I've been there twice now. While the staff is fine, the wait to see anyone is ridiculous. Waited over 90 minutes both times, and even made one appointment at 9:30 in the morning. How backed up can they get in that short amount of time? I made my next appointment for when they open. Let's see what happens. read more

Their scheduling is horrible waiting in the waiting for 30 minutes is one thing but when I get taken back for a filling waiting an hour is absolutely insane. The pricing changes and they will wait until the last minute to inform you. Just not the most professional place . It is very clean bathroom smelled amazing that's the only thing positive I have to say about the place read more

So,I dropped off my top plate on Monday.(Chipped cap ).It still wasn't done 3 days later.I was told they would call to let me know when it's done (WHAAAAAT). It wasn't like a major work needed to be done.Not like they sent it out for a quick fix read more

Worst Company ever. I called last week because my son has had a bracket come off. The line was "experiencing a higher number of calls than usual" so I opted for the call back. after two days, there was no call back. I called a different extension and the lady who answered had said they were there and she was going to have them call me back after their training. A week later and still no call back. Now we are stuck with this god awful company that doesn't answer the phone or call anyone back. read more

Deplorable. Billing & insurance dept, scheduling receptionist absolutely sleezy auto mechanics. Was overcharged on multiple visits. 4 visits for 3 fillings and a root canal. When I informed them I wanted to and could handle accomplishing all the work in as little visits as legally possible. When brought to their attention I was being overcharged I was assured I was incorrect. Only until I called my insurance company on speaker phone in their billing departments presence was the situation even acknowledged as them screwing over customers. "System error" non sense. Just like a used car dealership or sleezy auto mechanic that wants to keep banging out your insurance company and personal payments of remaining balance. Eastern Dental of Toms Rivers takes full advantage of their customers. However, The dentists/ doctors themselves are fabulous and do great painfree work! Highly recommend doing your own research, talking to your insurance company and ensuring you are being charged the correct amounts. Can't imagine how many people they've already gotten over on / overcharged with this "system error" scam. Deplorable read more

Friendly efficient and timely, rrrrrrrrrrrrr rrrrrrrr rrrrrrrrrrr rrrrrrrr rrrrrrrrrrrrrrrrr rrrrrrr read more

Dentist r great nice office staff never had a problem they are always nice I got a lot of work done and they made it easy and affordable

I am currently sitting in the waiting room. It's been over an hour. I took today off and made multiple appointments. After asking politely about the wait they said I was next. I was NOT next. The person behind the counter had a little attitude sprinkled on top. I blame myself I will find another dentist. read more

The woman that cleaned my teeth been doing it for 50 years and she could do it in her sleep.

ABSOLUTELY HORRIBLE. Today, I finally fired them. over the last 3 months they had me waiting for between and hour and ninety minutes to be seen. Each one of these times I had to leave because of other commitments or I was just so sick of waiting. One of these times I had an appointment for 9am and when I arrived I was told that they have to cancel my appointment because a doctor called in. Just to get someone on the phone is next to impossible. The receptionists are extremely rude as well. STAY AWAY. read more

toms river eastern dental the worst!!!!!! LONG WAIT!!!!! appts made are USELESS!!!!!!! waited 2hrs just for cleaning!!!!! Appointments are never on time! NEVER!!!!!! Terrible place!!!!!!!! read more

Absolute embarrassment of a business let alone a medical practice. The practice runs with the efficiency and professionalism of say a poorly ran crack house. Although you would probably be treated better at said Crack house. Mind boggling how a garbage establishment like this can possibly stay in business, only giving 1 star because it isn't possible to give negative amount of stars. Better option than going to this practice would be ordering some tools and a mirror on Amazon and giving it a shot yourself, your work couldn't possibly be as poor as theirs and it would be done in a fraction of the time you would spend waiting on these clowns. read more

Worst dentist, worst billing, worst customer service EVER... Had bad tooth they refused to pull. Spent money out of pocket to get pulled at non participating dentist.. This was all last year. I continue to be billed for three "missed" appointments? Appointments I never made myself.. I've called eight times to tell them I'm not patient and haven't been since last year.... I continue to get text messages, and emails. Last week I stayed on hold for 2 hours only to never have someone come on phone read more

Eastern Dental - Ridiculous !!! 2 hours on hold - General Dentistry Near Me - Toms River, New Jersey

