In March 2024, my husband and I paid a deposit to Jim and Susan Staresinic (the current owners of…read moreRod's Carpet) on our small 504 sq ft family room floor. Eight months later, we are still waiting for the job to be completed. According to the installers, in April, Jim ordered the wrong transition strips to go between the LVP flooring and the ceramic tile. Jim reordered more transition strips. These strips were too narrow to fill the gap left between the two floors. Jim said that he would reorder in more transition strips. He told us would get back to us and come out to ensure these strips would work - that was in September. Jim did not get back to us, I had to contact him. Here we sit, the floor still is not completed. I cannot in good conscience recommend this business! It is by far the worst follow-up and communications I have ever encountered from a business owner!

I came here looking for a backsplash for my kitchen. Tile options with different hues of blue that…read morearen't glass seem to be a challenge to come by. If I didn't find a tile it was ridiculously expensive. Like 20sqft came out to about $700-$800 and it wasn't even super fancy tile. The cost wasn't necessarily per sqft but more per each piece of tile. It's just not reasonable when it comes to pricing. Now the staff is really great and super nice and they take the tone to talk to you and help you. If you come with a stroller you gotta park out back because if you go through the front you can't get to the tile without having to go up some stairs

Went to Discount Carpet for estimate on 2 bedrooms. They saved me $900. over other stores!…read moreThe installers arrived on time, professional yet friendly! No breaks,, worked entire time. I'm so pleased. You will be also!!

Great selection, good prices, and excellent customer service. Used them to replace carpet in our…read moreMaster Bedroom. I used a different company to install other flooring and wish I would have used this company instead. They were efficient, communicative and reliable.

It was horrible. We have been using them for a decade for all our flooring needs however, when we…read moreneeded new wood floors/laminate put down in our bedroom and living room. They covered over a soft spot in the living room instead of replacing the wood underneath. They then left all of what they pulled up out in our front yard, and our said sons had to carry it off.. When I complained to the manager he basically said it was our fault for having dogs in our house. I will never use them again and now we have to find someone to fix the soft spot because they refused to come back out.

Extremely UNPROFESSIONAL, poor service. Bought flooring for our entire house build from them; they…read morehad an Installer they use name Troy. The installation was terrible, flooring was installed over debris that would have stayed there if I didn't make them "fix" it. Gaps everywhere, cuts too big and crooked. Troy was paid in full before we saw the final install. Contacted Floor Factory Outlet manager Bruce McConaghey; we were told FFO would make it right. Bruce continually thanked us for our patience. FFO sent a couple of their "inspectors" to inspect the floors in person. FFO then sent a "Floor Detective" to do an in depth inspection. The Floor Detectives finding was that it was faulty installation. When FFO was advised, after stringing us along for months and telling us the whole time that they would make it right; FFO manager Bruce McConaghey said "at this point in time, the issue is between you and Troy." They did absolutely nothing to resolve a problem that was caused by their installer. They falsely misled us by continually telling us they would make it right. The day after they received the Floor Detectives findings that showed it was due to faulty installation by FFO installer Troy, they emailed us that they would not be helping us any longer and that we would have to take care of it ourselves. I would NEVER recommend FFO.

I purchased 1200 sq ft of Nickel Grey Luxury Vinyl Plank from Discount Quality Flooring. They were…read moreable to get the flooring material in two days. I am very pleased with the flooring material. Pricing was very competitive with the big box stores with better quality.

We are replacing very old flooring in our home a room at a time. We started with the living room…read moreand hallway. I found the flooring I loved and the installation price was agreeable as well. Pete and Mike came today and did an excellent job. My new floor looks amazing!! I normally go by reviews when choosing a company. I'm so glad the lack of reviews didn't keep me from going in here. Great job!! Excellent customer service!! I will continue to use them for the rest of my projects!!

I had a great experience with Carpet one. The showroom has many beautiful options to choose from,…read moreand the overall environment is clean and inviting. Courtney helped during the whole process of renovating my condo and I couldn't be happier. I would use carpet one again and would recommend them to friends and family.

took big amount off money from my credit card without my authorization - never done any work.Never…read moreexperienced company taking money from customer wit giving invoice/ detailed invoice and work not done . We are going to sue them.Not registered with BBB why?

Who knew? Right here in Ormond Beach! The nicest guys to buy flooring from. We worked with Jim and…read moreMike to get the tile we needed. Amazing prices! Great selection! We had a few pieces of tile that were chipped in the corner. It wasn't problem at all, Mike made it right. Thank you!

Found a steal of a deal! This outift carries porcelain 12x24 tile at about half of what Lowes…read morequoted us

I really cannot say enough good things about this business. When you are spending such a big…read moreamount of money on such a long-term purchase, it can be stressful and you wonder if you are getting a good deal. I can tell you that Aloha made this purchase a breeze. They were very patient and knowledgable in explaining the various product options in the showroom. They were very accommodating in lending samples to take home. Larry Smith, who came to do the measurements in our home, could not have been more pleasant and professional. Vicki Smith, who was our contact for quotes and payments also was amazing friendly and helpful. And the installers did a great job both in carpet-laying skill and in overall professionalism. We felt very secure that all of the folks involved were honest, integrity-filled people. And to verify that we had indeed received a very good deal, my folks who live in a different state fell in love with my new carpet and asked for a quote from a business close to them. The price they were quoted was significantly higher than what we paid! We were so pleased that my husband just asked Aloha to quote a job for him at his place of business. So, we definitely plan on using Aloha whenever we need flooring!

We had our entire apartment replaced with carpet from Aloha. Everyone in the office & the…read moreinstallers were great & followed up with us after the installation. We would do business with them again if needed.

Needed only one room restored because of scratches from a office chair. Capers came in and did a…read moreexcellent job matching the flooring that was in the other rooms. They arrived on time every day and finished on schedule. Thanks Capers for a job well done.

Rude owner- I would never use their service! We had an appt. and we waited for them to show. When…read moreon one appeared, we called the office twice leaving messages on their machine .The next day the owner called claiming he was at our house and left a card and cursed out my husband. No card found and if he was at the house why didn't he call? He was completely unprofessional and rude. We own 3 houses in Ormond Beach and I will never call this business again.

Hi! I'm Mellie and I work here! We have over 150 years combined experience in our sales staff and…read morea gorgeous showroom full of beautiful carpet, tile, LVP and wood flooring! Come see us!

Excellent Service by the Office and Staff!…read more Michele and Debbie at the office know how to accommodate with a Smile! Ted and Rich were Professional at Flooring and did a perfect tile flooring in our Florida Condo! They go above and beyond! Very Very Pleased!