I established care with Holistika Veterinary Clinic in 2024 with one of my cats (I have two)…read more During my first visit I spent over $1,000 on consultation and services. Because of the cost, I needed some time before bringing my second cat in. During that time my second cat had a medical emergency -- a urinary blockage. I rushed him to the emergency vet, where the bill escalated quickly since everything was out of pocket. The emergency vet suggested that to save money, they could give me my cat's urine sample so my regular vet could run the lab tests instead of running them at the emergency hospital. I immediately called Holistika Vet because they were the only veterinarian I had an established relationship with. I was extremely distressed and crying because the emergency vet had told me there was a 50% chance my cat might not survive and that follow-up with my regular vet would be important. The receptionist told me it was their policy that they could not see my second cat because he had never been examined there before. I explained that I understood the policy but asked if they could at least run the urine tests (which I would pay for) to help us understand what caused the blockage. Unfortunately, I was told they could not do that either and that the tests would have to be done at the emergency hospital. The conversation felt very cold and unsympathetic during a moment that was extremely frightening for me as a pet owner. Fast forward to February 2026 -- I scheduled an appointment for both of my cats. A few days before the appointment I received an email canceling it, stating they would no longer see my pets because I had given attitude to the receptionist during the emergency call months earlier. I went in person to speak with management to explain the situation and my perspective. I was told they had no record of the conversation but were still refusing future care. For me, the most disappointing part of this experience was the lack of compassion during a very serious emergency and the refusal to even run a test that could have helped guide my cat's care. Thankfully, I have since found another holistic veterinarian in Glendale, California who has been incredibly supportive.

Our dog has been battling IBD since we adopted him in 2020. After his last flare up, we became…read morefrustrated with the regular commercial vet just constantly recommending harsh steroids - these are making him lose his hair and are not great for his skin and liver. We came here to look for more natural alternatives and met with Dr. Chau. In the short session we had today, we learned about options and recommendations we haven't heard before (herbs, additional tests, and many other potential solutions we can look into). We left feeling more optimistic about potential natural solutions for our fur baby. Our pup is aggressive and bit one of the techs during the saliva sampling - we were absolutely mortified and felt so terrible but the whole staff was so understanding. Everyone there is so sweet and we look forward to the partnership to find a long term solution for our dog. We left with Chinese herbs to help with his severe skin allergies so I'm excited to see if these help him out in the next few weeks! We will also have a follow up consultation once his food allergy test results come back (it's about a 2-3 week lead time).

Extremely unwelcoming & unprofessional lacks good leadership…read more We are part of the Pasadena community and were hoping to establish care for our dog at this clinic. Unfortunately, our experience left a very poor & unprofessional first impression. AFTER ALL WE ARE PAYING FOR A SERVICE!! Upon arrival, we encountered a sign at the front desk that was extremely condescending and immediately gave the impression of a business more interested in enforcing rules than treating patients with respect. There is a 10-minute grace period that is not clearly communicated beforehand, and if you are even slightly late, the clinic threatens to cancel your appointment and charge a late fee. We were only about five minutes late due to a long line and parking delays, yet we were told our appointment was canceled and a late fee would be applied. The staff at the front desk were dismissive and RUDE AF!!!! , particularly one woman who seemed to enjoy asserting power over patients. She even hung up abruptly on a caller saying, "I'll call you back, I'm busy." When we requested to speak to the manager, the response was only slightly better, still condescending, and we were reprimanded for explaining the situation. It felt very much like being treated as children rather than valued clients. For a clinic that presumably cares for animals, this lack of empathy, patience, and basic courtesy was courtesy was shocking. If you're treating your HIGH PAYING CLIENTS THIS BAD!? HOW ARE YOU TREATING OUR BELOVED ANIMALS? YIKES. The behavior at the front desk, combined with the aggressive sign, makes it very difficult to feel comfortable or welcome. We hope the owners and doctor are made aware of this, as staff attitude can seriously affect a clinic's reputation and patient loyalty. We are reconsidering whether to continue using this clinic and strongly encourage owners particularly more than poor management to retrain front desk staff on professionalism and compassion. Patients who spend significant amounts on pet care deserve to be treated with respect and understanding (especially during their first visit) Once this behavior is put on social platforms such as Yelp, Google. Even tik tok you will suffer greatly by allowing your front desk to abuse your clientele? What an absolute embarrassment. Take your disgusting signs down before you go viral.

