I purchased the groupon Feb 2, 2015, called right away and no availability, I needed a Saturday apt due to my work hours. I was informed they did not have their April schedule yet and would be called as soon as they made it. No one contacted me, it was the end of March now and I called them, I was told they were booked all of April, I had to inform the girl I was promised a call with an April appointment back on Feb 2, she fit me in on April 25th. I received a voice mail at 930 am the day of my appointment with an apology that they were not informed of my appointment and asked me to call them to let them know if I was planning to come. Of course I was! I was in the shower and excited about my "pamper me pedicure" for my son and future dtr in laws wedding shower the following Saturday. I called them back and no answer, i got a voice mail so I left the voice mail saying yes I was coming. I arrived for my appointment greeted by an empty office, empty chairs, and no warm smile or welcome. I signed in and waited a few minutes thinking maybe they were with another customer. After a few minutes I opened the door that leads to patient exam rooms and hollered "Hello, hello, hello is anyone here?" I heard women talking, I thought maybe they ran over in time limit with a customer so I waited another 15 minutes, during that time I tried to call them twice. I left voice mail. Then........I left. Very disappointment as I got dressed up, curled my hair for my very very rare pamper me moment. I drove home knowing there is no opportunity for me to have nice feeling feet after a long time of no pedicure (almost a year) due to finances and several hand surgeries. I am gone 12 hours a day M - F for work and only spoil me moments are far and few between. This was much more important than a pamper me moment, my son and future dtr in laws wedding shower is a week away and I will have no pretty toes for that special day. I'll now wear shoes that cover my feet. I was disappointed by the lack of professionalism in leaving a medical front office vacant that long, anyone could have stolen patient records or information or anything for that matter. I would not want my patient information in that office. Sadly they really dropped the ball. I reflected on what a great marketing idea the Physicians had in opening a foot spa and how awesome the idea was to care for people's feet in this way. Bringing foot care/health care in to the public this one was an excellent idea. There is a lack of professionalism, lack of exceptional customer service, lack of respect for a persons time and hopefully my experience will assist them in cleaning/polishing these area's up.
I would not recommend this place. Lack of availability and long wait times for appointments, lack of follow up, I had to call them when they failed to call me, lack of professionalism leaving a front office vacant for 20 minutes unattended places medical information at risk. Disrespected my time. read more