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The office is doing better with getting people in and out except for making a new appointment! After standing at the counter for 5 minutes without being noticed, l asked about making a future appointment. I was told to sit down and someone will call me. That was 10 minutes ago. Also the front girl was rude. Anyway making a follow up appointment should not take this long!!! read more

THE WORST DENTIST I HAVE EVER BEEN TO. Be prepared to wait hours when you have an appointment. After you wait hours, They bring you back to have them look at your teeth and then make you go back to the waiting room to wait some more for a cleaning! Every single time I come here I'm waiting hours and the staff is beyond rude. Do NOT recommend at all. Wish i could give this god awful place a 0 star rating. read more

I called to make an appointment for two days. Waiting on the phone for 35 minutes the first day and 45 minutes the second day I was finally able to make the same day appointment gave them all my insurance information and was told they take my insurance. I explained it was an emergency and I needed to be seen today. They agreed And made me an appointment for the same day. I arrived only to find out that they lost my chart. Everything that I had done online I needed to redo again, and they never verified my insurance after telling me they took my insurance after sitting in the waiting room for 30 minutes I was told they don't except my insurance. I could've made an appointment with a different dentist but I didn't because they said they took my insurance. Now I have to wait another week to get an emergency visit with another dentist. Completely incompetent. Some people in the waiting room has been waiting for over an hour to be seen! Don't waste your time read more

I don't know what they're doing there. I had crowns put in was having trouble with my dentures since they added tooth and they didn't fit right after they added this tooth and I've had Dr. Cesar fix them a few times and now they line them never told me they were going to charge me for it and my insurance is all run out, I wouldn't go here they don't let you know which the bill is going to be until it's after the fact read more

Terrible place....booked appointment sent prior xrays when i got there i wasnt even in the system and NO appointment. Went home tried to call to find out what happenned waited 15 minutes and was hung up on called back and staff was rude. I asked them why I should make another appointment seeing as they botched this one, expecting an apology, and the staffer told me ..thats my Opinion??!! Avoid this place like the plague If staff is this incompetent and rude what will the care be like read more

Always overbooked. Appointments are never on time. They also tend to cancel check up appointments booked way in advance & book you for another time with an inconvenient, long wait. It has happened to both check up appointments this year read more

Total unhappy with results. One month going weekly for Full dentures. Last week went for insert of full dentures and was very unhappy. Top and bottom dentures not aligned. When biting down bottom denture is not aligned with top denture, and is impossible to use. Had to go through the process of making a new bottom, and hoping that it solves the issue. One would think that in this time and age getting full dentures would be simple. I've had dentures for 25 years made by the veterans administration with no problems. Can't seem to grasp were Eastern Dental is failing to complete the process of full mouth dentures? Service could use improvement especially when checking clients insurance and the options available in todays market ie: full mouth dentures versus clip in inserts. Have appointment for next week and hoping I can write a better review. Thanks read more

This place is horrible!!! My husband had an abscess so they bring him in as emergency visit as he is in excruciating pain and send him home with amoxicillin and Tylenol with codiene which didn't help. They would not help him any further for comfort and was told just wait for antibiotic to kick in about 2 days! As we are waiting to hear back from them regarding insurance information he ended up with second abscess with swollen cheek, nausea, horrible pain, and I submitted a refill of antibiotic which he got but nothing for discomfort. My husband has a high tolerance for pain except for his mouth. I called emergency number last night asking them to call something in for him and refused and was told to take Motrin. What the hell is Motrin going to help with an abscess???? I pray infection doesn't spread to brain or spinal cord because it will be on them read more

Made an appointment for initial visit on 4/2022. Got appointment for 5 MONTHS! later. August 2022. In June had pain for tooth that went bad. Called and told I could come in. Waited 3 and1/2 hours to be seen, to no avail, was never seen. During 5 month wait lost 2 teeth that could have been saved. Horrible Reception/ Front Desk. This is what happens when a cold blooded corporation has a monopoly in Ocean County for dental services. Avoid, if you can. Travel the extra miles to find a better dentist. Would give ZERO Stars if this site allowed it. read more

Really great place. Used to go to neanderthal. Switched to here last year. Dr. Cisar is awesome and clearly explains everything. Front desk staff is awesome. Dr. Polito is A+. Site is clean and well organized. Can't see any reason for the few negative reviews. Perhaps they are just unreasonable. read more

