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Eaton Exterior Restoration

5.0 (1 review)
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Services - Eaton Exterior Restoration

Damage restoration

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4 months ago

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The Helping Company

The Helping Company

(2 reviews)

We had hail damage from a storm and contacted a few roofing companies that neighbors recommended…read more(development of 200 plus homes, many of whom were in same predicament). I was unsure about color to choose and owner sent locations for me to see as well as dropping off samples. That was helpful. Once insurance approved, work was scheduled and completed as stated. There was a site manager there with team who provided good communication throughout work day. I was most impressed by the clean up. They make sure to walk with magnets around property and road to gather nails. They checked in with neighbors on both sides to alert them and made sure their areas were free from falling debris. I had NO flower, shrub, tree or yard damage after they finished - and I have a 3 story back yard.

I don't know if it's possible to accurately capture how horrible my experience with this company…read morewas in such a small character limit. I signed a contract in March for a roof replacement on my lower roof & repair on my upper roof. I paid in full, then had to beg for seven months to get them to come work. They only came after I filed a BBB complaint. They did half the work (my upper roof is still leaking) They were supposed to return last Friday but no showed the appointment. Throughout this whole ordeal the owner has lied to me, called me names, cursed me out, and made fun of me. Two weeks ago he tried to gaslight me by saying "your roof isn't leaking" as if I don't live here and see the water dripping into a bucket. He has tried every way he can to some how make this my fault and blame me which makes no sense, I paid upfront- I held up my part of the deal. Every other employee was friendly, knowledgeable, and professional, but the owner is running this disaster of a company straight into the ground. Most of their reviews are from employees. Don't waste a single moment of your consciousness on considering this company for anything, you will never get it. I currently have a BBB complaint submitted to try and recoup some of the money I paid. (I had a relative who worked here which is why I chose them, he no longer works there. I only add this because I imagine the owner would try and claim I gave a bad review due to that but I think the timeline and actions of the owner accurately show that is not the case.)

Eaton Exterior Restoration - roofing - Updated May 2026

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