and they are always absolutely perfect....gorgeous colors, compact, classy vase and everything on time and shockingly beautiful!!!!! Laurie is my favorite florist in any city in the USA! Thank you so much, Laurie, you are simply the best and I am grateful to know you....hope everyone uses you in that town because if they do they will never try anyone else! So grateful I know you! Love you much!!! Norma Johnson, Atlanta, GA read more

I'm so happy I chose Eau Gallie Florist. My father recently moved to Florida, and I wanted to send him a plant for his 75th birthday. Orchids have special meaning to us, so I ordered a lovely orchid for him. On his birthday, Eau Gallie called me to tell me they didn't have ANY orchids available, and couldn't find any. I told them how disappointed I was, since I didn't select orchids randomly, but due to their symbolism in our family. The nice woman on the phone apologized profusely, and said the closest they could come on the day was an anthurium. I was very sad about it, but agreed -- it was kind of too late for me to choose a different florist, and anthuriums are pretty, too. Several hours letter I received a call and a few photos from my dad, who was absolutely thrilled with the gorgeous ORCHIDS that Eau Gallie had just delivered. I have no idea what the employees and management had to go through to pull this exquisite beauty out of nowhere, but it is a level of service that will assure I use them to send plants/flowers in the Melbourne area; which I do 3-4 times a year. Thanks, Eau Gallie Florist!! read more

Eau Gallie Florist - Closeup of glorious orchid from Eau Gallie. - Florists Near Me - Melbourne, Florida

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So I wanted to send flowers to my family member in Melbourne for her birthday. I did some research on local places. Too bad I didn't keep looking! I ordered on 2/2/22 for delivery on 2/7/22. I received an invoice for the flowers on 2/7/22 at 1:08AM, which I thought was strange. Never the less I called my family member at noon on her birthday, no mention of the flowers. So I called the store at 12:46PM. No answer and could not leave a message. I called back at 12:47PM, same thing. So I sent them an email, no answer. I then reached out to my relative later in the day and called the store again at 4:47 PM. No answer and I could not leave a message. So I emailed them to inquire about the delivery. At nearly 5:00PM the flowers finally were delivered. The cost of the "sapphire skies bouquet" was $66.84 including delivery and tax. The bouquet that was supposed to be delivered is documented here. The actual bouquet that arrived is documented here as well. My relative was happy with them although I knew what was supposed to have arrived. Oh, yes, and they never reached out to me after three calls and two emails. Blech! Never again!! read more

Eau Gallie Florist - THIS WAS SUPPOSED TO BE DELIVERED. - Florists Near Me - Melbourne, Florida

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Ordered flowers two weeks ago to have them delivered yesterday and they called at 8 o'clock at night but she missed the call and called back and no answer. Been trying for two days and no answer and mailbox is full so apparently they have no Bussiness phone because they show that they are open but no answer and mailbox is full P.S. Finally got hold of them and wow, they said well the couldn't get in the gate but they never called back or call the other number and what a smart bitch. Told her I tried to call for two day and she said they were swamped.Finally got me so mand that I swore at her and she just hung up. Peaceful protest, don't ever deal with this place is you don't want to be disappointed. Thank read more

In times like these it already seems that life is difficult. Death makes it so much worse. During a time where being able to see a friend to hold and comfort during loss is seemingly impossible; I went with the next best thing. Thanks to Eau Gallie Florist for making it possible during this time to show our love and sympathy to a friend who just lost her mother. Eau Gallie Florist made an amazing arrangement to bring some comfort to a friend in need. Thank you Eau Gallie Florist for continuing to work hard during this pandemic and quarantine! read more

Eau Gallie Florist - Florists Near Me - Melbourne, Florida

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The flowers I chose (from a photo) looked nothing like what we received. I was so disappointed, when I called Lori back to let her know the arrangement I paid for looked nothing like what I asked for...her attitude was worse than the bouquet. She simply said... "those pictures are photo shopped" and that she "added extra flowers"... the only problem is, the flowers she added looked nothing like the flowers she was substituting for. I DO NOT recommend this florist, not if looks matter. If you want "thrown together" looking flowers, then I recommend her. I wish I could attach side by side photos to show the next victim. Don't waste your money here. read more

I was looking for a nice live plant for a friends 70th birthday. I was told that this live orchid plant was their "signature" plant and from what I was described it sounded very nice. I asked for a picture and was told that "no, we can't do that" which I thought was weird. Once received, my friend sent me a picture and now I know why they wouldn't send me a picture. $65 plus delivery for a single orchid stalk on an oversized trellis. The thing looks 4 feet tall with two flowers on the end. I echo what Michele said "Looks like a child attempted it and I paid for the upgrade". Thanks a lot Eau Gallie Florist, my friend won't be having a second 70th birthday, I'll have to make up for it on her 71st. read more

