They will take your money and cancel your reservation.. when you call the hotline, it will be…read moresomeone from the Philippines with absolutely nothing but apologies

Greyhound in general is Awful!!…read more Rude drivers, they subcontract most buses, take every back road/roundabout way to get to every destination. The AC is on freezer temperature, most of the buses are dirty as well as the restroom facilities and the wifi is weak. Do Not Ride with this Bus Service!! I do not know what other bus service (s) is/are available, this is the Worst!! I also earn my living in service and I would Not think of treating customers as they do.

The Martz Group, founded in 1908, is a 5th generation, family owned and operated transportation…read morecompany with headquarters in Wilkes-Barre, Pennsylvania. The mission of the Martz Group is to provide safe, reliable and courteous service at an affordable price, and has stayed true to this mission, vision, and community for over a century. The services offered have continuously evolved for the last 100 years, providing transportation in 7 states; Pennsylvania, New York, New Jersey, Maryland, Virginia, Washington D.C and Florida.

Generally good, though it varies based on driver. Biggest source of frustration is 615 bus…read moreconsistently being late. Often the 630 will arrive before the 615. How does this happen? Doesn't seem like it should be that hard. Very little early morning traffic in the Poconos. Commuters are counting on timely departures to ensure they arrive in the city for work on time.

I have been a customer of Trans-Bridge since the 1990's to visit family. Over the course of…read moredecades of using this bus line I have seen the Customer Service decline. I recently traveled for the holidays and was planning to return to NYC on December 26. I purchased a round trip ticket on December 23rd. My December 26th return trip was cancelled on Christmas due to a forecasted snow event. As of the time of cancellation, I saw that the original round trip ticket record in my account disappeared. ??? I was unable to use my original return trip ticket to reschedule - the ticket record simply vanished! Even the original Order Number disappeared! I had to purchase an additional return ticket on December 25th as their office was closed on Christmas and I had to be sure I could return home the next day before the snow hit. I was not able to speak to a representative to understand what happened to my altered account records on the Holiday. Afterwards, I reached out to Trans-Bridge to claim my refund for the cancelled original return trip and the company is now refusing to refund me for that ticket, claiming that I used it. ??? I have ccard receipts and an email confirming the original round trip purchase and subsequent purchase of a needed additional ticket home. Trans-Bridge is claiming that I used 3 tickets for 2 trips - ??? There is a serious editing of my ticket records now and I just can't understand what Trans-Bridge did to my account. It is infuriating to speak to Customer Service (or try to) at this company. Condescending and unhelpful. I am not able to speak to the person 'dealing' with my issue, and am told it takes up to '72 hours' for a reply. Well, it's beyond that now and it's obvious that I will not be receiving additional correspondence or a fair and just resolution. Trans-Bridge has no competition. This status is becoming a handy tool for reducing customer comfort as well as reducing service. Port Authority is a mess - especially on holidays. The drivers have no way of controlling the ridiculous lines and cases when buses are late or re-routed. Clear, audible communication to riders waiting in the chaos is not available. Buses will go off schedule rather frequently. Maybe providing your drivers with a bullhorn or portable mic would be helpful. We all try to help each other with 'did you hear what he said' over and over again as the stress builds with not knowing what is going on. Gate changes, stops re-routed. So many complaints. Noise regulations on runs are not practiced by all drivers. It is so unfair to expect to sit on a bus for hours and have to listen to loud conversations, tech noise and relentless Tik-Tok videos. I recently watched in horror as a new driver not familiar with Newark Airport nearly drove us under an overpass that was not high enough for bus clearance. That trip from Allentown Airport to Port Authority took over 4 hours. On another trip with a full bus, I witnessed a driver texting on his phone while driving! Trans-Bridge had a wonderful Northampton bus station with an office location with a ticket window, heat/cooled waiting room, vending machines and a bathroom. This is now off-limits to customers and we have been moved to Allentown Airport and are dropped off on a sidewalk (with a quarter mile walk to the nearest heated or cooled area, vending machines and a clean bathroom) and no cover from the elements. And Trans-Bridge closed its Customer Service desk at that airport, forcing you to have to call them if there is an issue and deal with whatever assistance they deem suitable if the office is open. Staff hours are being reduced. With no competition, this bus line can simply 'do as they wish'. I look forward to finally no longer needing to use their service in the coming years as my family ages out of their current location.