Christine and Dr. Anna were great to work with - unfortunately, my review stems from a horrible…read moreinteraction I had with Rosey. Everything during our appointment went well. I paid at the end, the receptionist called the team to confirm nothing else was needed on my end, then I left. The next day, I was notified that they forgot to charge me an additional fee from USDA, and was told that had I responded to Rosey's messages prior to our appointment "I would have known that". I triple checked our text chain, phone log, emails, and even PetDesk - none of which have anything from Rosey before our appointment on 3/3. Naturally, I questioned the additional charge (there was already a USDA fee that I paid for on the original invoice) and mentioned that I had no correspondence from Rosey leading up to the appointment. I received such a condescending and accusatory email back from her and was essentially told she would not help me in the future. I'm still waiting to connect with management and share screenshots showing that Rosey never reached out to me before our appointment. I completely understand that mistakes happen and I would have been fine to pay the additional fee. However, I don't stand for gaslighting and false accusations.

We went to Glendora Pet Care Center because the owner used to be on staff at La Verne Animal…read moreHospital and we really thought she was an excellent doctor. Unfortunately, she doesn't work every day and the days we are able to bring our cats in, she does not work those days. The care our cat received was good. They couldn't give us a definitive answer to our cat's problem. They seem to have a high priority of selling food and other products. Also, there is no onsite emergency services. For these reasons we returned to La Verne Animal Hospital and they figured out what was wrong. Glendora Pet Care is a good place, just not for us.

Dr. Huang is hands down the most patient, compassionate, and knowledgeable veterinarian we've ever…read morehad. She always takes her time to explain my dogs condition in detail and never fails to follow up with a phone call to check on how they're recovering. The staff, including Heather, Autumn, and Bijal, are also amazing and will treat your fur babies with lots of love and care. I know that my dogs are always in good hands when I bring them to Glendora Pet Care Center. Unfortunately, one of my dogs crossed the Rainbow Bridge after being hit by a car. My other dog also crossed the Rainbow Bridge at 14 years old last week, and Dr. Huang gently helped him and made sure he was comfortable the whole time. We received a beautiful card with handwritten notes from all the staff and Dr. Huang a few days after and it was very touching and much appreciated. Through Dr. Huang's care, my dogs lived a long and comfortable life. I am truly so grateful to have found her to care for my dogs and will recommend all my family and friends to her.

This is a veterinarian, unlike no other. I walked in for the first time with one of my dogs and it…read morewas the first time I've ever taking her to the vet or she wasn't shaking. I could see Dr. Watanabe really loves what he does and cares for the animals..

The very, very best. I have never trusted any doctor more. This is an EXCELLENT clinic, Dr…read more Watanabe and Dr. Sakamoto and the whole staff have my deepest respect and gratitude.

Our dogs are all part of the family, so any health issues are worrisome. Our Boxer mix has raw skin…read moreon her nose that won't heal, so we brought her in for a diagnosis. Well, it seems it's a type of immune disorder that is very common, so it's not as bad as we thought. You can never take any chances when there is unusual growths, so we're happy the kind veterinarian was able to diagnose after a brief surgery to remove a portion of the growth. We were also happy with the professional atmosphere and clean environment provided by this animal hospital, located close to us and convenient for all our dog's needs.

I'm gonna save you the trouble if you have a senior pet with health issues. Their policy since the…read morepandemic is if your pet has underlying health issues, they won't even see them. I wanted to bring one of my cats in for a cleaning, and they said they wouldn't see him without an echocardiogram first because a doctor once detected a low grade murmur. He'd been treated for hyperthyroidism before, so this made sense to me. I found a teeth cleaning service that makes house calls, doesn't need anesthesia and is way cheaper. Then I fostered a rescue that needs dental surgery. Their website says they work with 501(c)3 charities at their discretion. But because this cat is old and has some health issues, they won't see him. The receptionist recommended some other veterinary dental practices. It must be nice to turn down work. Since they can pick and choose their patients these days, then I'll share what they told me their criteria is if you're looking for a veterinary dentist.