Eau Gallie Florist - Florists Near Me - Melbourne, Florida

So often when you order flowers to be sent out of your town you are never sure what you are going to get. I was so impressed with Laurie at the Eau Gallie Florist Shop, She spent time with me when deciding what floral bouquet to send for a funeral. We went through the book as I was sending the bouquet to the family's home rather than the funeral and wanted a nice, elegant table bouquet. I decided on the Sapphire Skies bouquet and when the bouquet was delivered on time my sister-in-law called me right away to tell me how beautiful the bouquet was and to thank me. The following day I went to the funeral and to my sister-in-laws house afterwards and saw the bouquet, and it was exquisite. Exactly what I wanted. Just want to thank Laurie for all her help and for finding a good florist in Orlando to arrange the bouquet and deliver it. Definitely will go to Eau Gallie Florist and work with Laurie next time I need flowers. Thanks, Laurie!!! Pat Magyar read more

I ordered what was supposed to be a premium bouquet. I paid rather a lot of money for it too. They delivered to my grieving family a cheap looking bouquet that I could have bought for $20 at a supermarket. To say I am angry and disappointed is a massive understatement. read more

Eau Gallie Florist - In what world is the premium bouquet I ordered on par with the cheap looking supermarket bouquet that was delivered to my grieving family?? - Florists Near Me - Melbourne, Florida

My family experienced a loss recently around mid May. The funeral was out of state and due to Covid circumstances, I chose to stay longer to quarantine before coming back to Florida. My work sent an arrangement to pay their respects and ordered it to be delivered to the house. Eau Gallie called ahead to make sure I would be home and was so understanding when I explained I was out of state. The woman whom I spoke with on the phone was very kind and told me she would use the flowers in other arrangements and make me a fresh one once I returned to Melbourne. The flowers themselves were gorgeous, but the customer service for me stood out entirely. I will 100% recommend Eau Gallie Florist to anyone and everyone. Eau Gallie Florist, thank you for everything you do and the beautiful arrangement! read more

We have used & trusted Eau Gallie Florist for years. On my birthday last week which happened to fall on Labor Day, my husband had ordered a dozen roses & they were delivered on Sat. The owner, Alexis, that made the delivery insisted that they were not up to par & said another dozen would be delivered on Tues. They were true to their word & delivered another doz on Tues. It's now 7 days later & the roses are still beautiful! Thank you for making my birthday last so long & for the exceptional customer service! Surprise a loved one with flowers from your locally owned Eau Gallie Florist today! read more

Eau Gallie Florist - Roses after 7 days! So beautuful - Florists Near Me - Melbourne, Florida

I cannot be more pleased with the experience we have had this month between Mother's Day and our mother's birthday, we have been extremely happy with the arrangements prepared by Eau Gallie Florist. read more

Eau Gallie Florist - Colors Of The Rainbow Bouquet Premium In Real Life ... AMAZING! Thanks Eau Gallie Florist! - Florists Near Me - Melbourne, Florida

My wife and I live up in Washington state, but my parents live down in Melbourne. My mother's birthday is today and my wife put in a delivery earlier this week for it to be delivered to my mother's house today. We found out that my mother will be in Orlando for the day to celebrate her birthday. As soon as we found out, my wife called Eau Gallie Florist to inform them if they could just leave the flowers at the door. Lori was the representative that my wife spoke to. My wife was put on hold for about five minutes before she was able to inform the representative on why she was calling. When my wife asked if they could deliver it to the door, Lori says, "Well you should have called sooner." I was in the Army for eight years providing customer service to military personnel and civilians stateside and overseas and not one time have I ever been rude to a customer. She was just plain rude to my wife. Instead of saying what she said, she could have been more accommodating to my wife and actually HELP my wife who is a customer. It doesn't matter if she is the only one working and has a line out the door, there is no excuse to be rude to a customer...period. I called them back to file a complaint because my wife couldn't talk to her again. Lori was the one to pick up the phone and I said that I wanted to file a complaint. She said she was the only one working and that she was the supervisor. I asked if I could have contact information to talk to the owner. She said that she couldn't give out information, which is understandable. However, she says to hold on and one minute later, I am talking to the owner's son (Alexis' son) who apparently is at work. Im asking myself, I thought she was the only one working? Anyways, the owner's son (forgot name) helped me out with having it delivered at the door. I asked him why couldn't Lori give the same type of service that you just gave me, but to my wife? He continued to apologize and said that she must have been very busy. There is no excuse of how busy an employee is...you never come off or be rude to a customer...ever. We just got a phone call from the delivery person and said that she delivered it to the door and was very nice to my wife who answered the phone. Regardless of how the flowers look, we won't be going to this florist ever again. read more

First time ordering flowers from this florist. I ordered flowers as a birthday gift. Flowers were delivered as promised and they were absolutely beautiful. Will definitely order from them again. read more

Beautiful wrist corsage for my niece. She used this florist for her next prom corsage bc she was so happy with it .

