DO NOT HIRE THIS COMPANY!! Total scam artists and con men. We had a major house fire in our…read morebrownstone and filed a very large insurance claim. All of our possessions were removed, cleaned and major repairs were assessed. Insurance paid him over 100K and we paid him 45K for additional enhancements like HVAC and modernized system. It began smoothly and then after two months Giovanni Villion grew more removed and essentially walked off the job. We lost a year of our life being displaced from this home, out thousands of dollars and he has walked off the job. we need to somehow recover our home now and all his workers he employed seem to be in on the con. We were obviously taken for a ride, worst traumatic experience!

Do not trust this company. Wilson Villon and his son Geo started off great and wound up stealing…read more$8,000 of the insurance money given to them for repairs. I am currently in small claims court with them trying to get the money back.

Just had my inspection last night, and they were able to accommodate my later hours. I…read moreunfortunately didn't catch the inspector's name, but he was amazing and looked over my kitchen and bathroom where I've been dealing with persistent leaks from an upstairs neighbor and shoddily done repairs by my property manager's "mold guys". He identified areas of moisture that I wasn't aware of and took his time making sure everything was looked over. He also took samples I requested. He was great and so nice and explained everything in so much detail! I don't have the report yet since it was just done last night but just wanted to let his team know he was great!

David and Shayna are both great! They were helpful, patient and came across very reliable and…read moreknowledgeable. I highly recommend them.

Such a great company to work with. I walked into a flooded…read morehouse a Friday night, called The Restoration Operators, Carlos & assistant showed up within 45mn. The process started right there and then, the Insurance information was the only thing needed. I didn't have to miss any work day, they did the mitigation, packed my furniture away and did the repair as well. The construction/Project manager Jose A. and team Jorge/Horhe and Mauricio were very patient and understanding during this stressful moment, Jose did a good job communicating during the entire process and was there to answer any and all questions. I didn't regret working with The restoration Operators company and would like to thank the entire team, Cole and the team behind the scene as well. FYI they found Cash under my bed wrapped it nicely and returned it to me with my furniture.

From the owner: Restoration Operators is your trusted partner in disaster restoration, offering 24/7 emergency…read moreservices for water, fire, storm, and mold damage. Our team of experienced professionals, including seasoned military veterans, is dedicated to providing fast, reliable, and professional solutions. With state-of-the-art equipment and a 45-minute first response time, we handle both residential and commercial projects with precision. Our commitment to customer satisfaction and transparency makes us the top choice for restoring your property. Choose Restoration Operators for unparalleled expertise and a swift return to normalcy.

I highly recommend Bruce's Blue Arrow Team. My house was leaking . I used the restoration company…read morerecommended by my insurance . Their work was terrible and I was almost being ripped off (I found a lot of mold on the ground after they dried it). Thanks to Bruce helped me solve the difficulties , and He didn't charge me any consulting fee.He Teach me how to deal with that restoration company with his experience and professional knowledge. Finally, that company agreed to fix all the problems for me! Through our talk , I can tell that Bruce is very professional, and he is also very kind. It is the team that people can trust! If you need help in New York, I highly recommend them 极力推荐Bruce的蓝箭工程队 我家之前也是漏水 用了保险公司推荐的环境公司 活干的不好不说 还差点被坑了（他们烘干完我在地上发现好多霉）多亏Bruce没日没夜的帮我解决困难 而且不收取我任何咨询费用 用他的专业知识和多年经验教我如何应对保险和那家环境公司 才能及时止损 最后那家公司同意给我修复的所有问题！从聊天能感受到bruce不仅专业 人也善良 不做亏心的买卖 是老百姓可以相信的团队！如果你在纽约 有这方面需要帮助 真心推荐他们

They are very knowledgeable on water damage restoration as well as insurance claims process. They…read moreare very patient and detail in explaining the whole situation to us. I would definitely recommend them if you have water damage. They did a great job on my property

After dealing with kitchen damage, I realized the actual repair part was only half the battle. The…read moreinsurance side of everything was honestly more overwhelming than the damage itself. Every phone call felt like I was speaking a different language and I had no idea what was actually covered versus what I was being told. Finding NYTDR completely changed that experience for me. What I appreciated most was that they approached the situation like people who actually understand how stressful it is to have your home disrupted, not just like another construction job. They caught things in the kitchen that I would've never thought to document for the claim and explained the process in a way that actually made sense. There were multiple moments where I probably would've accepted less from insurance if they hadn't stepped in. The kitchen now looks better than it did before the damage happened, but honestly the biggest value was having people who knew how to navigate both the restoration side and the insurance side at the same time. That combination is rare. Most companies either know construction or know claims. NYTDR seemed to understand both equally well, which made the entire process way smoother than I expected.

Had a consultation with Michael on a mold issue I've been having in my apartment, and could not…read morehave trusted his advice more. A lot of times when you're dealing with issues like this, you don't know where to start and are always feeling like every company is trying to take advantage of you. That is NOT the case with NYTDR! Michael gave me realistic advice for my situation, and made me feel at ease and that I had all the information I needed to make decisions for myself. I would absolutely recommend this company for anyone dealing with mold and other damage issues in your home!

I highly recommend Prime Mold removal and think they are excellent at what they do. We have had…read moreseveral major water damage incidents including a pipe leak from our next door neighbors and an extension roof leak which in both cases affected multiple levels and caused significant damage to our three story brownstone. The Prime Mold team is highly professional and deconstructed, completed mold remediation and restored ceilings and walls including drywall, plaster and painting that had been stripped down to the brick. They take unusual pride and put great effort into their work. Thanks to you all -- you're the best! Brad and Valerie Zilbersher

We hired Prime Mold Removal after a burst frozen pipe caused significant water damage throughout…read moreour home (attic, primary bedroom suite, living room, and basement). Mike responded immediately and was on-site the next day to assess the situation. His professionalism, transparency, and clear communication made it easy to move forward with confidence. Mike, Simon, and their team were outstanding from start to finish. They completed the water mitigation and mold remediation in just three days--impressive given the scope of the damage. The crew was highly skilled, respectful of our home, and extremely detail-oriented. They protected our belongings, kept the work areas contained, and thoroughly cleaned up at the end of each day. Communication was excellent throughout. Mike also provided prompt, detailed documentation for insurance, which made the claims process much smoother. While insurance approvals took time (outside their control), once cleared, the rebuild was completed in only three weeks--far faster than expected. Even minor finishing details were handled quickly and without issue. Prime Mold Removal exceeded our expectations across the board. If you're dealing with water damage, mold, or need reconstruction, I highly recommend them without hesitation.

I requested a couch cleaning service and I'm very happy with the results. I spoke with the owner (I…read morethink?) beforehand to ask questions and get an estimate before committing to a date. Day of, they came and explained what would be included in the service + shared what to do after for best results (e.g., flipping of cushions). If my toddler decides to make this couch his canvas again, I would hire these guys again.

Jack was very helpful and knowledgable, and gave me lots of advice over the phone about my rug…read morestain (kiddo spilled green smoothie, ugh). He made calls to his team, rearranged appointments, and scheduled me for the same day - just a few hours after my desperate call for help! Great customer service.