Annie is flat out amazing. My parents have 2 cockapoos and they can be a serious handful. Lots of…read moreanxiety and just all around nervousness. Well, she handles them very well. Grooms, cuts nails, and bathes them with no issues at all. She's a blast to talk to and seriously cares for the animals she takes care of. If you have pets that need grooming and can struggle with take-in grooming places, give Annie a shot. I 100% cannot recommend her enough!!

Annie has been grooming our cat Libby for almost 2 years. We use her mobile grooming service. She…read morecomes to our home in East Aurora (at the scheduled time) and grooms Libby in the style we request. She is very gentle with Libby and does a great job cleaning up the fur afterward. We highly recommend her.

Bonnie did a wonderful job!! My yorkshire terrior looked amazing and was happy and calm after her…read moregrooming. Lucy is a blind elder dog and Bonnie has patience and knowledge to keep Lucy calm. She was friendly, professional, and I will definitely be returning for future grooming.

I was so lucky to find Fluffy Puppy Grooming Spa for my two Golden Doodles. Bonnie, the Owner &…read moreVictoria, her assistant, have been outstanding with quality spa care. Bonnie located a missed staple from my elderly Doodle's surgery and pampers him with every visit. He's even gotten a bow tie! My female younger Doodle has super curly fur and Bonnie & Victoria have taken much time and effort to beautify her. All their hard work is much appreciated and I receive many compliments on their grooming. Bonnie even advised and taught me how to comb my Doodle out, is very accommodating with appointments, and has treated my Doodles with love.

Donna was great with Elphaba. She normally doesn't like getting groomed but Donna was so patient…read morewith her. Can't wait to bring MIA in next.

This location is new and clean. They have great staff. I needed to schedule grooming and the…read moremanager took care of it personally. Needed certain food but none was out. Staff went to the back and grabbed it for me. Really gave great customer service and the only person doing grooming did an excellent job on both of my dogs. She even gave me a coupon to help defray costs. Great store. I have switched locations because of this.

Service at this Location is mediocre: However the Grooming Dept is 5…read more Management needs to train their employees to be more friendly & knowledgeable of their products..

I worked here for barely 2 weeks and had to leave immediately…read more.. They really try to care for the dogs here and are truly gentle. However, there's constant screaming at the dogs at the simplest bark or slightly rough play style. I had a dog literally pee all over herself because she was scarred to move from the corner (sweetest girl). I told my supervisor and the poor girl was just dragged out of the room, put into a kennel with her own urine still covering her legs and tail... Not even a wipe down- They clean the rooms with a hose yet none of the outlets are covered and the small dogs are exposed to peeling, wet, and splintering wood. We're told not to spray the outlets, which is a no brainer. They're organized and I can tell they try. However, I have seen several safety and hygiene concerns.. The outsides were covered in old poop stuck in the snow with dogs that eat and roll in poop.. Or happen to simply fall in it. I run my own pet-sitting and things about this place just really disturbed me.. Constant communication between staff is rare. They are good people but the place needs plenty more effort put in in regards to properly caring for these dogs....

Our pup just got back from an 8 day stay at resorts. We booked him the king suite and it was so…read moreworth it! Our dog has seizures and is on medication daily. He's pretty high maintenance but staff was really receptive all the info we shared at drop off regarding his needs. Staff were amazing, and communicated very well. The manager/assistant were so sweet and reached out to us when he unfortunately had a seizure and followed up again to assure us that he was back to himself. He really enjoyed his walks through the village and staff was great about sending pictures. Pickup and drop off was smooth. We will definitely be boarding with Resorts and Play again in the future!

Amazing talent in this AKC salon safe certified and AKC CPR certified salon. The groomers have…read moredecades of experience and are very knowledgeable and professional. They will care for your pet like they were their own. Don't deny yourself a chance to be a client in this quickly flourishing company!