We are so grateful to Hearts and Halos for the care they gave us when we recently had to say…read moregoodbye to our beloved Percy, our boy of 16 years. Denise and her assistant Mark could not have been kinder or more compassionate. From the moment they arrived at our home, they were incredibly gentle and respectful. Denise explained every step of the process so we knew exactly what to expect, never rushed us, and treated Percy with such tenderness and dignity. What was an incredibly heartbreaking day became a peaceful, loving, and respectful farewell to our boy, in his own home and surrounded by the people who loved him. We will always be grateful to Denise and Mark for the kindness they showed Percy and us. I would wholeheartedly recommend Hearts and Halos to anyone facing this very difficult decision.

I will specifically thank Denise Osborne and her assistant…read more It was so peaceful and it helped both Nino and us . He got a worthy end thanks to your help and kindness. We will never forgot what you did

I love Fur Town Spa! I have taken my cat 3 times and they have been so accommodating of my skittish…read morecat and so kind! I take my cat for a lion cut as he sheds a lot of hair and he always comes out so cute. Have worked with Yulia twice and she was great. I live closer now to their sister location (La Verne) but when I called to get the same reservation at the La Verne location they were not accommodating and asked me to get my cat medicated before coming due to his fear of water (ouch), so I continue to make the drive down now to Arcadia and it's totally worth it! Would highly recommend this location!

We love Susan! She is great with all of our fur babies. She will bring out a note pad to jot down…read morewhat services we would like for each pet. If there are any issues that you've noticed, bring it to their attention and they will work on it. We love the service here and they also have packages for pets who need more grooming attention.

Pine Animal Hospital is amazing----- The staff individuals…read moreare just outstanding ! The 2 ladies at the reception desk are gems.-- Pleasant Bubbly Informative Professional and with smiles!! Dr Steve was superb- Professional Concerned Attentive Informative As were the assistants The place is clean Comfortable It made you feel good and my Siamese (Leo) cat was also at ease, which means a great deal to me!!! Another nice touch---- Inside the exam room there was a sign on the door---- "Welcome. Leo" Pine Animal Hospital is beyond a 5 star rating!! Rodger Have already scheduled my calico Cat for exam and any vaccines that may be needed for her!!!

I'm officially coming out of my Yelp Elite retirement because I felt compelled to write this review…read moreafter my experience at Pine Animal Hospital. I brought my dog in for a routine anesthetic dental cleaning. During the procedure, I received a call saying they needed to extract four teeth and that the total would be $2,400. I've had anesthetic dental cleanings done for my dogs at multiple veterinary hospitals over the years, including procedures with extractions, and I have never paid anywhere near that amount. After my husband questioned the estimate, the cost suddenly dropped to around $1,000 for two extractions. That alone left us wondering how the original quote was determined. The pickup experience was even more disappointing. I was handed three pieces of paper with very little explanation and no medication. Every other veterinarian I've been to has sent my dog home with pain medication directly from the clinic. Instead, I was told I needed to call around to CVS and other pharmacies to find one that could fill the prescriptions. Meanwhile, my poor dog had just undergone oral surgery and was crying in pain. I had to take her home first, then immediately drive to CVS. Once there, the pharmacist spent over 30 minutes on the phone with the vet trying to clarify the prescriptions. Then came the most alarming part of the entire experience. One of the prescribed medications was rejected by the pharmacist because it contained xylitol, a sugar alcohol that is highly toxic to dogs and can be fatal if ingested. I was shocked that this prescription was written in the first place. Had the pharmacist not caught it, I could have unknowingly given my dog a medication containing an ingredient that poses a serious danger to dogs. That was the final straw. I have three dogs and recently moved to Long Beach, so I was hoping to find a veterinary clinic I could trust for years to come. Unfortunately, Pine Animal Hospital has lost what would have been a loyal customer. Based on my experience, I cannot recommend this clinic and would encourage others to look elsewhere.