My sister and I decided to check out Eataly, since it's been extremely popular and constantly packed. When we arrived, we put our name in and requested outdoor seating. We were told we'd receive a text once our table was ready. After receiving the text, we went to the counter as instructed, but ended up waiting there for over 10 minutes without being acknowledged. When someone finally assisted us, we were brought to our table--only to wait another 10 minutes before a server came over. What made this frustrating was that several servers were nearby, seemingly in a meeting, yet no one communicated with us. Even a simple "we'll be right with you" would have made a big difference. Once we were finally able to order, the food itself was good. Food We started with Cotto Toscano and Focaccia Bianca with extra virgin olive oil. The prosciutto and bread were very good--fresh, flavorful, and enjoyable. For my main dish, I ordered the Spaghetti al Pesto, Gamberi e Lime (squid ink spaghetti with basil pesto and shrimp). It was well-cooked, flavorful, and definitely a highlight of the meal. Overall Thoughts The food delivered, but the service and wait time took away from the overall experience. Given how busy and hyped Eataly is, better communication and attentiveness are needed to make the experience feel worth the wait. Rating: 6/10 Good food, but service improvements would go a long way. read more

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1/1/26- A welcome addition to CitiPlace Downtown West Palm Beach! Transformed the Historic Himmel Theater into a step into Italy!! A family friendly experience! Offering Imported Italian Specialties! A full service Restaurant, bar, a cafe with amazing Italian Pastries, a pizzeria and so much more! Wines, cheese, freshly made pasta and a full bar! It's smaller than other EATALY locations. This is the second EATALY in Florida. Aventura Mall has the other location. Come see for yourself! I highly recommend buying their Focaccia! It's the best I've ever had! read more

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I ordered the mushroom pasta that had clam in and there was some fine sand in the dish. Told the waiter and he talked to the chef they said no. He old me it was hazelnut ( I know what sand is and hazelnut) The manager stopped by and asked what was the issue told him there was sand in it and he told me check. After we received the full bill he came back and took my sandy mushroom dish off . The waiter was very good and went out of his way to help. read more

Came during the grand opening. It was packed of course. I had never been to one before and wanted to see what the hype was. It was definitely an interesting night. There was a lot of people. The samples they were giving, people were just grabbing stuff. It was a madhouse. Which is expected for a grand opening and free food. I did go back and few days later just to look around and saw the prices and was shocked at some of the pizza slice prices at $13 up to i think $18 for not even a decent size slice. Its a cool concept and has specialty store with Italian products. You do have to pay to park in Cityplace hibiscus garage. First hour is free before 5pm M-F. Flat rate parking after 5 and weekends. read more

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Here's an honest review by people who go to Italy for extended periods of time,experience different cuisines from all over the country and hoped Eataly could replicate an authentic Italian meal...didn't happen. EATALY has lost its authencity and presents as an upscale, commercialized. and overpriced restaurant. The service was inconsistent and we had to ask for everything,including a serving spoon for our shared salad, pepper,grated cheese,etc etc. The $18 expresso martinis were half the size of a regular martini you might get in any upscale restaurant. The macaroni we had was overcooked and drowned in heavy pea sauce...what a shame since we counted on good daily made pasta...They don't drown their pastas in sauce in Italy. Pasta is delicately coated.... Be smart and don't get caught up in the hype. Unfortunately, we did and won't return. read more

Eataly - Macaroni drowned in pea sauce - Italian Near Me - West Palm Beach, Florida

Popped in for an afternoon pick me up! Got me a Chai Latte and a pistachio croissant. The Chai has a stronger hint of Cardamon and spices than most places. A small cup for $8 though! The Pistachio Croissant was not too sweet or over powering which was good. My daughter also enjoyed some mini tarts. The fruit, lemon merengue, chocolate mousse. All delicious. read more

