I have been going to this location since about 2011. Initially, I had a John Deere lawn tractor that I have always had serviced here. All has honestly been pretty good. I even bit the bullet and purchased a replacement mower in 2016 from this store. I paid about $5,000 for it. Long story short, I brought it in for service two days ago and the girl at the desk told me 1 1/2 weeks for service (Oil, blade sharpen, filter). I told them I have family coming and needed to cut lawn sooner so I won't leave it. The manager came out and stopped the girl and asked if I purchased the machine from them (yes). he then said, "oh, you have to check that." He turned to me and told me two days. I said "great." I left the machine and two days later I called them to pick it up. The girl now informs me that they needed to order some parts. I asked what parts because I was never informed of this. It's now two days later and I need my machine. I asked her what now and she said I have to wait. I told her, forget it, I will just come pick it up. I get there and the mechanic from the back comes out and tries to explain to me what the girl had already explained and I said thats fine, I wish you guys would have done a better job communicating as I made my requirements clear and the day I was there, the expectations they set were also clear. He tried to go on and blame it on the manager for setting those expectations and that they were busy. I get it, then don't set those expectations. I told him I will just pay for what was done, take my machine, and leave my review of this experience. The mechanic then threw my paperwork on the counter and said, "oh, you are gonna leave a bad review? Well you can just come back tomorrow and get your machine then." I asked him if he was serious and if he was going to stick with that, he said yes. So I told them I would call the Sheriffs Dept. to help me retrieve my machine. He said "that's fine." So I called, they came, I paid my bill (which was fairly priced) and they ended up giving me my machine back. What a poor experience. This place was a good neighborhood place and the folks that worked there were great. Not sure what happened. The manager is actually the guy who sold me my machine and is a very nice guy. I would recommend the mechanic stick to fixing and let someone else handle the customer service. Just lost a customer who spent thousands at your location. read more