We recently moved back to the area, and shortly after our arrival, our washing machine decided to quit. I went to East Coast Appliance to go look as I had an idea on what I wanted. There was zero pressure from the sales staff, and I was able to look through the range of options completely un-harrassed. When I did have questions, Chris G. was right there to provide thorough answers. The washer I chose was not in stock, but they were able to receive it quickly, and I was contacted for delivery as soon as possible. The delivery team was amazing, and took better care of moving the old washer out and new washer in than my husband would have. They ensured everything was correctly hooked up, and then started the washer to ensure no leaks were present. I could not have asked for a better experience. read more

Went into East Coast Appliance looking for a stove, ended up getting a stove and a fridge. The stove was delivered and in the back of my mind I felt something was wrong, and as it turns out it was!! I was told that the stove I wanted would be exactly like the one on the sales floor except electric and not gas. Should have trusted my gut and went back to the store sooner and double check, and it was indeed not the stove I was supposed to get!! Now they are saying that because it has been in my house for 9 days too bad. Nothing they can do about it. Do not go to East Coast Appliance they are in the business to look out for themselves only and not the customer!!! read more

When I am in the market for appliances, East Coast Appliance is my go to place for the best price and selection in the area. The staff here is friendly, knowledgeable and the experience is truly hassle free! read more

East Coast Appliance - Outside signage - Discount Store Near Me - Chesapeake, Virginia

I am so disappointed in the service. The policy of letting them know if something is wrong within 24 hours and they will make it right is a lie. My refrigerator has not worked right since day one and they refuse to make it right. On East Coast Appliance return policy it states that if your product is not working correctly within 24 hours they will replace it. I did just that and it still is not working properly. I even walked into the store and the manager said that there is nothing they can do once service gets involved. I feel the fridge should have been replaced by East Coast and they can work with the manufacturer to fix it. I purchased it in July and it still doesn't work properly! read more

Please don't go to East Coast Appliances I moved here from Florida and made the mistake of buying a washer and dryer from them after two weeks the dryer stopped working so I contacted East Coast and they sent a guy out that couldn't fix it they completely ignored me after that refusing all my calls I ended up giving the washer and dryer to goodwill I lost $2400.and had too but a new washer and dryer which I got at Home Depot. I've had so many people tell me that they experienced the same exact thing as me so please stay away from them read more

Extended Warranty was terrible.I will never by appliance from east coast again. My washing machine is only 4 years old Warranty only covered 3 visits from repair man.Also pay out of pocket 4 times.GE product are terrible read more

I bought a washer and dryer from the Va Beach location. The washer started making a loud noise when operating about 6 months after buying it. They came out several times to try to fix it over 12 months then said I should call GE to fix it. GE came out twice, charging me $300 the first time saying it was no longer under warranty, and trying to charge me another $275 the second time (two days later). I bought a new washer while talking to the GE repairman. I won't be back to ECA or GE. read more

This review is in response to owner feedback from Rob N on a previous review (screenshot attached). The confusion in this case is not with the customer. It is with your employee Jamie. When we inquired as to what was wrong with the refrigerator in question, her response was that there was nothing wrong with it at all. It was just the last one you had so it was taken out of the box and put on the floor. This was a flat out lie from Jamie, as when we came back the next day to pay for it and noticed the drawer separators were missing, she advised that they had been given to another customer. So what your response says to me is that it it is your policy to mislead potential buyers. It is an absolute misrepresentation to say an item is "brand new out of the box" when it has been cannibalized for parts. Shame on her, and shame one you for defending it. In this case, she was a poor representative for your business, with an attitude so condescending that I will avoid your store completely and recommend everyone I know do the same. Honestly, having an employee with that attitude, its not wonder your rating is in the basement. It is not your "scratch and dent as is" policy that is frustrating. It is the misrepresentation and lying and snotty attitude that are frustrating. *Screenshot will not upload. It is amazing to me that a business owner cannot admit that his employee misrepresented the condition of an item. It is a really bad look, and I am sure part of the cause of all the bad reviews. You seem to be focused on day 2 when we learned of the missing parts, not day 1 when we were lied to about it. So dont come on here talking about how aware you are of the interactions. You are missing a whole day. So either you are ignorant to it, or your employee never told you about the day one lies she told us. Let me break it down like a fraction for you Rob. When we asked your employee what was wrong with the item in question, the answer SHOULD have been "some parts were cannibalized for another unit". NOT "nothing wrong, its just the last one we have". Again I will say this as clearly as possible for you, as you seem to be having some comprehension issue. We do not have a problem with the scratch and dent open box policies of stores like yours. We have a problem with employees misrepresenting the condition of said items. I dont know who your manager was, but he or she never made an attempt to intervene in anything. Once again, we did not have an issue with the policy, we had an issue with the lies. If you support that, then Good For You. Zero stars. Horrible company. Shady business practice in regards to not disclosing issues up front. I am certain that had we not noticed, your snake oil rep would have sold us the item without ever mentioning the missing parts. Your inability to understand what the issue is here speaks volumes to either your intelligence or your integrity. Either way, its more than enough to keep us away in the future, as well as warn anyone we know that could be a potential customer. Thanks for giving us the opportunity. read more

