In May 2005 i was booked to go from Stansted to Nice i was going to the Cannes Film Festival the outward journey was fine with no problems however the return journey was a completely different matter the flight was on time and the boarding was normal i sat in an aisle seat walking down on the left i do prefer a window seat but i could not see any all was normal and the plane took off so i am sitting there beginning to dose off (the flight departure time was 21.30) all of a sudden i am hit in the shoulder (aisle side) i was startled i looked around and it was a steward i thought that i must had been over hanging my seat but even at that i could had been advised i just left it at that and made sure that i was within the seat area. After a while another steward comes along and does the same thing and not a word i immediately said you have hit me twice and not a word of reply just walked to the back of the plane. Time goes by yet again the same thing happens i say yet again you have hit me and no reply so i get up from my seat follow him to the back of the plane and said you have hit me and i am not going to tell you again his reply was your shouting at me that was rubbish my wording was at general conversation level then a stewardess arrives and asks what's going on with that the half trained jumped up idiot that thinks he's achieved big time pushing a cart around on a flying circus (the one that hit me) replies he has shouted at me i replied no and said that he has hit me in my seat three times and i have come here to tell him not to do it again and added that i would not tell him again with that some toe rag really that appeared to be a passenger said yes he was shouting and we all herd him this was absolute rubbish. So i return to my seat after a while another stewardess come over to me very politely may i add and asks are you the one that complained my answer was yes and then she said could i have a word with you over there please by now i am thinking someone cares i go with her and i begin to explain what had happened to my astonishment i am interrupted by this ugly nasty woman with how dare you talk to my staff like that i tried to explain my predicament but it was absolutely of no concern to her what so ever i returned to my seat and so that other passengers could hear i said that is all they can do within a couple of minutes i was hit from behind by yet another one of their mob a woman again and it looked like the airline was losing money because of her excess weight well i just sat there with my arms holding my shoulders. What happed to me was such a serious breach of conduct that i contacted IATA and did not have any reply what so ever they were contacted by email and by fax. The reason i booked with Easyjet was that i had flown with Ryanair on different occasions with no problems except one delay and i don't think twice should i won't to book with them. I should have demanded names and contacted my solicitor it looks like i just let them get away with it one must remember with cheap prices there is the possibility that you are liable to get the worlds riff raff around you and at the most important time that you don't wont them at 30,000 feet and as for the staff what kind of a company would employ these stupid idiots these clowns when one sees the TV episodes of Airport the capers you see are the parts that can be shown. TRY NOT TO GIVE THEM THE TIME OF DAY read more

Easyjet is a fraudulent and unreliable airline. They promised to respond to my complaint within 28 days and of course never sent any further response. When I made my flight booking for Transavia and Easyjet flights through Kiwi.com, there was only one baggage purchase option at all, available only for 15 kg, which I purchased. There was no other purchase option on the website or at any time after. When I arrived at the airport, Easyjet charged me 90 Swiss Francs for my bag because it was 5kg beyond the limit (had I been informed of any issue in advance or that there was no way to pay the normal difference in fee, I would simply have brought a carry on bag, which easily would have fit 5kg). The employee at Easyjet check in, Ehsan, and his manager, Suzanna, refused to wave or reduce the fee. But Ehsan directly and unequivocally admitted that Easyjet knew there were serious ongoing problem with the Kiwi website and that many customers had complained, but "not enough" for Easyjet to bother to do anything about it. (He laughed and said maybe if enough people took legal action something might change). He admitted explicitly there was no other way to purchase the larger baggage option on the Kiwi website, and that Kiwi did not offer the larger bag option at all (you would have to know you need to download a completely separate Easyjet app, and then use the app, which is not an option ever disclosed). Easyjet fully knew of this fraud and did absolutely nothing to address it, which means it is completely complicit. Ehsan also said I could have bought two separate bags at 15kg, which is absurd, as there is no way to know that Easyjet would allow you to combine them for single bag, and also would have been much more expensive than the larger bag option which was never made available. (I had the same issue with Transavia, but their employee was actually honest enough to acknowledge that Kiwi had created this known problem and not recharge me for the bag). This is the legal definition of fraud--it means Easyjet is allowing and likely encouraging Kiwi to sell its tickets in a fraudulent manner so it can charge passengers exorbitant, extortionate amounts at check in. Easyjet has not responded at all. Kiwi and Easyjet have thousands of complaints against them that all demonstrate how deliberately deceptive their entire business models and operations are. Never fly on this airline. read more

