Very poor response, rude and unprofessional. Set appointment, sent text 1/2 hour before to cancel and and asked to reschedule later. No call back for 2 days. Left a message and no return call. Can't believe people like Justin work there, or God forbid he owns it. read more

I hired East Coast Arbor Pro Inc. to trim 4 trees (2 front, 2 back), but from start to finish the process was chaotic and unprofessional. Communication was poor -- I had to chase them down for basic info like the appointment time, payment options, or even whether I needed to prep anything. No in-person walkthrough, just a vague text quote. On the rescheduled day, the crew arrived with no notice and couldn't access the back trees without risking damage to my irrigation system. Their only solution involved using a 7,000 lb lift that would likely crush sprinkler lines -- and they didn't have basic tools like a working pole saw. They admitted they couldn't do the job as quoted. I declined partial service due to the steep revised cost and limited scope. Their machine still left deep ruts in my and my neighbor's yard and ran over a sprinkler head anyway -- exactly what I was trying to avoid. When I contacted the owner and provided details including pictures, Justin, he offered zero apology and dismissed the issues with "all this over a $400 job." I requested a simple resolution: drop off some topsoil so I could fix the damage myself. He agreed... but never delivered and stopped responding. I was additionally insulted via text reply and on google reviews upon submitting my 1 star review recapping the experience. Which are all visible on google reviews. The owner is immature and unprofessional. read more

Didn't show up or call THREE times in a row. I wound up having to trim all 18 of my own palms. Didn't show up today (third time) and won't answer phone or text messages. The attached screenshot are texts from Justin blaming me and calling me names after I texted asking him when he was going to show up. read more

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I wouldn't hire anyone but East Coast Arbor Pro. They are very detail and customer oriented. We have 42 Oak trees on our property and we only use East Coast to keep them all trimmed. Thanks for your great work! read more

Due to the incompetence of Justin's helper, my mango tree's root system was destroyed along with underground sprinkler piping. The tree was not properly staked and fell a second time the day after initially uprighting the fallen tree, snapping one of the main roots in half! When he tried to right it again, he let the tree fall again, pulling even more roots out of the ground. while digging around trying to figure out how to fix the mess he made, he damaged the sprinkler pipe. At this point the tree was a loss and now I also needed sprinkler repair. I am now out $500 with no tree. I could have paid another company $275 to just remove the tree, which is what Justin's crew did in the end for $500. I do not recommend these guys for your tree needs. read more

I had used this co. a couple years ago and was not unpleased with the work at the time, so I had them do some more work this year. At the time of the estimate I told the owner to send me the written estimate, he asked me to text him the email address so I did and since I was going to be out of town he was supposed to send the invoice by email as well. I never got them. I found out later that he sent it to an old email address from two years ago that I no longer use and not the email address I texted him. In addition I was traveling while they did the work and told him I would send his payment as soon as I got situated at my destination and he started threatening me with liens and late charges if I didn't pay him immediately. I was taken aback because most companies don't charge late fees beginning the day after the work and most companies do not threaten you so rudely, the tone was ridiculous and it wasn't as though as I was asking for more than a day or so to make the payment. Well I paid immediately even though it was difficult logistically; and based on that, the email problem, and the fact that they didn't actually complete the trimming on one of the trees that I asked for the way I asked, I will not be using this company again. read more

Justin responded very promptly to my message asking for a price to remove two dying palm trees (about 15' each) and grind the stumps. I sent a couple of photos. The price was reasonable, and we agreed on a price and date/time. On the date agreed to, he arrived promptly and did the work efficiently. He had all the equipment needed and did all the work himself. Work was done in about an hour and he left the area very neat and clean. I was really impressed. I highly recommend him. read more

East Coast Arbor Pro - Tree Services Near Me - Palm Bay, Florida