This was an absolute bad experience for us. We were looking for a refrigerator. We found one at East Coast appliance on Battlefield Boulevard in Chesapeake. We talked to the people there yesterday and they told us that there was nothing wrong with that refrigerator. It was out of the box brand new. Went back the next day to pay cash for the refrigerator to find that it is missing some pieces two dividers for one of the drawers. We went to the counter and spoke to one of the employees, and she said that those dividers got taken out of that refrigerator and given to somebody else who purchased another model of that refrigerator because they didn't have them with the refrigerator they were buying. So with all this being said, you don't tell somebody that this is a brand new refrigerator out of the box with pieces that are missing. She told us to go and buy them elsewhere. Because she had to buy them for her refrigerator. That was unacceptable. They could've lowered the price a little more considering that all the parts should've been with a refrigerator in which they said was out of the box brand new. End of story. we were made to feel like pieces of crap in that store today. Instead of trying to work with the customer you smirk at the customer and make them feel like they're in the wrong. No we did nothing wrong. They could've lowered the prize they could've done anything possible. They could've ordered the pieces that were missing for us considering. They didn't instead we got made to feel like we were worthless and we left. read more

I have a fridge that has been repaired twice for the same problem and now it is more than a year old and is failing for the exact same problem and I have been referred to the manufacturer for help, they never fixed the original problem but now it's my problem, there attitude is they could care less read more

After Home Depot completely screwed up our order and delivery we went to East Coast Appliance for help. They were able to find the right microwave and immediately add it to the Saturday delivery schedule despite being only 2 days from purchase. Nick the delivery person was on time, super efficient and helpful and knocked the install out of the park. It was critical as we were listing the house on the market the following Wednesday. Everything we experienced at East Coast was 1st class and beneficial. Skip the big box stores and go with the pros! read more

I have had the worst customer service experience with this company. I really regret purchasing appliances from them, it simply isn't worth it when the appliance has issues. read more

I purchased a washer /dryer combo from East Coast appliance in Newport, Aug 3, 2025, Scratch, and dent sale but to my knowledge it is a scratch and damage. And as of October 12. There is a crack in the drum in the dryer and the rubber is missing from around it. Which destroyed two of my blouse and they will not replace under their warranty. And as of today October 22 my appliances still down. My first Incident the washer machine didn't worked the day they delivered it, Aug, 6, 2025. I had to wait for them to get me a new sensor in the machine for the first Incident I contacted the district manager as well because I wanted my money back and he stated that they didn't do refunds. STAY AWAY it's only been two months. read more

Always the best experience! I purchased a refrigerator in '22 and yesterday I ordered a range. John L. was very welcoming and I couldn't have asked for a more attentive sales person. He went over and above in researching what I needed and in the end finding it for me. Over the years I have been to another ECA near me but each time I leave disappointed and end up driving the extra miles to come to Chesapeake. They're wonderful! read more

This is for East Coast Appliance in Chesapeake for Justice Parker. Today we brought a nice appliance. He was very professional and knowledgeable of the products in the store and nice and kind. Thank you LG read more