Easyjet, vous connaissez? C'est une des fameuses compagnies low cost opérant en Europe. Le vrai point fort, si vous vous y prenez à l'avance, vous pouvez dégoter des tarifs imbattables pour partir en week-end en France ou à l'étranger. Certains billets à 30 EUR pour l'Espagne, l'Angleterre ou l'Allemagne valent vraiment le coup Oui mais voilà, si vous vous y prenez au dernier moment, les prix sont beaucoup plus chers et le service, lui est clairement catastrophique quelque soit le prix de votre vol! Bien sûr, comme dans tous les low costs, le service à bord est payant: ne comptez même pas sur un verre d'eau. Bien sûr, comme c'est une compagnie à bas prix, la ponctualité est loin d'être suisse: comptez un retard au moins une fois sur deux..et encore j'essaie d'être objectif.. Évidemment, puisqu'Easyjet écrase les prix, l'information passager et le service après-vente sont réduits à leur plus simple expression: le néant. Un exemple: imaginez vous atterrir en fin de soirée à Roissy avec votre gentille voiture qui vous attend au parking..mais comme c'est dommage on vous annonce en plein vol..que pour des sombres raisons de couvre feu, nous atterrirons finalement à Orly..avec du retard cela va sans dire.. Alors comment faire pour les conducteurs ou les simples touristes quelque peu désorientés? Le meilleur moyen: fermer le bureau d'information easyjet pour surtout ne pas affronter la colère des passagers..Le retard étant une valeur sûre d'Easyjet, les bus de liaison affrétés par la compagnie sont eux aussi arrivés avec une heure de retard.. Conclusion: partez avec easyjet en vacances si vous n'êtes pas pressés..ne comptez par contre pas dessus pour la fiabilité du service et des horaires. A bon entendeur. read more

My Experience with EasyJet Terminal B at Schoenefeld Airport: This is by far the worst german Airport I ever had to travel through. And actually the probably worst one over all. There is not enough waiting room to wait for the checking to open. The queue for security is not sufficient. The actual terminals are announced only when boarding begins. There is not enough waiting room to wait for boarding to begin. Boarding is actually a two stage process, where you might guess it there is not enough queue room, and not enough waiting room while you wait to walk to your plane. The airport completely lacks any useful concept of how to handle a significant amount of people. I'm not talking of a minor capacity issue during peak times. I'm talking about 20 seats for 200 people who have to wait hours! In addition to these fundamental issues, the airport is dirty everywhere. It's ugly. The food options (at least outside of security) are terrible. Yet you have to walk though (not besides) stupid duty-free shops. At least the staff wasn't unfriendly, but not especially helpful or friendly either. BTW: They told me to be there 2:30 hrs before take-off, the checking actually only opens 2:00 hours before. read more

Como assim eu ainda não tinha feito uma resenha da easyJet? Tenho bastante experiência em voar com eles. Eles têm uma vantagem interessantíssima em relação aos concorrentes: a mala de mão não tem limite de peso (outras cias limitam o peso em 10kg e, caso o passageiro ultrapasse esse limite, cobram valores muitas vezes indecentes!). Apesar dessa vantagem, a easyJet tem uma desvantagem péssima: é muito atrasilda. Faz tempo que não pego um vôo deles que cumpra o horário. Principalmente à noite. Para quem depende de transporte público para chegar em casa, pode ser um enorme transtorno. Tente evitar pegar vôos easyJet que cheguem ao destino depois das 22h. Fora isso, é uma boa opção para quem busca vôos baratos para vários destinos na Europa Continental. Em um contato com o atendimento ao cliente da empresa via Twitter, a atendente não entendeu minha ironia (embora eu tenho usado as hashtags NOT e FAIL) e ainda disse estar feliz por eu ter gostado da experiência de voar com a empresa. Tive de tuitar novamente 'explicando a piada'. Cada uma! read more

This airline does not deserve even one star but that is the worst this site will give. Do not fly this airline!!!! If you are leaving from Luton in the morning, say 7 am, you must be there at 4 am at the latest so you can be first in line for bag drop. Otherwise you risk missing your flight as Easyjet's staff cannot handle the crowd. It is either because of lack of skill or lack of will (or both!). There is no customer service, no management and the staff seems to be taught just to point to each other. It was interesting to see how the staff handled a bunch of orthodox jewish clergy who had missed their flight to Tel Aviv. Neither side would give an inch in their argument and for all I know they are still there. I repeat: DO NOT USE THIS ALINE!!!. read more