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What a disappointment. As this was their 1st day hopefully they can work out the bugs. For starters, service was slow. Even after getting a manager, it still was slow. We started with the focaccia. It was bland. The olive oil had hardly any taste. We then got the homemade pasta Bolognese. While the pasta itself was good, the sauce had again hardly any taste. My wife who is a good cook makes a very good bolognaise and it was quite a bit better than what we had today at Eataly. I expected better. Our salad which should have come prior to our bolognese was good and had a good taste. Note, we had to ask 3 other people about our salad as we had not gotten it. The staff seemed very disorganized. We also waited about 15 minutes to get our check after asking for it. After receiving it, I asked for the manager and complained to her. She then comped us for the bolognese. Since it was their 1st day we will give them the benefit of the doubt. Again, hopefully they will work out the bugs. read more

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Unfortunately the food was a huge disappointment. Four of us ordered different entrees and none were that good., especially for the price. I would not recommend dining here, maybe just grab something from the market but definitely don't waste your time and money at the restaurant. read more

Beautiful new market in the heart of City Place. It is an Italian food hall with homemade pastas, cheeses, gelato, wine, chocolates, baked goods, produce & nicely packaged goods that would make wonderful hostess gifts for the holidays. There are tables for those that are picking up food to eat here & items packed to takeout. Prices are high, items imported & quality exceptional. read more

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I'm so excited that one of my favorite buildings in West Palm Beach is getting new life as Eataly West Palm Beach. The newest location for Eataly is opening in the historic church that became the Harriet Himmel Gilman Theater. The building was constructed in 1926 as a Methodist church. During the Hurricane of 1928, the church basement was used to shelter people. By the 1980's, downtown West Palm Beach was rundown and associated with poverty and drug use. In 1996 in an effort to make the area more business and tourist friendly, the 55 acres surrounding the theater was demolished. Mayor Nancy Graham offered developers the opportunity to redesign the square as long as they preserved this building. The church underwent a six million dollar restoration by REG Architects turning into a multipurpose performance hall with shops on the first floor. It anchored City Place which is now called The Square. The 850-seat, 11,000-square-foot theater opened in 2000 and it was used for arts performances, receptions, community meetings and other events. The theater was named in honor of patron of the arts, Harriet Himmel who donated three million dollars in exchange for naming rights. The Harriet Himmel Theater in City Pace has been remodeled to accommodate the new Eataly which has opened in partnership with Related Ross. The grand opening is today, December 5th and the ribbon cutting is this weekend. This is the 19th location of Eataly and the second in South Florida. The first opened in Aventura. During opening night they were only serving pizza, gelato, and drinks. Starting tomorrow Eataly will be fully open. I love how Eataly is a place where you can eat, shop, and learn. You can dine in but you can also shop the market to pick up ingredients so you can cook at home. They also hold tastings and events. This is a wonderful addition to West Palm Beach for foodies and fans of authentic Italian cuisine and the old theater looks gorgeous. read more

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The service was awful. There were plenty of people working but there was just too much confusion among them. It got to the point that we just asked anybody walking by for a plate, the bread we ordered, the extra soda we ordered and on and on. The food was fine. The salad excellent. Their business needs to rely on tourists who want the hype without the substance. read more

I rate things on value. The food quality was not a good value. The service was disorganized. The atmosphere was great. The location was great. read more

I've been to many Eataly locations and they have all been relatively good. Unfortunately, the west Palm location does not live up to the Eataly reputation. The service is terrible and the food arrived cold and unappealing. The manager was unapologetic and should not be working in a customer service facing role. There are far better choices in within just a few blocks like Adrienne's or even hot pie. I would not recommend this restaurant. read more

Extremely disappointed by this $13 Caprese sandwich from Eataly. Calling this food feels generous. It was haphazardly thrown together and honestly a complete joke. Zero flavor, zero salt, zero seasoning. The focaccia was soggy and sad, and the filling was laughable. Barely there, poorly assembled, and utterly careless. For a place that charges premium prices and trades on its reputation, this is embarrassing. Don't eat here until they get it together. read more