I bought my ticket online to Clinton NJ round trip and it was a bit expensive but the trip went off…read morewithout a hitch. I arrived at Port Authority early so was first in line and the bus was almost empty. They have a bathroom on board and it's clean and the seats are comfortable with seat belts. When I returned the bus driver knew my name as they have a list of passengers. All the staff was very friendly and they ran on schedule. There's lots of restaurants and clean bathrooms in PABT too and it's safe.

For a $700 ride to and from the airport, there was nothing luxurious. Up pickup, the driver had to…read moreask where we were being dropped off even though he had the flight details. They were 90 min late to pick us up and I had to reach out. the van had a cracked windshield (I can see past that) but the used cups in the cupholder and lack of communication leads me to think uber would have been better.

Drivers were professional and on time. Vehicles were immaculate. Easy to book and the gentleman…read morethat I spoke with on the phone was very pleasant. Will use again and I highly recommend.

Great communication from reservation to the completion. Drive one day to Philadelphia overnight…read morestay to next day pickup return to home. Same driver Stan who was prompt and a great driver. Would definitely use again!!

Excellent service! On time, courteous, clean, comfortable vehicle. Takes the headache out of your…read moretrip to the airport. Highly recommended!

Been a passenger on a bus out of Stroudsburg Park & Ride. This is not one of the discounted rides…read more I pay good money. Recently my driver, who is excellent, has smelled of alcohol. This has occurred more than once. I have called Martz and reported it, but nothing seems to get done. Avoid bus #1681, driver Andy Pritt. May have to change my start time at work to avoid riding with him, especially on Monday mornings.

Small commuter bus stop that is just short of true park and ride by providing ticketing. The…read moreparking lot is divided into 2 with a back lot being a bit of a hike to the main building but there is a shelter in the back to allow people to wait. The shelter is not heated so winter wait is somewhat chilly. Overall it is a convinient place to commute from given the large number of buses servicing the stop.

my daughter lost her wallet on the bus. she reached out to them and they found it and returned it…read morewith everything in it, including her cash. they restored my faith in humanity.

I used Klein Transportation to take my school's Ski club on a trip to Vermont and back. Brian was…read moreour driver. He was amazing!-- accommodating and professional!! I will definitely use Klein for our next group trip.

Beware aggressive bus drivers! Would not trust with transporting my children…read more At 3:53 PM on August 27, I was in the intersection waiting for traffic to clear so that I could make a left turn onto Road B from Road A in Philadelphia. There were no cars in the opposite turning lane. However, while I was waiting in the intersection for the traffic to clear so I could turn, Metz bus #15 pulled up to make a left onto Road B from the opposite direction. He got the nose of his bus so close to my car that I actually threw up my hands to get him to stop, fearing he would hit me. There were inches between the front of my car and his. I could not move forward to make my turn because of the closeness of his vehicle. I motioned for him to back up because I could not due to the line of cars around me. He gave me the finger and shrugged his shoulders and in the meantime I couldn't move and now the intersection was blocked for vehicles traveling on Road B. When I took out my phone to take his photo (which I emailed to the bus company) he tried to intimidate me by taking his own photo. Someone with this sort of aggressive driving tactic should NOT be driving a bus. I did report this incident to the bus company, and I sincerely hope that this matter is handled accordingly and that this driver is re-trained on safe and proper driving procedures while carrying the precious cargo of our children. However, as a result of this incident, I don't think I could trust the drivers Metz employees with the safety of passengers, especially if they are school children.

Metz Wilson Bus Service couldn't have been any more perfect for our wedding day. The pricing is…read moreincredibly fair and working with them from the get go was super simple. Anytime I called them leading up to the event they always had everything organized and easily referenced. In the days leading up to our wedding I was definitely nervous if the timing would work out or if the number of buses we ordered was correct, until I got a call from Ted. Ted was the main bus driver for our wedding and he was absolutely incredible. We spoke in the phone for a few minutes and all my worries went away. Ted knew exactly what he was talking about and went above and beyond to help me feel calm on my wedding day. Also, Ted will give some great wedding day advice as well if you are open to it. Ted thank you for everything! You have to book Metz Wilson for your event! You certainly won't regret it!