We came for dinner over a few Italian options in town. Service has been hit and miss in the past but we typically enjoy the food. Tonight was very disappointing. Service was poor, slow to return with food. Pasta was under cooked and clearly not fresh. Several pieces stuck together in a block as if have cooled and been reheated. Endless salad was so slow we were done dinner before an offer for more was given. It finally arrived only to find a nice 2 inch blond hair deep in the dressing. Totally gross, spoke to the waitress and was surprised at the response. "They all wear hair nets but it's not surprising ...hair gets into everything it could have come off my clothes cause I have cats and the leave hair everywhere. Lol . No sure that comment made me feel even more gross. No visit from a manager although they did have a chat. Full bill nothing offered . Very disappointing for $50.00 meal that comprised of pasta basic sauce a few shrimp and hair. Wow read more

We were very disappointed. This was our go to place during Covid as we felt they followed rules and were a safe place. We always enjoyed the all you can eat soup and salad and turned friends and relatives on to this healthy choice. The service today was awful. We waited over 5 min to be seated then the hostess was running and we had to keep up. We laughed at her. We waited at our table for about 10 min for the server to show up. I think her name was Dana. I ended my video as she started talking and she walked away and it was clear she was then making us wait as she kept walking by and ignored us. The place wasn't busy and it was lunch time. We still had not been served so finally walked out read more

Tonight my wife, 2 friends and I went out to dinner. It started off fine, our waitress had to get another girl to serve us because she was overwhelmed but about 10 minutes in we started to hear a different waitress completely berating the young girl over our table. She was so Nasty to that poor girl. Not even 5 minutes later we hear her say "I f*cking hate this Place. Everyone here is so f*cking stupid." This started to upset my wife and she wanted to say something but we didn't. For the next 30 minutes we listened to her say 7-8 more discusting things to the other works. She called a kitchen worker a r*t*rd and said the girl at the front door has no idea how to do her job. How rancid is that. There were kids around and she was yelling this shit. Our waitress Bobby was very nice and apologetic and she gave us a dessert and gift card to try to fix the situation but thy doesn't fix it. No one should have to put up with that. We were incredibly disappointed. I've owned my own business for 13 years and if I had a employee like that they'd be gone so fast they wouldn't know what hit them. The entire situation left a bad taste in our mouths. read more

Originally a bit hesitant about coming to this location after reading some of the reviews on Yelp. Service was quick & pleasant. No issues with the food or service. Got what I expected - equitable service & quality that I previously received in Pickering & Markham locations. read more

We went to the restaurant for the first time great service hot food in and out in one hour we will be going back very soon thank you

The food is disgusting. It tastes sat if it's frozen and just heated up. The michelenas from the grocery store have more flavour. Staff are friendly but the food is overpriced crap. read more

Good place to go of you just want that quick pasta fix. I went on all you can eat pasta night Wednesday. Came with the usual all you can eat bread and salad. It's a good way to try different pastas and combos of sauces. Went with the penne and sausage wit the spicy arribbita sauce. 2nd round was a fettuccini alfredo...but I couldn't finish it so I brought it home ;-)lunch for the next day.. lol anyways. It's not a bad deal. read more

$40 for a lunch that was awful. Had Chicken parm sliders - with a small bun and a big piece of chicken parm on it, sauce was sour. Spaghetti & Meatballs - spaghetti was perfectly cooked but again the sauce was sour and the 4 meatballs were small, Costco type appetizer meatballs that were undercooked and tasted like a wet sponge. Our first waitress was fantastic (didn't catch her name) but the other two that came to our table looked miserable, brought our food to us and didn't say a word. Used to love this place, would not recommend it anymore. read more

After reading the reviews for this location, I was a bit apprehensive about visiting but I've always loved their garden salad and soups, so what the heck, I'll give this location a try. Well, I am glad that I did. It started with the wonderful service provided by Caitlin, my waitress. She was always there when I need her making sure that my drink was always feel and to see if I needed any other things for my meal. I ordered the Hell's Kitchen Chicken and it was absolutely fabulous. The chicken was breaded and sauteed in a wonderful wine sauce and it came with some roasted vegetables and some of the most delicious roasted tomatoes I have ever eaten. Of course, I started my meal with their Garden salad and it was, as always, fresh, crispy and delicious. I am looking forward to being back in the area and visiting East Side Mario's once again. read more

We had a birthday party- 16 people. I realize a large single group can present a challenge to servers, but this was not a prime time reservation. Most of the food did arrive close to the same time with only one dish that was forgotten and when did arrive, was improperly prepared and had to be corrected. No refills on the bottomless salads were offered. The food was bland, even the "spicy" dishes were more or less tasteless. Refilling drinks was slow. Servers had to be repeatedly flagged down. Toward the end of the meal, the severs were so aggressively removing plates that one guest had the hamburger in hand while the plate of fries was removed and everyone felt like they were being rushed out. Overall a disappointing experience. Not likely to be repeated. read more