Will never go back! Just left, been here 45 minutes. Not 1 person said anything to me. After 45 min I went back up to desk and said I had appointment for 2;30 then she came up to me with all these forms for me to fill out, would take another 30 minutes. So I just left! No customer Service at all! 4 people behind desk! read more

*******HORRIBLE******** Left on the phone waiting for 38 minutes while I drove to the office while still on the cell waiting. Walked in to find no one on the phone. No one. Apologized to say they were busy. All I needed to confirm from their sister office I Lacey was if their oral surgeon would be in this month. I walked out without even making an appointment. Will never ever use this office read more

Absolutely horrible!!!! I went in for a filling he filed my tooth down like he was putting a cap on it . was screaming and yelling I noticed right away what he did. He ran in the back. they asked me to leave the next day the tooth broke had to have surgery lost my tooth and it was a big molar!! Reported him putting a complaint never got anything done now I need an implant which they're not paying for! The only reason why I'm giving one star is because they wouldn't post it without one. I give them 0 stars!! Will never go back there!! read more

The service was good. Both hygienist were nice, as was the dentist but the prices? A cleaning was 165.00 for each side of my mouth! That is 330..00 IN addition to whatever my insurance company is paying them...........all i can say is I hope they are sharing some of that money with the hygienists. I can't afford this place. read more

My wife shows up in excruciating pain for a tooth and has been on antibiotics just to have her there for an hour to send her home in the exact same situation she went in for what a waste and now will have to go and pay for an emergency dentist to do the job they didn't do I hope they don't bill my insurance for a waste of time and doing nothing for her read more

This was the dentist my husband work often ,this is the worst place l every when to. First they will try to sell something not covered under your plan and keep insisting that's what u need and instead of covering the cavitys The dentist czar let it go for 4 years I keep trying to make appts for the cavitys but they said the dentist didnt offer the fillings or root canal which are covered under my plan this dentist wants ur teeth to rot so becareful and if u need asap help for your teeth don't count on it. good luck read more

I am outraged! I paid $2500 for veneers for my daughters front teeth, so she could feel good about herself and finally smile. Within the first day there were problems. So far this is the 3rd day she has lost time from work because they fell off!! And because they have to file your teeth it leaves them exposed which is painful. I know people that have had them in for years without a problem. Now back to the office again!!! I would NEVER recommend this dentist for ANYTHING...EVER. I am exhausted from the stress and aggravation it has caused. And on the Christmas weekend no less. Merry Christmas Eastern Dental!!! read more

Worst possible experience ever and very shady! Performed a sealant procedure on a minor without consent, then asked to have form signed after work was done. When procedure was declined, asked to sign a "quote" that was the consent form! Found out two months later that the declined procedure was done anyway and used "quote" as proof it was authorized! We've used this establishment for years and endured horrible wait times, poor scheduling (unable to schedule until 5 months after a cleaning, then there's at least a 2 month wait and forget about having to reschedule) and overlooked the inconveniences due to being in network and proximity to home. This was the final straw. read more

I have now been here a number of four time with my self and my children and each and every time the staff and the dentist have been amazing! The front desk ladies are super welcoming and they do a great job remember everyone's names! They are super clean here it's what I look for when I am going to a medical office and they made my scared children feel so comfortable. Samantha is hilarious she's always dancing and singing, I have yet to see her in any other form then happy! I am so happy I choose them for our dental experience!!! read more

I had an appointment for a cleaning. It was my first visit at Eastern Dental. Two (2) hours was my total time there. I've had root canals elsewhere that took less time! There is NO privacy. I learned that the elderly gentleman seated in the dental chair next to me has COPD and partial plates. The dental chair that I was seated in was terribly ripped up. Yuck. My first visit and I'm going to switch. If you're looking for a dentist, keep looking. Unless, of course, you've got a lot of time to waste and you don't mind other patients knowing your medical history. read more

Dentist in eastern dental Manahawkin was reinforcing a tooth but pieces were falling out of my mouth 3days later! This was the 3 rd shoddy wk from this location in 1.5 yrs read more

Very friendly and helpful staff. Compounded with wait times of over 3 hours+ for a simple cleaning on a weekday with an appointment. It should be no longer than an hour wait at most. Would recommend if you enjoy waiting rooms and reading magazines it's great! Otherwise no complaints. read more

