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Brevard Florist

5.0 (1 review)

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4 years ago

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Brevard Florist & Boutique

Brevard Florist & Boutique

(19 reviews)

$$

Hugo helped me get a Peace plant to my Aunt for Valentine's Day…read more I'm in California and after reading the glowing reviews on Yelp, I made me purchase from Brevard Florist. They'll deliver on Monday, the day before Valentine's! PERFECT!! Thanks Hugo!

I was excited to order from here for the first time, but the $14 delivery fee (before tip) for a…read moreone-mile trip was an immediate dealbreaker. Charging that much for what is literally a 3-minute drive and blaming gas prices feels unreasonable and disingenuous. If the delivery pricing is this excessive, it makes me question the overall value and pricing of the bouquets as well. Unfortunately, I'll be establishing a relationship with a more reasonable florist. UPDATE in response to owner's reply: Thank you for the response. It actually confirmed every concern I had. A potential customer sharing honest feedback about pricing is not a personal attack. It's market feedback. The fact that you opened with sarcasm ('Very nice of you!') rather than genuine engagement says more about your customer service than a one-star review ever could. A few points worth addressing: - You explained that the flat rate is 'justifiable' due to gas and insurance. I live one mile away. A 3-minute round trip for $14 works out to roughly $280/hour in delivery overhead. If gas prices have risen enough to justify that, we are apparently in an end of the world crisis that I was not aware of. Last I checked gas was $3.75/gallon. I understand costs exist; I questioned whether this structure is reasonable. Those are different things. The current zip code model disproportionately favors customers further away from you, and brings unreasonable costs to your closest neighbors. - You suggested I simply pick up in-store. I wanted a delivery service. A business that responds to delivery pricing concerns with 'just come get it yourself' has missed the point entirely. - You mentioned this affects livelihoods which is precisely why customer feedback about pricing exists. If a potential customer can't get through the checkout process, that is livelihood-relevant information. A business open to that feedback might have earned a customer. This response ensured you won't. - You closed with 'We'll be praying for you.' To a stranger who flagged a pricing concern. I'll let that speak for itself. - I wish your staff well, but a business that responds to unconverted customers with condescension and prayer has bigger challenges than my review. I hope future customers find this thread useful before deciding where to spend their money. My review began only with concerns on unreasonable delivery fees, but my concerns obviously have grown to general customer service and judgement from the owner.

Brevard Florist - florists - Updated May 2026

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