I was a piano student at Eastside Music School for nearly 9 months. I joined the music school to find mentors to hold me accountable and keep me disciplined in my craft. I have never joined a music school before. My teacher at the music school was an incredible mentor. The music school is in the process of soundproofing some of their rooms, and the instructors schedule students back-to-back (which I'm aware is common). I voiced some frustrations when hearing a vocalist overpower the sound in my lesson. I expressed that it was difficult to focus as both me and my instructor were frustrated. I voiced frustrations about losing minutes when students are scheduled back-to-back.
I have had minimal encounters with the owner, Alex, but my first impression of him was disappointing as he announced names at the recitals and completely butchered my name, calling me someone else. He responded to my email explaining that there will always be sounds in each room, which I can understand, and offered to speak with the instructor. In return, I asked him to allow for the person before me to have more time to transition out (built into her own lesson). She is new and her parents wanted a summary of the lesson at the end of each lesson. This somehow translated to him that I wanted him to change his entire business model and allow five minute breaks after each student. His solution was to cut my lesson time instead, which when asking for support on how to maximize my own time, felt like a slap in the face. When he asked me if that worked for me, I said no. His response was this:
"Ok well. I'm not going to change my business model for you. I offered a compromise and you declined. At this point I think it's best to discontinue your lessons at Eastside Music School. I haven't charged you for May tuition. I won't charge you for yesterday to make up for all the time you didn't receive that you paid for. And I'll take you off the calendar moving forward.
Best of luck to you."
I immediately went to the music school to speak with him and his response was explaining that he had 300 students and 25 teachers and will not make any accommodations for me. His also stated that my instructor will be gone for two months anyway. As a person in a leadership role, mentoring students to be the best they can be, teaching others the importance of feedback, accountability, and compassion, I am so disappointed with my experience at Eastside Music. In his second response, he dismissed me, minimized my experience, and told me I'm the type of person who would be benefit from private lessons.
Despite the mission statement "Find Your Voice," If you chose this school, do not voice any concerns or feedback to the owner unless you have a back up plan for lessons. Talk to the instructor directly. When I approached this, my intent was to feel heard and resolve a conflict that many students are experiencing, which at the time seemed like a simple fix. He took the opportunity to be a leader and mentor of one student that is enrolled at his school to learn and grow...1 of 300 he made clear.. to prioritize his own arrogance and disregard for students he does not know personally.
Updating: adding screenshots. The first solution was talking to the instructor (which seemed like a solution I didn't even have the chance to accept since he was so quick to kick me out of the school), the second solution was reducing my time to accommodate the other students, and the third solution was terminating me from the music school. read more