Honestly, I did not want to do this. But this has to be done. Its a 2 stars for me because of the following.
Pros:
good atmosphere - Its a chill place to relax with your friends and or be by your lonesome.
Price - Arguably, Eastside has the best deals in Washington State when it comes to hookah (via combo deal) paying 25$ for hookah, 1 drink, and refill (different flavor hookah).
Availability - Eastside is the only hookah bar open during COVID-19. Which is awesome.
Smoking options - I dont have anything bad to say about the hookah itself. You can also bring your own fruit and flavors and they will hook it up to use as a bowl. That is fantastic!
Coal/refill service - Coal and refill service is decent. If you need coals or a refill, you can just ask them and they will hook it up for you.
CONS:
Points/Reward system - The points and reward system is very inconsistant. Usually I go to this place I would type in my number and buy a combo in which usually get 25 points for. However, somedays I dont recieve any points. I ask the owner and employees many of times if they can recoop my points and I receive mixed responses. For instance, i asked an employee if i can recoop my points from the last few times i didnt get them. The employee would only give me 8 points per session? How would i only get 8 points per session if i paid for a combo every time? Funny thing was, after gave me 8 points per session, 25 points automatically were given by the machine after payment. (About time machine.) Another time I ask another employee to recoop my points, the employee said that he does not know how to add or subtract points and I get referred to the owner. How do you not know how to add and or subtract points when you work here? I tell the owner whats going on, he said he would recoop me on points, he did not do it. I have been to most hookah bar spots here in washington state and never had problems with the points and reward system until now. I spent my hard earned dollars here and points need to be given. Therefore, There needs to be a set point system and or points need to be added on at the point of sale.
Customer service - few days ago, I had some issues with recoopment of points and a vape tank being broken of mine. Last friday, I was smoking on the hookah as usual. One of the employees was cleaning up the area. What he did was move the table where I had my vape and the vape fell with the tank glass breaking. The employee told me that he can replace my tank. He gave me his phone and i pretty much typed in what kind of tank it was. (Falcon King Tank which was 30-40$) I didnt get a response from the employee. I come the next day, i spoke with the owner about recooping me for my vape tank. He states " I dont know about that.. but i can find a vape shop to replace it." So I said ok. We exchanged info, i texted and called him. No reply about the tank. I take people on their word, I expect people to keep their word. Period.
Cleaning - During COVID times, this needs to be #1 top priority!! There have been too many times when I come to this place when they are just opening and I see the trash cans in the establishment full. And sometimes there are empty water bottles on the restrooms floor. This tells me that cleaning is not regular there.
This needs to be #1 top priority!
Overall, customer service is a must! I come and pay my hard earned dollars for your service and should be recipricated accordingly. There should be no beating around the bush when it comes to points and or recoopment. If there is a problem, it should be fixed right then and there. read more
