We called Just In Time Heating & Cooling on a Sunday for our unit freezing over. When they answered…read morethe phone they immediately said that coming out same day it was considered an emergency call and it was $500 just to show up. Which it says they are 24/7. Then they placed us on hold and while waiting on hold, they hung up on us. We ended up deciding another company and although they fixed the issue, we chose to buy a whole new unit and a split unit. So really it just became their loss.

Great response time punctual and attention to detail. The service was great. I've had no issues I…read morewould definitely recommend again!

Very nice people. They do a wonderful job. If they are too busy to get to you they will call you…read moreback and let you know. I have used them several times and am quite happy with how I was treated.

The phone numbers listed are wrong call 928-812-4967. Or 928-425-4967. They provide great service…read moreand are prompt.

I have tried numerous times to get a hold of someone. I left messages on three separate occasions…read moreand never received a return phone call. No one ever picks up the phone you just get a recording. I feel that even if a business is busy and doesn't have an opening the least they can do is call you back and let you know.

Jeremy came out to service our A/C system and gave exceptional customer service! He was very…read morepleasant, professional and knowledgeable. We look forward to using J Pratt Heating and Cooling for our A/C and Heating needs and services in the future!

Jeremy Pratt owner of JPratt Heating & Cooling LLC exceeded our expectations re installation of a…read moreDurastar Minisplit at our home in Pine. Licensed, bonded and insured. Excellent installation by Collin, and Mike. No need to go elsewhere when you get Quality

We explained what the problem was with our washing machine before they came. The guy showed up and…read morelooked at it for 1 minute and immediately said the grinding and loud noise means the washing machine is done and would cost just as much to buy a new machine. So we paid $125 for someone to come and immediately say it's not worth fixing. I think they knew ahead of time it wasn't worth fixing but sent someone out anyway and took our money. Just didn't sit right with us. On another note the tech that came out was very nice and explained the situation. We just feel robbed.

Our LED board light went out in our fridge. Called and ordered a new one since we were still…read moregetting power to the plug. The new board did not work as well so we called Thomas Home Services. They were nice on the phone, stated they would charge us a tech call fee to come out and determine what the issue was which is understandable. They stated after they figure out what the problem is, they would apply the $125 service call to the bill if we moved forward with the repairs. After the service guy came out, which he was very nice and knowledgeable, he stated it was the 2 small switches in front and our transformer underneath. Stated it was $680 - $125 for everything. We agreed but they stated they had to order the parts and they would come back the following week around Tuesday. Tuesday came and we did not hear from them. I called them on Wednesday and they stated the parts came in and would have someone call me. Again, another day went by and no one called. I had to call back in where they told me they could not come out until Tuesday or Wednesday of the following week and would put us on the 1st stop at 8am. We scheduled for Tuesday. 8:20am came by and no word. I called and asked if someone was coming and the lady stated the service guy had to stop by the parts store to pickup the parts and then would head our way. The guy finally showed up at 8:45am. Mind you, I was advised the previous week by 2 people the parts were in and they already had them on hand. After the service guy installed the 2 switches which took about 10 -15 min, he started on the transformer. After we swapped out the transformer, he proceeded to advise us that it was not the transformer but most likely something with the internal wiring and they would have to pull the built in fridge out and start to tear things apart to find out where the break in the wire was bad. We did not want to spend the money on that. They ended up billing us $400 for 2 switches. I spoke to the manager and he stated they don't charge by the hour, just what the billing time states for the parts. I asked him for a breakdown of labor and parts and he stated they don't do invoices that way. I would assume it is THEIR way of covering all the labor they did on our fridge for something that did not need to be replaced which they misdiagnosed from the beginning. Now, here comes more horrible service: I looked under the fridge to see how things were put back as I had a bad feeling after what they did on the above. The service guy only put 1 screw back on to hold the cover plate. He did not put the other 2 screws on. After I took the cover plate off, the service guy did not put the transformer cover back on as well. He shoved it back under the fridge and put all the screws under the fridge laying on the ground. Every time you call this place, they asked you how they can put a smile on your face. What a joke. I would never use this company nor recommend them. They did not finish the job and wasted our time/money.

I texted Sam as a first time customer at 7:30am with an HVAC related issue. Not two hours after did…read morehe come and take a look, diagnose the issue with me, find the problem, order a part for pickup, then pick up and reinstall the new part. All in one day as a new customer. I will keep his name on my fridge for as long as he does business. Best knowledge, best prices, and a local small business. What more could you want?

Hired neighborhood plumbing for a quick faucet replacement. Came out within 24 hours and…read morecompleted the job quickly. Will use these guys again. Easy to communicate with.

I had a great experience with ACE, considering the circumstances. My AC went out late on Sunday…read morenight, and after calling a few different companies, I couldn't find anyone who was available. I called ACE, and Stuart was at my house within 25 minutes. Stuart took the time to explain everything to me and made sure I thoroughly understood my options. He was incredibly professional, knowledgeable, and kind. Unfortunately, my entire unit needed to be replaced, but Stuart was able to schedule the installation for the very next day. On Monday, Nate was at my house first thing in the morning. He was also very professional and took the time to explain what to expect throughout the process. He kept me informed and communicated with me the entire time. I was back in my house with working AC by early afternoon. What was a pretty costly and unfortunate experience was made much better by having the privilege of working with guys like Stuart and Nate. Their professionalism, kindness, and communication made a stressful situation much easier. I've already shared my experience with a few friends, and I will definitely be back to ACE for any future service needs. I highly recommend them!

I contacted this company about a month ago to help my clients, who are new homeowners, with…read moreelectrical repairs. The technician was friendly, but communication after that has been terrible. The permit process has dragged on, and every time I call for an update, no one seems to know what's going on. I've also asked the office to contact my clients directly, but no one has followed up. Very frustrating experience. I would not recommend this company.