I have been going to Eastern Dental, Toms River, for several years. I have had root canals, crowns, bridges and implants. Other than very high costs for some procedures, I have had very good care from caring and friendly dentists and hygienists. The wait for service is usually not too long. I am very happy with them. read more

*** STAY AWAY *** UNPROFESSIONAL *** I wish I could leave zero stars. I made an appointment as a new patient and waited two weeks to get in for a routine cleaning and check up. When I arrived at my appointed time the receptionist tells me she remembers making my appointment but the computer lost my information. The waiting room was full and it would be hours before I was seen. It was agreed I would reschedule. Their next available appointment was in three weeks. Since I was there I filled out all the required patient forms so they were on file. I understand things happen so I waited the three weeks. The day prior to my rescheduled appointment the receptionist states she cannot find my insurance information and asked if I can again give it to her. When I arrived I was put in a room. The tech came in and said she was going to take x-rays. Not only did she drop the mouth piece used for taking the x-rays, she dropped it again. With the x-rays completed the dentist comes in and introduces himself from behind, never making face contact. He proceeds to tell me he is going to take impressions for my dentures. I tell him he has me confused with someone else. He then proceeds to confront me stating it;s right here in your chart, dental impressions. Again I tell him he has the wrong patient and chart and explain the reason for my visit. You truly can't make this crap up. I have never in 61 years seen such an unprofessional, unorganized professional. There was no apology or explanation for the mix up, or the confusion. Nor was there any follow up from anyone from the facility. It goes without saying, I will NOT be going back. John Johannemann read more

Now that I've had a chance to calm down from this morning's debacle there, I will write my negative review. Yesterday, I brought both my son and daughter to see the orthodontist who was really pleasant and on top of his game-so, all good there. He suggested my daughter have a baby tooth pulled that won't budge (or try really hard to work at it for a month or so first and if nothing, then pull it) and has the adult tooth growing in through her gum. We visited Eastern Dental for the first time ever in February because of this same issue as the tooth was starting to bother her. The dentist told her to try and work at it to see if she could get it out and then sent us back to the waiting room to wait for her cleaning. I never scheduled a cleaning for her, so I said we had to leave as I pulled her from school for this. Because of the fact she has already visited them for this issue, she decided she wanted the tooth pulled ASAP. The girl making those appointments told me either she could come in today at 9 am (miss some school) or May 22 (no school missed). At first I picked the MUCH later date (to my complete and utter annoyance) and we walked out. Then my daughter said to me she wanted her tooth pulled today instead at 9. School starts at 7:50 am and her first period is math so she remarked how she would be happy because she would not miss the majority of her math class. So, I went back into the office and scheduled her for the 9 am appointment. We got there this morning at about 8:55 am only to be told she missed her appointment because it was at 8 am. I repeated it was at 9 am. The front desk receptionist insisted again it was at 8 am and said she could reschedule me for 3/17 (why wasn't this an option yesterday?). My appointment was at 9 am NOT 8 am. Furthermore, why did no one call me then and ask me if I was bringing her in? In addition, I got to listen to the receptionist talk about all the complaining patients behind their backs yesterday. I can only imagine what she has already said about me, not that I care. The front office staff SUCKS, except for Carmen. I've already read several negative reviews about the receptionist and the Office Manager who hides behind her wall. They do not care about you here and the receptionist acts like you're an annoyance. Now I am stuck with this crappy place until my kids get their braces on and off. Avoid this place at all cost. read more

This review is from our entire family. Our boys are 7 and 9. They have been to eastern dental toms river for check ups and cleanings and actually enjoy going to the dentist. My husband and I are currently having dental work done. The hygenists and assistants are very hard working and knowledgeable. The only thing that I wish to be better is how long it takes to get in between appointments. read more

this place handled their front of house so poorly they've made me a yelp reviewer. even after leaving their office in tears bc of their lack of bedside manor, I still gave them another chance, multiple chances. the women who work the phones don't listen to the voice messages, and clearly don't care at all about inconveniencing a patient. it took me no less then 7 phone calls just to find out they don't take my new insurance after asking them to confirm that they did months ago when I made the appt. I'm now left w no dentist and am late for a cleaning. I found them wildly rude which hey we all take turns but what made me decide to leave and write this is more the fact that they didn't seem to care about the impact of that attitude on another human being not just on a business level but a human level. what's going on over there that that's the business culture. there are so many dentists to choose from. choose better than EASTERN DENTAL IN BRICK. read more