1. East Union Cemetery

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    Manteca, CA

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    East Union Cemetery

    5.0 (1 review)

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    3 years ago

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    Colonial Rose Chapel & Cremation - untitled

    Colonial Rose Chapel & Cremation

    (36 reviews)

    We were lost in trying to find a funeral home for our daughter Milaina. Spiritually I was directed…read moreto Colonial Rose Chapel. We were greeted angel whose name was CeCe. She eased our pain with her soft spoken and warm presence. She went over and beyond to accommodate anything we wanted. She made such a difference in the hard and emotional decisions we had to make. 5 stars for CeCe. 5 stars for Colonial Rose.

    Colonial Rose lied about pricing multiple times. They tried to add additional costs, $1,150 plus…read moreanother $300, multiple times even after we had agreed on price and total and signed the contract. They tried to short me two entire hours of my loved one's funeral service and ended up shorting me only one hour after I complained. At the planning meeting I informed them that I wanted to pay on assignment they agreed since that's one of the approved forms of payment they take. This was two weeks before the funeral. Then they proceeded to lie and say that my loved one's life insurance company didn't allow that type of payment and that I had no claim opened, but in reality they were the ones to call the insurance company and specifically say they were refusing the payment on assignment and wanted to be paid up front. And not wait the obligatory 20 days. When I informed them that I didn't have a way to pay them in cash which is why I chose the payment on assignment option they said "well if there's no payment there's no funeral or cremation" only a couple days before the funeral. They made it seem like they were holding my loved one's body hostage and only cared about their money. So not only was I dealing with the devastation of losing my loved one now I had to scramble to find cash to cover the costs since they will charge 3% for using a credit card. They lied multiple times to my face and they were very inconsiderate and lacked training. The only employee that I have nothing bad to say about was their receptionist Dylani. She was always very helpful and thoughtful. And then as a cherry on top Lenny the funeral director signed the guest book before any of the family or guests did. I was very irked by that because he wasn't family or a friend and signed it as a business card.

    East Union Cemetery - funeralservices - Updated October 2026

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