It's ESM - so you know the food - but be warned - the service here is crap. Been here 2 years while on vacation - waitresses are clueless. When they aren't flat out ignoring you, they are forgetting your order or screwing it up. Avoid!!! read more

Fantastic service from Rachel and the food was absolutely delicious!! Never disappointed when we come here and tonight they're having a party for New Year's Eve. All the kids get hats and noise makers for the countdown. Happy New Year!! read more

Yummy thanks mom.... my treat... Andrew Try the prima-vera or the linguini or the tortellini or ravoili with sauce... The chicken cachtori in Waterloo looked good too... The salad and garlic bread fantasic... thanks... love the hot peppers in your greek salad... Andrew (c) Copyright 2017. Andrew M. Walduck. Associated Press. All Rights Reserved. read more

YFAMILY and I just had dinner at ESM on Memorial Ave in Orillia. now I know that it it now under new ownership but it was a very upsetting experience. We go to ESM at least once a month, sometimes more often and quite often I take visitors there for a meal. Tonight, the waitress, Kate S. was very snippy. When we asked about our salad she said it was coming, in a "what do you expect" tone of voice. The salad arrived one minute ahead of the main course! When the bill arrived at the end of the meal I was stunned to see that I had been charged $4.99 for the salad. Previously, it was included in the price of what I ordered, which was a veal Sammy (meat ONLY, no bread or vegetables or sauce) and penne. The previous owner never charged me extra for the salad saying that I only got the veal and nothing else that makes up a Sammy. My niece ordered a calzone. Again she was charged $4.99 for the salad. My sister and her husband ordered parmagiani and presumably the salad was included in their meal however, when the bill came for the 3 of them it showed this charge for my niece's salad. |First, if you are going to charge for an item, the waitress should have brought this to our attention; second, if we are charged for two salads we should have received two salads not just one bowl. We are VERY upset and will not return to that restaurant again and will so caution our friends and neighbors as well. Also, charging $3.29 for a glass of fountain pepsi is just theft. (we were never even offered refills). John knew how to run a restaurant, keep his staff in line, deliver food to your table in a timely manner and not overcharge read more

Well 3 of us went in for appetizers & drinks prior to going to Casino Rama. Ordered 2 orders of wings (there garlic parmesian ones) have had many times before and always happy. as always the server asked if we also wanted any sauce with these, we asked for hot sauce on the side. The 2 orders of PLAIN deepfried wings came litterely with no garlic parmesian (which is how they are advertised on the menu) horrible, when we got the server back to address this this, she responded oh let me check with the kitchen maybe they forgot. Then comes back and informs us since we wanted hot sauce on side they gave us plain crappy chicken wings. I said this is not what we ordered, was told oh well thats what they do here. Ordered these wings many times always with sauce on side and wings always come garlic parmesian as stated. Also had there famous budda bread, again this wasnt tossed in any garlic parmesian came plain, Absolutely nothing was done to rectify this meal. we paid the full and complete bill and they have now just lost 2 families worth of business over this. read more

Waited an hour to be seated and noone came back to seat us. Was told it would be a 15 minute wait. Tonnes of people after us were seated and there were empty tables available. Can't comment on the food because we never got to eat or drink anything because we left. I understand it was a busy night and we waited patiently but the service didn't seem to care we were waiting. Thanks for wasting and hour of our Saturday night... read more

On a recent trip to Casino Rama to see a show we stopped at East Side Mario's for Dinner. We had been there a couple of years ago and remembered it as quite a good spot. This time however was not as pleasant. Upon selecting from the many draft beers on tap we were informed that if we liked our beer cold, we did not want the draft. The waitress informed us that in the summer the taps were warm. Considering they have a patio I found that to be quite absurd. We took bottles having no choice but did not get offered a discount as a pint of draft is cheaper than the equivalent bottles. The premise for food is all you can eat bread and salad, the cesare salad was good, the bread was decent. The entree's were quite pricey, the amount of the all you can eat sides factored in I suppose. I took the Lasagna, small portion and it was too hot to eat, burning. I ended up eating it too hot as it was not cooling down after 10 minutes My wife had the Chicken Parmesan sandwich, looked good and she enjoyed it , that was cheaper than the meal and came with a salad. She ordered a light cesaer dressing but the salad was swimming in it and she didn't finish it. For these reasons I would rate it 1/5 ,the service was good and attentive but we would likely not go back to this location, next time we will try the Kelseys up the street read more

When i walk in with my dad. we had to wait for a bit to be seated and then we had to wait 5 minutes to order and 25 minutes to get our food. average ticket time should be 10-12 minutes not 25 minutes, read more