Dr. Martin and her staff are wonderful and efficient. From the receptionist to the back staff. Positive encounters every visit. Med'cal staff are supposedly trained to be able to handle every medical situation. Dr. Martin's staff exhibit these qualities. read more

The doctors and PAs are capable and helpful, but this place is IMPOSSIBLE to reach by phone. They use an app called Healow, but they don't use the messaging or communication tools. If you call, you will be on hold a minimum of 20 minutes (no exaggeration), and they don't return messages. It's not ok. read more

This location has a poor reputation for double billing patients! Rotating new front desk staff confirms that they're billing department is third party and multiple patients have complained about double billing. I've asked to speak with the owners. The Manager is unprofessional, appears to be under qualifed having been promoted from front desk to office manager. Manager and one of the new front desk staff are seen nodding mid conversation. Appear to be on heavy Narcs. It's disgusting. Medical Staff are efficient and professional. Not so much for the front of the line team read more

I love my doctor, Sufia Khan. She listens and is so thorough. Very caring. Also her assistant and the office staff. Excellent!

Dr Khan is incredible but the office itself seems horribly mismanaged. There is no patient portal to submit questions and whenever I call, I'm on hold for a minimum of 20 minutes and the hold music is terrible. It's all incredibly frustrating. Often times I have to call back a few times just to get resolution. read more

Normally with what I've just dealt with I would give them a 1-star, but the PAs and Doctors are fairly good. The office on the other hand is a dumpster fire. With the distinct lack of any type of in of inter-office communication, coupled with the ability to say sorry, but do nothing when aiding a patient. It makes it easy to see how little they care. If you're going to ask a patient to a) come in earlier then the time your office provided, and tell the patient they owe no payment. The least you can do is comp the visit and their wasted time. "I'm so sorry but there is nothing we can do to help." Just prepare to hear that a lot if they make a mistake. Sadly If this a norm, I can see why some many americans are dying from preventable diseases, it almost feels like they don't care, or they are not paid enough to care. read more

Been going here for years but it's impossible to get an appointment anymore. If you call it takes an hour to get someone and then you get someone in a Philippines call center. You try to make an appointment on the app and it tells you they will call you back to make an appointment and no one does. What has happened to this place and why are you now outsourcing your calls to the Phillipines this is why there's no staff there anymore. You try to call for medical help and it's an hour call to just get someone in the Phillipines who cant so anything. read more

I used to love this place. Now ,not so much. They rarely answer their phones and if they do, the hold is over 15 minutes. Four times now I have had to call back to request a prescription that should have been sent. They overcharged for service and I had to call twice to get resolution. Time for a new PCP. read more

Geolene is wonderful. She is very thorough, asks the right questions and has compassion. I continue to come to this practice because of her. She understands when something isn't quite right and listens to her patient. I feel supported in my health needs with her. Overall, the office feels pretty quiet. Check in is easy as well as checking out. read more

I have been a patient of Dr. Martin's for 4-5 years. I generally like her as a doctor, though she rarely has any idea about my history without me filling her in or correcting her. So much for reviewing medical records before you see a patient. These days, I think it's just too much to ask. But, my one star is because of the office and medical staff, especially the revolving door of MAs. The turnover and utter lack of common sense and follow through is astounding and I've decided to find another provider. The staff knows next to nothing about the medical world, is rude (or clueless), and flat out doesn't do what the say they are going to do. When you have to call in multiple times for the same thing, it is typically a 15-20 minute hold and then you have to start all over with someone new. I just can't do it anymore. I believe how the staff presents is a direct reflection on how the doctors treat them and if they are decently compensated. The buck stops with the doctors and in this case, they are not taking their practice seriously. read more

Excellent staff and medical expertise. I have been a patient for years and I never have had a problem.

