1. Acoustic-Kleen

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Sunbury, PA

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Acoustic-Kleen

5.0 (4 reviews)
Closed • 9:00 am - 5:00 pm

Services - Acoustic-Kleen

Carpet cleaning

Commercial deep cleaning

Commercial move-in or move-out cleaning

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Stanley Steemer

Stanley Steemer

(16 reviews)

Peter did an awesome job! Highly recommend Stanley Steemer! Will certainly be using them again…read more Eva

My 86-year old mother had Stanley Steemer come out to clean her carpets. The technician asked if…read morethey could use her bathroom; she said they could use the one downstairs (she is unable to use it, due to mobility issues). That night, she had no hot water. There was still no hot water the next morning, and there was a banging noise coming from the basement. She called a plumber; just as he arrived, she saw that the technician from Stanley Steemer had left the hot water in the downstairs bathroom running since he had been there the previous day! She called the company and spoke to the manager, who said she had no proof that it was their technician and told her that he would give her the difference between her previous and next water bill, as well as a gift certificate for her next carpet cleaning. Obviously, at 86 years old, the odds of her needing her carpets cleaned again are approximately zero. I called the company the following day, explaining the situation again, and was told the manager was away but would contact me by Monday. When I had not heard anything by 4pm Monday, I called back. I was put on speaker phone with the manager, who said he did try to call (I had no voicemail from him) and told me there was no proof his tech did this. I assured him that no one gets into her house unless we know about it, and she is unable to use that bathroom. He told me the same thing he said to her: difference between previous and current water bill, gift certificate for next carpet cleaning. I explained to him that this is unacceptable, given reasons I previously mentioned. He asked what I would like to see happen. I told him I believed that a $150 refund would be fair, especially considering the fact that she is elderly and was understandably upset, lacking hot water and having a banging sound coming from her basement. He said this would not be fair to her or to the company, since it was just a random number. I told him that was fine; that he could just refund the entire amount. He told me this would be unfair to the company. It was at this point that I informed him that I then had no option but to take to social media, warning the public of the bad faith practices of this company. If you believe that going with this national company will provide you good service, as well as peace of mind, I would strongly recommend you look anywhere else. This is predatory behavior that one would expect from a fly-by-night operation, not a company that's been around longer than I've been alive.

Heiligs Original Lux Vacuums

Heiligs Original Lux Vacuums

(2 reviews)

Thank you Donna S. for your detailed review. I left a message for Heiligs on December 6, 2022 and…read morethey never called back. I called again today and opted not to leave another message and then read your review. I wanted to inquire about getting 2 Kenmore canister vacuums fixed - wheels only. Otherwise they work great! So your review info was stellar. THANK YOU for taking the time to share.

i was hesitant to leave this review but feel i need to. i stopped in 2 weeks ago with my kenmore…read morecanister vacuum because the swivel assembly broke. The guy who helped me said the part may not be available because sears went out of business.. my response, sears went out of business not kenmore. kenmore still makes and sells products today. Then he said he was shocked i even liked the vacuum as it doesn't suck up good. i told him i personally loved it and would not be trying to fix it if not. He then said "well you can't even get bags for these anymore" umm yea you can and i've been ordering them on ebay for years. Then he suggested i trade mine in to him and he could sell me a REFURBISHED canister vac (not the same as i had) for $600!!!!! After i expressed i wanted to have mine repaired he said he would reach his supplier in new york for pricing. He asked me how much i would be willing to pay and threw out some numbers as if to see what he could charge me. He said $50, $60 $100? This was 2 weeks ago and he was supposed to call me with the price of the part and has not yet. After thinking on this a little. it appears to me he was trying all he could to get my vaccum as a trade in to repair for cheap and sell for a lot plus get me to buy a $600 vacuum off of him. couldn't get bags anymore, doesn't suck up good, part would be hard to get etc. I did my research and contacted kenmore directly and the part was $5.99 and shipping was $6. i ordered it and am currently waiting for it to be delivered. I honestly tried to go to a nice little business and support them but it hit me in the ass with this business. I WILL NEVER EVEN CONSIDER going back here again.

Acoustic-Kleen - carpet_cleaning - Updated October 2026

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