Evenlink promises superb customer service but does not deliver…read more 1) BAIT and SWITCH: Called to setup service - experienced bait and switch when I was told the requested (basic) package was not sufficient for the services listed on the website (Phone over internet) and I needed to purchase a more expensive package 2) Awful (non-existent) Communication: Service setup required Evenlink to coordinate with Verizon to send a technician. Yet Evenlink could not be bothered to call me to let me know the tech would be out that day. Therefore, he couldn't get into my house. 4 times. Eventually, I had to leave my door unlocked...for a week. They called me a total of ONE TIME. The rest of the time, I had to call THEM to ask when the tech was scheduled, was service installed, can I have a refund, has someone decided IF I can have a refund, etc. A simple phone call goes a long way people... 3) Refused to provide full refund: BEFORE my service began, I decided that the customer service was worse than Verizon, and I did not want their service any longer. So I called and told them. They don't let you talk to the person making the refund decision, but will relay the decision to you. Long story short, I am out $30 of the $75 initially paid because I chose to give them a chance. The main reason for me to purchase service from Evenlink was the horrendous customer service experience I had with Verizon. As it turns out, Evenlink simply adds an additional layer of poor customer service and lack of communication. NOTE: I called Verizon, setup service, and scheduled a technician to visit to set up the service, all in one call (after being disconnected twice). I have already received a confirmation phone call and know that the local technician has my phone number in case there are problems on site (something Evenlink did not bother to do). I still hate having to have service through verizon, but I guess I have to go with the lesser of 2 evils.

I've been a customer for over five years. There has been occasional slowness and an occasional…read morebrief outage. On the whole, though, service had been fine. BUT... For the second time in as many months, wireless service from their Sunbury tower is down completely. The first time, equipment on the tower failed and had to be replaced; but even then there were problems for weeks beforehand that didn't lead them to diagnose the problem before total failure occurred. This time, it's over a week with no service. Evenlink's main phone number has had a recorded message that they are having trouble with their upstream provider, but it's near impossible to get hold of a tech support representative (only available during business hours M-F). Even when tech support is reached and they promise to call me back with a status update, I never hear from them. Unfortunately there is no alternative provider that I've been able to find: too far from the CO for DSL and cable does not run to the house, meaning an exorbitant installation cost. Short version: unreliable, unresponsive and unprofessional

Requested service to repair the cable leading from the modem to the wall. Technician MARK responded…read morewithin 2 hours of my call. Repair completed within 20 minutes and Mark extremely professional.

I have had their service for only 25 hours. And have been disconnected 3 times. Unable to watch…read morelive TV. Had to use my personal Fire Stick to get any sort of shows to watch. My 1 TV is not connected to their remote even though the tech said we were "good on all TV's". Not happy. Before you switch. Seriously think about it.

Before having CTI Networks design my new company website and tracking my business web traffic our…read morephone never rang because someone saw us on Google. We are now receiving 3-4 call per week. Phil and Evan do a great job every step of the way and always have time for me and my company. Best business decision I've made in a while!

From the owner: We get you connected to the Internet, wherever you are. CTI Networks offers connectivity and…read morebusiness phone system solutions to both business and residential customers all throughout the Cumberland Valley and beyond. We all need the Internet to do business, but it doesn't have to be expensive. Free yourself from your existing internet service contract and save up to 100% or more on your overall connection costs.

Alway great service. Service since they have been in business, many years. My parents also had…read moretheir service since the first of their business. Very nice installers, neat, clean, & informative. No questions unanswered. What more could you ask for. Thank for the best service ever. BR

Scary! Went to look into satellite tv as I'm sick of paying cable prices. The older man wreaked of…read morealcohol, he was rude and nasty. He began talking politics. That was it! I tried to walk away and he kept after me, angry that I was walking away. He wasn't speaking directly to me anyway, so I decided to walk away. I'm not going to listen to ignorant political speak when I'm looking for tv service. That's NOT what I came in for. Then he became nasty when I walked away! Definitely not my kind of business.