Bought large washer 2 weeks ago as it was recommended for my king size sheets. I decided to wash my king size blanket and the agitator does not agitate my blanket. It just moves back and forth and does not even move my laundry around. A service tech came and said this is how the new models of washer works but he can clearly see that it's not agitating and I also showed him a video. Said to call the store to see what they can do. Called the store back and one person did not want to help me and said he does not know what to tell me because their service person already said they looked at it. I called back after talking to Samsung and they said to call the store back. Called the store back again and John said they can only exchange or swap only if Samsung gave them approval to. And it would take at least 6 weeks from Home office to approve as well. I paid for 3 year warranty for them to tell me I need an approval. So if I'm not satisfied with a product I am unable to return it? Finally called Samsung again and they are getting their Technician out here next week. This has been a bad experience. Of course they want to sell me their products which I paid over 2k for and when it comes to customer service they don't want to help you and tell you they don't know what else they can do for me. I would love for management or home office to call me. read more

The Route 60 Midlothian location exhibited shortcomings including incorrect order fulfillment, delayed delivery, insufficient appliance selection, and unsatisfactory customer service. read more

I had a good experience we walked in and were greeted. And then once we had a few questions an employee helped us and walked the store and showed us different brands in what we were looking for. He also went and printed out a few more options for us. We got some good ideas. Also some of the scratch and dent have good prices and if it's fridge you could put a picture up and nobody would even know. read more

East Coast Appliance - Discount Store Near Me - Chesapeake, Virginia

Do not use East Coast Appliance service!! Overpriced, extremely unresponsive and with a bad attitude that is hard to deal with. They just want your money! The manufacturer's service was far better. read more

Robert was great! Took us 15 mins and we were out! Very quick and easy, he knew what we were looking for after a quick conversation. Robert from north battlefield Blvd location go see him! read more

I recently purchased a GE microwave from the location at Laskin Road. Bob, the Store Manager, was very helpful to me. He found the exact match to the one that was broken. Aaron, young man who delivered and installed my new microwave was very nice and courteous. He was able to efficiently remove my old microwave and install the new one. I am definitely a satisfied customer. Sandy Virginia Beach, VA read more

Friendly knowledgeable staff. Even delivery staff was fast and helpful. Everyone communicated clearly. Pretty wide selection of appliance. This store has the high-end and affordable selections. I was happy with the customer service both from the staff in store and delivery. read more

The service was good, of course it was they wanted to make a sale. A year and a half later I am stuck with a $2000 piece of crap refrigerator, the compressor went out. When I bought the refrigerator I was told it had a 10 year warranty that came with the purchase. Had I know that it was only a 1 year warranty I would have purchased a better one. Buyer beware! I seriously doubt I will be buying any other appliances from this place. East Coast thanks for nothing. I am right back where I was when I came to you looking for a refrigerator for the same reason. Too bad there are no negative stars, I would use them. BUYER BEWARE! BUY AMERICAN MADE! read more

Bought our washer/dryer at East Coast 5 years ago. yes, they are wonderful. BUT when we purchased them we bought the extended warranty: 5 years, $300. The salesman (I won't name him) told us that if we didn't make any claims on the warranty we would get it refunded after 5 years. I wrote it down to be sure. The 5 years was up a few weeks ago, so I took my paperwork in, only to have the salesman say he'd never heard of that, and the manager wasn't in. So I went back later and met the manager: the brother of the guy we purchased from. He told me I would have to call the warranty company, file a claim, and if they agree, I would get HALF the amount in, get this, STORE CREDIT!! Wow, that STINKS! read more

Electrolux Washing Machine purchased a couple of years ago from East Coast Appliance won't dispense bleach or fabric softener. I called and said I would forward a photo of the sticker showing the model and serial number. Was told 'no' - a repairman needs to come out to do a 'diagnostic.' Scheduled this after paying $140 over the phone - repairman came in and took a picture of the sticker with the model and serial number and said, "I'll order the parts, and someone will call you to schedule the replacement of the capacitor." Second visit he installed the new capacitor - it didn't work. He put the old one back in and said he'd be back when a new capacitor was received. Rescheduled - he replaced the capacitor again and had the same result. Asked if he wanted me to put the original capacitor back in and of course I said 'yes.' Then he said he would ask the office to give me a refund. They refunded me for the subsequent visit, but not the $140 for the 'diagnostic.' I called and complained and eventually got 1/2 the diagnostic trip refunded. I took time off work for three days and had to pay $70 to NOT have my machine fixed. I will NEVER purchase anything from East Coast Appliance again. (The repairman was a nice guy - nothing against him. Except that he couldn't fix my machine.) Hopefully I'll find someone who can fix it! :/ read more