From the owner: Award winning pet stylist serving all WNY pets. Lots of continued education and training. read more

I needed a last minute gift for a dog. I came across The Lucky Dog Pet Co and called to see what…read morethey have in stock. I was thrilled that they have a phone number listed and I was able to speak to someone quickly. He was able to tell me about the high quality dog treats they have in stock so I decided to stop in. Very cute store in the village of Hamburg. Tons of cute and unique toys and accessories for dogs, cats and their owners too. Everything was laid out beautifully, was good quality and reasonably priced. They do grooming here too which is a plus.

We have been coming to Dog Days of Buffalo for various reasons for a while now. They have an…read moreamazing facility! It's clean and fresh smelling with the best doggie day carers around. When you enter, there are two big screen TVs so you can see your pet on one of them. Our Maisie had a blast going to "school" for half-days when it was winter and she needed to run around more than in our house. When we would pick her up, they'd announce, "I need Teeny Maisie from Small Dogs" and we could see all the small dogs run for the exit with JUST Maisie being brought to us! The dogs are SO SO happy. And a GOOD dog is a TIRED dog. We had Janelle for a couple of training classes, and she knows her stuff. We got excellent training and tips from Janelle - she was authoritarian and organized, and gave individual attention as needed. Highly recommend! Lastly, yes, there's more, we have had wonderful grooming done at DDB. Always a great job on grooming, very happy. This is a great business and we will continue to support them.

I am extremely disappointed and upset with my experience at this grooming facility. After what…read morehappened to my dog, I will never bring her back, and I strongly encourage other pet owners to thoroughly check their pets after every grooming appointment. My dog was groomed by Carly on Saturday, 9/19/26. During the grooming, the hair between my dog's toes was cut, and her skin was clipped in at least two areas. The attached picture clearly shows the injuries and blood. What is even more upsetting than the accident itself is how the situation was handled afterward. Accidents can happen, and I am a very understanding person. What I expect, however, is honesty, accountability, and communication. I was not informed that my dog's skin had been cut. Had Carly or the staff told me immediately, I could have started treating the affected areas much sooner. Instead, I had to email the clinic on Sunday 9/20/26 evening to request an appointment with the veterinarian because I was concerned about the injuries. I was advised to apply ointment until she could be seen. Unfortunately, the earliest appointment I could get with the actual veterinarian was 10/5/26. My dog was able to go in and see a technician on 9/21/26 for other services, but I still had to wait to have the veterinarian properly evaluate the injuries. I also contacted Chelsie, the store manager, about what happened. Rather than receiving an apology and accountability, I felt that she was defensive and more focused on defending her staff. I was also told that my dog's allergies were to blame. Regardless of whether my dog has allergies, that does not explain away the fact that her skin was visibly clipped and bleeding. If my dog's skin was accidentally cut during grooming, I should have been informed immediately. Unfortunately, this was not my first frustrating experience with this location. We had just moved to Buffalo from Derby and brought our dog there for her first appointment on 8/1/26. At that appointment, I asked to schedule her next grooming six weeks later. Leo, the staff member I dealt with on 8/1, told me that he scheduled her for 9/12/26. When we expected to bring her in, my dog was not on the schedule. I was then given the impression that someone else had forgotten to put her appointment on the calendar, even though Leo was the person who had scheduled it with me. As a result, we had to wait another week and didn't get her back on the schedule until 9/19/26. After everything that has happened, the lack of accountability and communication has completely destroyed my trust in this business. The grooming accident itself could have been an unfortunate mistake. The way it was handled is what I find unacceptable. If Carly accidentally clipped my dog's skin, I should have been told the same day. Instead, I discovered the injury afterward and had to take the initiative to contact the clinic myself. I will never take my dog back to this location. I strongly recommend that every pet owner carefully inspect their dog's entire body--including between the toes--after leaving any grooming facility. Do not assume that you will be informed if something goes wrong. My dog's safety and well-being come first, and based on my experience, I no longer have confidence in this facility.