Overall, I was decently satisfied with the work East Penn Roofing did on my home, but I was very frustrated with the lack of communication and the surprise bill I received at the end.
We had Jacob, the estimator, come out and give us a quote of around $6,000 (plus or minus a few hundred dollars) for a roof leak repair. The crew came out, installed a new rubber roof on our back sunroom, added a skylight, and did some carpentry work. The only communication I received during the project was a single phone call from Jacob, letting me know the cost might be a few hundred dollars higher than the original estimate.
The next day, however, someone else came out asking us to sign a change order stating we owed an additional $3,200 on top of the $6,000 estimate. I could have understood $1,000 over, but more than 50% higher with no warning? That was completely unreasonable. Unfortunately, their fine print allows them to tack on costs without much recourse for the customer. Change orders are presented after the work is done, not during the process, leaving you with no opportunity to approve or decline adjustments as they go.
In summary: East Penn Roofing does solid work, but their communication is poor and you should be prepared for surprise costs far above your initial estimate. Buyer beware. read more