Your sales rep John Langowski was great to work with, he was easy to talk to and tried to make sure we got want I wanted for my house. The selection was great. John definitely deserves a five-star review read more

I purchase $37,000 worth of appliances From East Coast. Almost every appliance I've got from them has had to be serviced one had to be replaced. I have an extended service contract on my refrigerator. That is a year and a half old. It has been broken for three days. The repair company was scheduled to come out three weeks ago Sears each time they would text me and tell me I had a window from one to five they never showed up,this happened 3 times the refrigerator was still working at the time but it died 2 days ago . I' contacted east coast all they would do is send a email to the repair company witch is new leaf which did nothing , now they r telling me me the earliest they can get a repair man he is 7 days away so I will be with a refrigerator for seven days already been 3 I will never buy anything from East coast again! read more

My wife and I went to the store located at 1007 Battlefield Blvd Chesapeake, Va. on 11/16/23, 11:30 a.m. to purchase an electric Kitchen range. A gentleman by the name of Mr. Robert Neller assisted us. He was courteous, respectful and took plenty of time with us and was not in a hurry to make a sale. Mr. Neller had excellent product knowledge and gave us good advice. We consider him a company asset. we also purchased a refrigerator and washer and dryer through Mr. Neller. If we had a problem with an appliance, he helps to resolve the issue expeditiously. Clarence S. read more

East coast appliance a locally owned and operated business, bad communication at time of sale. They sell extended warranties pushing the clause that with no claims you will get a refund. They fail to mention a deadline for filing of 30 days at the end of a plan the customer purchased 5 years prior. It's a quite the sham because people get busy and don't meet the deadline at the end of 5 years. This plan is just another money grab, don't shop at east coast appliance or buy the scammy warranty.. read more

We paid for a Samsung Refrigerator, and when they called to schedule a delivery I was told the one we paid for was now OUT OF STOCK. How does that even happen? So we made an alternate choice and we also ordered a cooktop unit as well. Both were going into a rental property in OBX. Delivery was scheduled but I couldn't get an electrician to install it the day of delivery so it sat unopened for 11 days. When we opened it today to install it was CRACKED. When we tried to return it and get it replaced I was told it is policy that after 24 hours there was no returns even though it took 11 days to schedule the install and we had to wait for renters to leave. And the manager was on the rude side as well. Wrong Fridge and broken cooktop. My advice is to shop anyplace other than here, Integrity and customer service are not part of the East Coast Culture. read more

"The best price or it's free" great slogan but not true. We went to the Chesapeake location and got an education on the newer model GE washers and dryers and shopped refrigerators. Drew was Great, We went into another store, looked around. We then priced the same exact models all the way down to the exact model numbers between Lowes and East Coast. I took copies into Drew at the Chesapeake. I was told that they do not sell Frigidaire refrigerators anymore(quite a few on the floor) and they would not match the price from down the street. False advertising at its best read more

Such a great company to work with! I volunteer with a local non- profit, Apricity Hope Project, and ECA provided us a wine fridge to be auctioned off at our fall event and are now donating a deep freezer for our spring event. Not only are they generous, but they are super easy to work with and willing to listen as we describe our needs. Next time I need to make a personal purchase, I know where I will be going. read more

We were greeted by a young black male who printed out appliances that fit our specifications but the prices were a little high. I did like the customer service we got read more

Would give ZERO stars if I could. STAY AWAY from East Coast Appliances for any appliance orders that are not in stock. I cannot tell you how much bad service I have received since November when we ordered our appliance set. From non returned calls, to lies by the associates about things coming in, to items ordered incorrectly...that place is a nightmare. I even reached out to the store manager as well as the VP of Sales for help. Neither really even apologized or tried to make anything right. Getting our hard earned money back now and starting over. I WILL NOT give my money to people who don't appreciate the business and their customers. Wow! read more