Everyone is so friendly and helpful! Jolene and Dr. Martin are amazing and knowledgeable with all of my medical needs. I don't need find a gynecologist. I can have my female check-ups here. read more

This place is the worst! You would think the office staff was rude until you meet a provider. Then you understand that the nastiness starts at the top. read more

This doctor's office does not answer their phones. Answering bot is terribly slow and reception desk is no better. Not what you should expect from your doctor's office. Best to go somewhere else. read more

You will never be able to speak to a live person. After waiting on hold to speak to someone I was then told to leave a message. Made an online appointment for 5pm and arrived at 30 seconds past 5pm. The door was locked and a staff member opened the door and was VERY RUDE and said I was late for my appointment. Upon waiting at the front desk without being greeted, I was told that I would not be able to be seen. They don't make the rules. How about the fact that I had been trying to call them all day and left a message but never heard back. No care for the patient. read more

They no longer answer their phones. Force you to book on an app. Then call you to tell you the app was wrong and you booked an unavailable appt. So I drove there to book an appt and the lady at the front desk was too worried about how new she is than scheduling an appt. Pathetic. read more

I have been with East Valley Primary Care for over 15 years. Dr. Mickus, my physician is amazing as is his PA, Geolene. They are both very attentive, knowledgeable and proactive. I never feel rushed during the appointment, any questions I have are always answered. My 88 year old mother is a client as well and is also very satisfied with the care. The front office staff is friendly and welcoming, we are always seen in a timely fashion. It is also convenient having Sonora Quest in the office for lab work! read more

Love my doctor. Office staff very courteous and nice checking you in and out. BUT, office is horrendous at answering your calls. You are put on hold for ever. If you need to get message requesting a script, you're better off driving to office cause you won't get through on phone read more

Dr. Mickus is an excellent physician, always informed about my lab, gives me time to talk, and provides feedback and advice.

The office staff is phenomenal!! The providers are very easy to speak with (no crazy fancy Medical terminology, just plain conversation with facts. The care provided is genuine and realistic, no fancy tricks. read more

Dr Mickus is a great doc, friendly and competent. He is ALWAYS on time, I've never had to wait. I don't know how he does that! I'm a doctor also, & I'm mystified how he is always on schedule read more

They only care about making money. Won't answer a question on the phone . Simple question you have to make appointments. No patient portal I've never even seen my primary care doctor. I'm always referred to the assistant. They only want your money. They don't even care and when you call their office, you could be on the phone for 20 to one hour worst doctors office ever you can't even communicate with them. I'm done with them. I'm finding a new doctor worst clinic ever. read more

I absolutely love Dr. Khan and every single person on her team. They excel in every aspect of care and I am so thankful to have found them. Thank you so much to the East Valley Primary Care Team! read more

I am a patient here and have been for a few years now, i have called i don't know how many times now to try and my prescription refilled as I have severe asthma. The girl on the phone tells me she sends it over to the Dr. and yet I will call a few days later and get a different person on the phone that tells me there is no notes showing that I called for a prescription refill and that they'll send it over to the Dr. NOTHING HAS BEEN SENT STILL and it's been 2 months now. Now i can't even get an answer on the phone and I can't breathe. Very disappointed in this staff lately. read more

love this provider. very responsive and office staff is great too. Able to get last minute appointments without a hassle.

I've been coming here for over 15 years. Staff is always nice, and efficient. I get good care, and trust their referrals to specialists. They almost always keep their appointment times. When I have something urgent, I can at least see a PA of my PC doctor isn't available. Sonora Quest is on site for labs, and that's very convenient. I like this practice. read more

I have been coming to East Valley Primary Care Physicians for years. During that time, I have had three different Primary Care Physicians and now I have Dr. Sufia Khan, who I have been a patient of for over a year. I absolutely love Dr. Khan. She and her staff are the best. If there is anyone looking for a Primary Care Physician, I highly recommend Dr. Khan! read more

East Valley Primary Care Physicians has been my doctor for the last 7 years. I'm currently seeing Dr. Martin but have also seen White and a lot of their supporting PA's. I have always received quality care and support from them. Everyone is so nice and responsive. I always get my questions answered and I can trust them to do a good job. read more

My family and I have been patients for about 10 years. We all see Dr Tracey Martin for our annual wellness and illness. We appreciate her attention to detail and problem solving skills. The office staff is very friendly and helpful. I really appreciate the onsite lab for blood work. Highly recommend this practice. read more

Staff and Doctors are great. They really seem to care about your health. They also don't waste your time.