Worst airline i ever travell. Worst costumer service. They play around with you and lie you all the time. i have a flight from Paris to Nice on the 17 of July 2017. They cancelled our flight. after doing 3 hours line in customer service, Employs very rude with attitude told us they cant do nothing only next day at night the can send us in another flight. We have to buy a ticket in another airline( we need to be in Nice that day). i may the claim on line they said i will have my money back in 14 days. its been more than 2 months. i haven't receive my money yet. Call every day, no answer, send more than 30 e mail no answer. completely scams. DO NOT TRAVEL IN THIS AIRLINE. WORST EXPERIENCE I EVER HAD IN MY LIFE read more

These airlines is run by highway robbers. Do not even think of using them. I paid for three passengers, seat upgrades and hold bags. I arrived at the airport., not only did they disallow the third bag, they also charged Euro 98 for the third bag which was far more than any of the fully paid tickets. This was on a flight from Amsterdam to Basel in May 2013. Of course the service was horrible and even in the upgraded seats the space was only adequate for children of the age below 12. All attempts to obtain a refund were in vain. Never have I done business with a vendor like this and never shall I do business with this particular vendor. read more

SCAM,DISCRIMINATORY,PREJUDICIAL RUDE STAFF!!! Humiliation attitude of the EASYJET crew. Look carefully before you make booking with them because they are not cheap low cost aircraft, it was costing us a lot because they remove us to fly due to reduced mobility and they did not even reimburse us so in the end was costing us 5000 euros.You don t need to look longer in their booking website to find out the SCAM!!!... we point you to look carefully at this comments from another passengers before you decide to book a fly with easyjet.http://www.complaintsboard.com/?search=easyjet and http://www.customerservicescoreboard.com/EasyJet read more

Nothing like a late flight into Basel-Mulhouse to push my feelings about EvilJet from two starts to one. (No public transport, so had to take a vulture like taxi. No other options.) That's in addition to poorly managed queues that are on the verge of turning violent. These lines are where your sweet, sweet grandmother turns into elbow swinging zombie warrior bent on post-apocalyptical survival. Never. Again. Ever. read more

I had a flight booked from Milan to Paris that Easyjet cancelled. They instructed me to rebook on another carrier and they would reimburse me for the costs. I have been calling them and emailing them for 5 months and they have done nothing to reimburse me or even refund my money for the cancelled ticket. They do not return phone calls or follow through with what they say they will do. read more

I have just concluded 1 hour of the most difficult customer service interaction of recent memory. In total I have been robbed of roughly $250 in fees and still will be flying out of the wrong airport. For the love of all things good and true on this Earth, DO NOT DEAL WITH AIRLINE!!! P.s. This does not include the fees from my cell carrier for making an hour international calls read more

Really dumb That a british Airline company has no one on the Crew that speaks english or portuguese on a flight to Lisbon, steward randomly had an outburst(in french which i dont speak) because i got up ahead of time really rude and uneceptable o mean if They cant speak with the passangers(mostly portuguese on this flight) how can they uphold order on the plane.Dont recommend read more

You pay cheap you get cheap. Lost my luggage 3 days. Had to buy new cloths on holiday, accessories and other stuff and the only contributed 50 euros!!! What a joke! Half the holiday was spent just wondering if I would find my luggage. Will never use again and tell everyone I know who ask me never to use them again. read more

Easyjet does NOT allow ContraBass players to bring their instruments with them as checked baggage or otherwise, preventing them from performing their job. No other airline disallows bass players to bring their instruments. DO NOT FLY EASYJET. EVER! read more

Their app would not let me add a second hold bag so i went to ask at the counter for bag drop off and they said i was too late to add any bags and they made us miss our flight. We had to rebook with another airline for $750. read more

Maybe my least favorite airline... ever! Avoid at all cost. Why is there no stars option for this airline? Nickel and dime you for everything. Terrible terrible terrible terrible airline read more

Wir flogen am 6. Mai 2012 von Berlin nach Mallorca (EZY4503). Der Purser war der Hammer!!!! Wie ist es zu schaffen, seine Kontaktdaten zu erfahren? Danke an alle für einen Tipp.!!! read more

would desperately like to speak to a UK based customer service office but cannot get a number, if anyone can help please respond