I walked around the store for 5 minutes without someone greeting me. Hence another couple walked in and instantly the guy gets up behind the counter to ask them if they need some assistance. He never even looked my way just went back behind the register. Needless to say I walked out and will be spending my money elsewhere read more

This is a continuation of a posting from yesterday 1/11/2024 to try and clarify the matter. I was looking for a downdraft system to replace an existing system in my kitchen. The Best brand model seemed to meet the need. Similar in design as the old system we had, rises up from inside the counter when in use, goes back down out of sight when not needed. The blower is also under the cabinet connects down into an existing 8 inch duck work from the old system. So the blower needs comes straight out the back of the unit, elbows down 90 degrees and connects to existing duck work. What the saleperson ordered was a hugh inline blower using 12 inch duckwork and cannot fit in the cabinet. Would have to go somewhere like midway along the ductwork in the basement. My basement is finished so in order to try and use what he ordered, would mean ripping out the ceiling in the basement, replacing 8 inch with 12 inch duck work or using adapters, and running electrical power to the inline unit. No can do. Would have never agreed to what he ordered if I knew what he was ordering for us. I trusted him. We just needed the same or similar blower that goes in the cabinet directly next to and connecting the new riser unit. Just like the old unit did, then elbows down into the existing 8 inch duct work. But when it was discovered what he ordered was way wrong, the Fredericksburg store manager, Stacy, refused to take back the inline unit and refund my money $812.00 because she said the salesperson had me sign a "consult waiver. " Trickery. Beware of East Coast appliance. It's all about them and screw the customer. read more

**DONT WASTE YOUR TIME! HORRIBLE!!** I WISH I COULD GIZE ZERO STARS!! My husband and I just moved out here from San Diego and our stove went out. So we stop in and notice they had really good prices. So we ended up purchasing a range and hood to replace our down draft. We had someone come out and look at our hookup to make sure the setup was right so we could then schedule the install. THAT'S ABOUT ALL THAT WENT RIGHT! We called on a Monday to schedule install for Saturday. At 0800 on Saturday the install guy calls and he literally says "Um yeah I'm not going to make it today..." My husband asked why not and he replies (I sh*t you not!) "Well, I don't have a good excuse. The store that I thought was open today isn't and I don't have the part to do your install." Are you freaking serious?! You're a professional?! My husband calls the store and Ofcourse there's nothing they can do but they assure us "he's a really good guy". We now have to take time off work for an install. Now on to the hood: they didn't have it in stock so they ordered it for us. stove is installed and it's about 2 1/2 weeks from purchase and we call and ask about the hood. We're told it's supposed to be delivered Thursday and someone will call. NO CALL. We called the following week and they can't tell us why it didn't come but there's another shipment coming and they'll call... NO CALL! We call again and all of a sudden it's there but they have no idea when it got there (it's almost a month later). We schedule install and day of install we get a call saying he'll be here in 30 mins. Almost an HOUR AND A HALF later he shows up. Install process was done about 10pm. DO NOT WASTE YOUR TIME. NO CUSTOMER SERVICE, ALL THEY WANT IS YOUR MONEY! read more

Advertised an item on the shelf with special price, then when you ask about it they only have the more expensive item available in another color hoping you will take that one. The sales guy acted like we interrupted him while he was playing on his phone. It was clearly a bother. We use to buy all our appliances in here but was treated much better with better prices at Lowe's. read more

We were in need of a refrigerator as soon as possible. They assured us we could get it the Wednesday after we bought it. Two weeks later, they're still leading us on and telling us it will be another week. They're rude over the phone, they tell you they will call you back and do not. She actually told us it was an inconvenience for her to deal with this! I would not recommend this place to an enemy! UPDATE we still have not received our refrigerator! We call to see what the status is and they just tell us they'll call us back. They seriously act like it's no big deal! We bought this on the president's day sale but were considering getting our money back and paying full price somewhere that actually cares about their customers. read more

They sold me a gas stove/oven that they knew/or should have known (based on manufacturer records) was defective. They can't fix and it has been months awaiting a replacement. Poor service after the sale. read more