Awful! Ugliest arrangement I've ever sent. Looks like a child attempted it. Nothing like the picture on their website shows. And I paid for the upgrade. read more

Eau Gallie Florist - Didn't even come close. Looks worse than the basic arrangement, and I paid for the upgraded one. - Florists Near Me - Melbourne, Florida

Eau Gallie Florist has been in business for over 40 years and always produces elegant arrangements. Their staff is creative and very helpful. Alexis Johnsten is the owner of the business . Eau Gallie Florist is very generous to the community. read more

When a family friend passed away I wanted to sent his widow some flowers and I wanted to support a local business. I requested that the flowers be delivered on Friday, as her mother would be there all day to receive them. I never received a call that there was a problem with the delivery. The next day I was informed they had not shown up. So at 2:30 pm on Saturday I called Eau Gallie florist and a polite young lady answered the phone, I told her the situation and she said they were undeliverable because they "couldn't leave them there"- which was confusing. I had her put a note there to deliver them to another condo in the same complex (a family member). Two hours later they showed up at the original address a day late. When the recipient sent me picture of the flowers I was extremely disappointed. The flowers looked messy in the vase, and the gladiolus were missing. The gladiolus were the whole reason for this more expensive bouquet. We paid $154 and change- $8 of which was a delivery fee, that was about 5 miles away from the shop. I'll attach pictures of the bouquet, and of the example from the website. That evening I sent an email to the shop, and I have yet to receive a response. I asked how they could make it right, and why the Gladiolus are missing. No response as of yet (Tuesday). You can make the judgment for yourself if this was worth $146+ delivery a day late I've probably unfortunately learned my lesson, next time I'll go to Publix, or order from Costco for a third of the price, and have better customer service and get what i ordered. I honestly believe not being up font with me someone was cutting corners and didn't think I would know, since my billing address is out of state. I gave them the option to correct the issue, but haven't received the response. read more

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The best florist in Brevard! They saved my wedding after I received a very unattractive bouquet from Etsy. I called up the day before I left for my wedding and described to Cindy what I'd like and she nailed it. I can't thank you enough, Cindy!! Thank you thank you thank you! read more

Eau Gallie Florist - Florists Near Me - Melbourne, Florida

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So considering my step-mom lives in Florida, and rather than blindly calling 1800 overpriced bouquet, I decided to order local from Eau Gallie for Mother's day. I gave them a budget, what kind of flowers she likes, and promised me something great. They were as nice as can be, and it was reassuring considering I live across the country. Thanks so much for being so nice and ready to please your customers! :) read more

Review: very disappointed. We placed an order for several funeral flowers for my mother's service in mid December.  The first piece was very nice, but the other 2 did not work out at well.  First, the table arrangement was ordered to have enough room to surround a 9 inch box containing my mother's remains. We were very clear on the order. They delivered to us a total 9 inch circular surround arrangement that could not in any way have held a case in the 4 inch center middle.  Major FAILURE.. The second huge issue was that we ordered 5 white roses opened up and delivered BEFORE 1PM with rest of order to float in square glasses representing the 5 grandkids. Weeks before,  I went online and bought 5 glasses, had them shipped & set them up with water on a table in the beautiful entry way of the facility. We arrived an hour before the event to setup and these grandchildren roses were not there. The Funeral director called the florist and was told "they didn't go out with the order? Oh, so sorry, we will be right over.". As time went on and on, we waited, watching the door and keep worrying. We continued calling them asking where the roses were.  Over the next hour, over 3 or 4 times we asked the funeral director to help and finally the grandson of the deceased walked over to the florist at 2:10,  (family receiving friends started at 2).  The funeral home is only 1/4 mile from the florist, this was not a LONG delivery at all.   The 21 year old grandson said "everybody was sitting around and staff was eating lunch, completely oblivious to fact service had started" .  Then a lady from the back came up and gave him the flowers, he returned with roses and we opened them ourselves, cut them and out them in the glasses with water, we finally got it arranged 40 minutes after receiving of friends started. This was completely unacceptable service. The only request of the surviving grandparent was 5 simple white roses & you guys screwed it up big time!!  I don't even want a refund, I just want a flower shop that understands how important their job is to their customers.. Do NOT use these folks.  Zero Stars read more

All you have to do is walk in and see the shop to know that beautiful creativity takes place within the walls of this place. I guess I'm biased because one of my closest friends works there as a floral designer. I do have the pleasure of knowing the owners and the some of the staff as well. They are great, creative people who clearly LOVE and take pride in what they do. The shop sells beautiful pieces and has a quaint, fairy tale like garden on the property. But the inside of the shop itself is gorgeous- always decorated in perfection. My favorite time to see the shop is during the holidays. It's definitely one of the gems of Brevard county and located in a great area- in the heart of the historic Eau Gallie district. read more

Eau Gallie Florist - Florists Near Me - Melbourne, Florida

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There is something for everyone in this beautiful establishment. From gorgeous flower arrangements to all kinds of little décor items, you are sure to leave with a smile and a souvenir for your home. The employees are always happy and can always lend a helping hand. The owners, Link and Alexis, have done an amazing job at keeping this florist at the top of it game. Its always a good day when I go by, visit, and shop. read more

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I sent my mom an flowers for Mother's Day, and we were both very happy with it. I ordered online from California and the flowers were arranged and delivered in Florida. They came on time, in good shape. I would say that the overall process was smooth and straightforward. I would use this service again. read more

Eau Gallie Florist - Florists Near Me - Melbourne, Florida