Been coming here for a few years to see Dr. Martin. Have had a great experience with everyone in the office This visit I saw Kali for the first time. Wound up going to the ER at her insistence. It turns out that my symptoms were more significant than I thought, life threatening actually. Thank you Kali for making sure I didn't brush it off like I'm prone to do. Highly recommend Kali, Dr. Martin and East Valley Primary Care. PS; also want to give a thumbs up to Kali's assistants Abbey and Taylor. read more

I was having a normal exceptional visit here and thought I should really leave a review since most reviews places get are usually from complainers but i have none for this practice. I've seen Tracey Martin on and off over the years and she somehow always remembers my face. I've also gotten comfortable seeing whomever is available, so I've had visits with all the practitioners and never had any complaints. Everyone here is kind and caring from the front desk staff to the providers. today Shayla was the individual who initially took me to the room and asked all the questions and she was so so nice she's the main reason i write this. She shared a personal medical story that made me aware of something to keep an eye out for based off a current experience which i greatly appreciated. She also used a trick to give me my shot and it didn't hurt at all so I'll be remembering that going forward!! The provider i saw today, Kali, for my well women's exam took the time to explain all the details of why she's doing this or not going to do that or what to expect tests wise in the coming years and why. I am 39 and lots of not fun things like mammograms and colonoscopies are in the future haha. She also fully answered all of my questions, and she's like that every time. I never feel rushed here by anyone. Definitely recommend, and i have. My mom and husband switched to here. read more

We became patients of East Valley Primary Care last year and continue to be amazed by its exemplary service. Everything about this practice seems to be patient focused. The website is user friendly and the office staff is pleasant and helpful. Most importantly, the impressive medical staff is insightful, dedicated and kind.We consider ourselves very fortunate to be patients of this practice. read more

Samantha Hoover, PA-C is a caring medical professional who listens and works with you to help.

Always exceptional care they all spend time with the patient! Never rushed and always friendly, helpful and sympathetic . I will drive 100 miles to be seen here. read more

Came in and the reason why I came in the nurses immediately started to judge me and treat me like crap . One nurse was huffing and puffing when I needed some encouragement with getting the IV in me . And totally made me not trust their care . I refused treatment and went to another emergency room . read more

I've gone to Dr. Tracey Martin at East Valley primary Care for over 10 years. She and the rest of the staff provide outstanding care. I never feel rushed as she always takes the time to answer all my questions. The staff is polite and helpful. I am usually seen right on time and provided quick responses when calling. Also love that blood work can be done there now too. Highly recommend! read more

This was the worst primary care experience I have ever endured. I have seen some bad physicians' offices before, this was next level horrible. NEVER EVER GO HERE!!! First - the insisted on overcharging me by 3x for the office visit despite the copay being clearly printed on my insurance card. I argued with the office admin about it, she claimed there was an arbitrary code that dictated my cost. That was not a fact-based reality. I called the insurance company and found I had in fact been ripped off. I called the office, they admitted fault, and said they would get me a refund. That was four weeks ago and I've yet to see my refund, or any movement towards getting one. Second - the sleep medication they prescribed required a preauthorization from the insurance company. After two weeks of waiting hey were unable to get that preauthorization, and refused to provide an alternative medicaiton. When I called the office, the PA was very combative and insisted I call the insurance company to find out what sleep meds they would cover. I'm not a DR. Why would I better at selecting and negotiating my sleep meds with the insurance company than the DR would be? HORRIBLE SERVICE!!! I'm again on my own with my insomnia looking for a primary care physician that cares. Be clear about this - NEVER EVER FOR ANY REASON GO TO EAST VALLEY PRIMARY CARE PHYSICIANS!!! They will overcharge and underdeliver!!! read more

Love this office! Not only is the front office staff always helpful and friendly but I can actually get an appointment when I am sick! I love how safe they have been since Covid, using a side entrance for sick patients. The doctor is always willing to spend the time to answer my questions and the times I'm in a rush they are always efficient and get me in and out. read more

I've been here a few times now and I'm always amazed at how kind and helpful every person who works here is to their patients. I'm very grateful to have such a friendly place to go to when I'm not feeling well. read more