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Carousel Florist

3.5 (2 reviews)
Closed 9:00 am - 5:30 pm
Updated over 3 months ago

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7 years ago

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Brevard Florist & Boutique

Brevard Florist & Boutique

(19 reviews)

$$

Hugo helped me get a Peace plant to my Aunt for Valentine's Day…read more I'm in California and after reading the glowing reviews on Yelp, I made me purchase from Brevard Florist. They'll deliver on Monday, the day before Valentine's! PERFECT!! Thanks Hugo!

I was excited to order from here for the first time, but the $14 delivery fee (before tip) for a…read moreone-mile trip was an immediate dealbreaker. Charging that much for what is literally a 3-minute drive and blaming gas prices feels unreasonable and disingenuous. If the delivery pricing is this excessive, it makes me question the overall value and pricing of the bouquets as well. Unfortunately, I'll be establishing a relationship with a more reasonable florist. UPDATE in response to owner's reply: Thank you for the response. It actually confirmed every concern I had. A potential customer sharing honest feedback about pricing is not a personal attack. It's market feedback. The fact that you opened with sarcasm ('Very nice of you!') rather than genuine engagement says more about your customer service than a one-star review ever could. A few points worth addressing: - You explained that the flat rate is 'justifiable' due to gas and insurance. I live one mile away. A 3-minute round trip for $14 works out to roughly $280/hour in delivery overhead. If gas prices have risen enough to justify that, we are apparently in an end of the world crisis that I was not aware of. Last I checked gas was $3.75/gallon. I understand costs exist; I questioned whether this structure is reasonable. Those are different things. The current zip code model disproportionately favors customers further away from you, and brings unreasonable costs to your closest neighbors. - You suggested I simply pick up in-store. I wanted a delivery service. A business that responds to delivery pricing concerns with 'just come get it yourself' has missed the point entirely. - You mentioned this affects livelihoods which is precisely why customer feedback about pricing exists. If a potential customer can't get through the checkout process, that is livelihood-relevant information. A business open to that feedback might have earned a customer. This response ensured you won't. - You closed with 'We'll be praying for you.' To a stranger who flagged a pricing concern. I'll let that speak for itself. - I wish your staff well, but a business that responds to unconverted customers with condescension and prayer has bigger challenges than my review. I hope future customers find this thread useful before deciding where to spend their money. My review began only with concerns on unreasonable delivery fees, but my concerns obviously have grown to general customer service and judgement from the owner.

Suntree Florist & Gift

Suntree Florist & Gift

(82 reviews)

$$

This is the best Florist I have used in Florida. I am in California and my family is in Florida. I…read morehad to do a lot of research to find a business that would provide me with custom arrangements for a fair price and deliver on time. I have used Suntree several times and have been so impressed with their customer service, quality of flowers and fair pricing. I love my family and want to send them only the best! I highly recommend Suntree and am grateful for their business. A special acknowledgment to Sara and Richard, thank you for all the amazing floral arrangements.

BEWARE: Scam artist! Common trend in reviews…read more Promised a white bouquet with a splash of blue and photos before delivery. Delivered a plain white bouquet and no photos. When I contacted them about the delivery, the communication was extremely unprofessional. Follow-up response: they were "too busy" to do what they agreed to. After I mentioned leaving a review, Richard deflected responsibility and shifted the blame to the designer, Uri, instead of addressing the issue. Honesty and professionalism upfront would have been appreciated more than a surprise bouquet I didn't order. Screenshot of the conversation for proof ***UPDATE: called today in the morning (Wednesday 2/12) to speak with the Owner, in regards to the compensation the owner offered ($200 bouquet) beneath the review I made. RICHARD answered the phone and then proceeded to identify himself as the owner. He, yet again, remains unprofessional. He accused me of JUST wanting a free bouquet, he laughed, and lost his composure...stating that, if I wanted the free bouquet that I needed to take the post down and proceeded to hang up on me. I calmly returned the call. When he answered I simply stated that I would be updating my review to reflect the outcome and I hung up. He must have been fuming, because he called me AGAIN about 30 minutes later. He started the call straight into a rant. No introduction, not even verifying if he was speaking to the correct person. Needless to say, I left him talking to himself because he was condescending, and dismissive. Pictures: text conversation, what i ordered vs what was delivered, & other similar reviews.

Carousel Florist - florists - Updated May 2026

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