1 star because they showed up, sort of.
I have a small place, 750 sq, 2 bed, 2 bath. This was a small but full remodel. 8 wk job per Ray, said if I moved out he can finish sooner. I did, called me said they were moving along and they'd be able to finish even sooner, can I get another payment for materials. I did that as well. By 6 weeks I had given him $55k of $65, and HE said, you can hold the final 10 until completion. Job started 3rd week of July, it's now December and not done yet. I asked early if he could get one bathroom finished right away so I can move back in, he said he'd have it don't in 2 weeks, wasn't done for approx 12. No reason, I kept asking, he kept ignoring. Wouldn't answer calls or texts. One of his guys who had to drive with him said he would purposely not answer texts and calls cuz he knew they were asking questions he didn't want to answer.
I asked a few specific things. One, when doing the cabinets, I wanted them to accommodate a regular size side by side fridge, I didn't want an "apt" size small fridge. He didn't do that.
Two, I asked for glass shower doors that went up to the ceiling, I wanted tall doors, nope, installed regular size. Three, wanted dimmers in the rooms, installed regular, I had to buy them and tell his guy to install them. Four, I asked for two outlets with USB installed in each room including the living room, again nope, I had to go buy them and give them to the worker to install.
He doesn't take notes that I know of because he asks the same thing repeatedly. He asked for the kitchen counter top style, I had told him that within 2 weeks because he had one in his warehouse that I liked but since he didn't order it and needed it right away when the cabinets were done I had to go with a different one.
He asked for the shower floor tile, I went and picked it out, sent him the sku. Near two weeks later the tile guy asked if I had picked it out cuz he needed it, I showed him the text I had sent to Ray, which of course delayed the shower from being completed even longer. Then Ray asks another week or two later for me to go buy the tile. Why do I need to go buy it??? Why doesn't he as a business owner have his own account for his guys to go buy it??? I did so just to get this done.
There's more but I'm allowed only so many characters!
No, I would not be recommending him. EVER! read more