Eataly - Caprese Sandwich - Italian Near Me - West Palm Beach, Florida

Bad attitude, not customer service oriented. Wife bought some of their sauce looking forward to using it. Opened the jar and it had mold in it! Needless to say it slowed dinner plans down a bit. Frustrating! Took the jar back yesterday and the attitude was "oh well!" Not even a sorry, nothing! Was going to make some other purchases while there but not with that attitude. Not that it will matter to them but we will no longer go there. Colombino's will keep our business. They are nice and care about their customers. read more

Food and SERVICE was mediocre at best. There is no coordination between the staff, which probably explain explains why our pastas look like they had been under the heat lamp for 15 minutes. Our server was super friendly., however, the overall team lacked. Table of three we had Caesar salad salads after the starters.. we had to flag down a server to get cheese, added to our salads and we had to do the same thing for our pasta. I appreciated the fresh pasta, however the overall presentation, SERVICE and atmosphere was mediocre for spending over $100 per person without drinks. There are so many other better places to go in the city that have better quality food and service. read more

They don't have a varied menu and don't like to make food accommodations. I don't eat flour and i eat vegetables at lunch and dinner. They didn't have anything to accommodate me. read more

I had heard so much about Eataly in New York so I was extremely excited to see for myself what it's all about. It is a beautiful store with many, many different areas! I enjoyed browsing through the areas of shopping for Italian delectables, spices, authentic foods, etc. We tried to eat at the pizza area but the wait was 90 minutes so then we got on the pizza line for slices. That line wasn't terribly long but oh so slow moving! We moved at a snail's pace and finally decided to move on. We then ate in the pasta area because we were able to get a table. Unfortunately, they won't let you order pizza at those tables. We finally decided to order some salad and bolognese to share. We were starved. The staff were friendly but slow - - it's a new place so we expected some glitches but just wait! We asked for bread - there is no free bread basket. We ordered the focaccia bread - 4 small pieces arrived after we asked several wait staff to get it. It was a great texture but very bland. Using the oil helped. Next we got the bolognese. Very bland. absolutely no seasoning was noted. To be honest, it was more of an institution-type flavor. We were disappointed. Next we had to call another wait staff over - - -our salad never arrived. She promised to check on that. Then after much time had passed, we called another person - - same thing. Finally we asked for a manager and she brought our salad. All in all, I don't know if I'll go back. My friend said that she would give it one more chance - - - she LOVED the cannoli :) read more

Hands down best italian bread in all of Florida... passed through from airport heading nkrth.. worth the trip...

The vibe inside was inspiring. The grocery area, the imported candy, the Mozzerella Lab, the cheeses. I wanted to buy everything. The pasta selection was enormous!. We were seated near the back doors, the area was quiet, our waiter was attentive and made excellent food suggestions. Service was impressive and fast. The entire restaurant was sparklingly immaculate. Our appetizer plates were gorgeous a blue and white Chinoiserie theme made in England our dinner plates were a crisp white. The food was elegantly plated, I enjoyed a squid pasta in a green shrimp sauce - it was marvelous. I can't wait to get back there again. read more

First of all the atmosphere was just pulsing. My husband and I went to this establishment on Christmas day! We couldn't believe that they were open and not only where they open they were packed ! And they have so much to choose from cheese bars, dessert bars, l they have a hole huge space where you can buy imported goods from Italy yes everything's a little pricey, but it is worth it! I am extremely funny with my food. I will always find something wrong with something. I found nothing wrong. Everything was perfect. I ordered a pane of rustica. Which was crusty and chewy serves with a delicious extra-virgin olive oil then we ordered patata Frittata which came with a sauce. That's just so delicious. I don't even know what kind of sauce it was! My husband ordered which cheese pizza and I ordered the spaghetti with Pomodoro and Burrata It was absolutely outstanding. My husband said his pizza was absolutely delicious and very savory after which we shared a tiramisu that was so delicious. It's it was like one of those molten lava cakes what I understand the recipe is a family mess recipe of the owners family members.. oh I forgot to mention I had a espresso martini, and my husband had a Negroni. Let me tell you something. I hate Negroni's but I had a sip of this one and it was delicious.! read more