BE VERY CAUTIOUS WHEN SIGNING UP FOR THIS SERVICE!!!!
Since I had this service installed back in 2017, the very first month I had spotty if not absent, service, I had been on the phone with them for the first 2 months and was visited by several technicians(Verizon). the service at least became stable but was not maintaining the speeds. So I upgraded the service for faster internet, which I got about 2 to 3 weeks of and then the speeds dropped again. Several phone calls and monthly bills at the new ""INCREASED SPEEDS"" I was told that My service location was too far from the Central Hub to get the speeds I have been already paying for and that they would need to downgrade my service.. which would take a week, I told them I wanted to cancel the service, which was met with resistance, I was offered a free month of service, which would do me no good since the speeds I needed would not support my infrastructure! So they told me they would cancel my account but would be charged for the last month as well as an early termination fee! I also inquired why my bill was $20 more a month than it should be since I upgraded, I found out they added ""Security"" features that I DID NOT authorize. after going back and forth over this I told them if they produce the tape of my conversation where I DID authorize the charges. I would not contest. They could not provide proof of the charges and I was told..... with a confirmation number...... that the last month was free, and there would NOT BE an early termination fee!!!!! Well that was an outright LIE, they charged me both, after calling them AGAIN, it turns out, it is up to the person on the phone to put the notes in, if they don't do that, then there apparently isn't any proof..SO I am now contacting a lawyer and will be seeking full restitution for all overages imposed on my by their unethical business practices.... too put it mildly!!! read more