I took an old computer to Kinn in the hopes of getting it going again. The computer was built by Pugit, and thus it was a very high-end build. I told David that I despritely wanted to save it as I had a number of unreplacable software programs and I would not use it online. David did not give me the time of day. He told me that he would have answers for me in a few days, and after a few weeks I picked it up. He blew it off as too old and the motherboard was shot as well as the power supply. I just know that he barely looked at it, but I was charged for his time. So, I just knew that I needed a second opinion and I took it to another tech who diagnosed the problem immediately. It was a blown video card, and in 2 days I had it back and running. It did not matter to David that this computer was highly valued by me, and all he offered me was to build me a new one. I am having a new one built, but NOT BY KINN. Terrible experience. read more

Alas......a horrible experience. On Friday, I took in my Kindle Fire HD to get an estimate on repairing a cracked screen - he asked if he could keep it overnight to check out serial numbers so a good estimate could be given. I heard nothing from him on Sat. When he did call with an estimate it was higher than the cost of a new Kindle. When I told him this, he argued with me and hung up the phone. I went to pick up the Kindle on Monday and there was a charge!!! He had never told me about a possible charge for an estimate on a repair. So, I paid $31.00 to get my Kindle back. I would not recommend this business. Not only did I receive a charge - when a charge was never mentioned - but the owner was rude. Sorry Kinn Computers, you won't see me back, nor any of my friends. read more

This will be a long winded review, but I believe a full understanding of the experience I've had with my broken computer, and ultimately with Kinn Computers, is necessary to justify my opinion. For those with short attention spans: I like them, and I'm confident you will too. Let's get into the meat of this! The Problem I bought a computer from a questionable company out of California with a spotty record that swings wildly between some of the worst reviews I've ever seen and some of the best. I gambled and lost. I got what in theory should have been a great computer for a $700 price point: An EVGA geforce gtx 750 2gb video card, work horse AMD FX 8320 processor, standard 8 gigs of ram, USB 3.0 ports, 1 tb hard drive, 400watt power source...all parts made by well known and reputable companies as opposed to the expected no name Chinese junk you can usually find in these cut rate deals. Sadly it was assembled by baboons and had tons of things I needed to fix before the first power on that even the most ameture computer builders would have caught (and I'm not claiming to be an expert here, far from it). Among the problems I had was that three months after I got the box, it started shutting down during start up. But what was weird about this was it was unpredictable. The problem would occur in waves where it would happen several times over a week, then vanish for weeks, even months! As it was mostly not reproducible, and even when it happened it was impossible to get into the OS environment, I had a long difficult time getting any kind of measurements to actually troubleshoot the problem. Then one day the core temperature monitor I had put into startup caught the problem red handed: Indeed my processor was overheating occasionally to the terminal shut off point. The Solution I spent the next several months consulting everyone from well know tech and hardware forums who have a reputation for being excellent trouble shooters, to local repair companies. Not a single one actually knew what the problem was. They all went for the knee jerk "Your thermal paste is dried, your liquid cooler died, etc" answer. And in truth I couldn't come up with a better answer myself, but again, I don't claim to be an expert. One local company tried to charge me hundreds of dollars to repair parts that weren't even broken! Only Kinn Computers took the time to listen to me, a layman, describe this weird, sketchy problem in a nuanced way and they took that information into consideration. They discovered relatively quickly that in fact my processor wasn't over heating by physically checking the chip and its socket without relying only on the onboard sensors. The sensor was being "fooled" by inconsistent power output by a powersource that realistically shouldn't have even been in that computer as it was too weak for the hardware I had. (The standard option, btw. I made no changes to the configuration during purchase nor did anyone at the PC retailer tell me that it was unsuitable for the build. Very disappointed in this). They did all of this while being VERY willing to communicate with me, despite the fact I was frankly annoying with my game of phone tag I was playing. They described the problem in detail, their rationale for their fix, and answered my questions despite obviously being a layman. And they did it for a fair price. As far as I can tell they didn't even upsell the powersource they sold me though I gave them a very convenient opportunity to do so as bait to test them, and if they charged a markup it wasn't more than competing retailers online sell the same model for. I know just enough about computers to know when I'm being screwed. And I can say this area is absolutely LOADED with predatory computer places who try to sell things to their customers they don't need, and charge rates that are outright ridiculous to the point you may as well just get a new computer instead of paying them. ONLY Kinn Computers treated me like a person, didn't try to take advantage of me, and had what we needed to get the job done in a timely and cost effective manner. They are a gem nestled in a quaint little mountain town that you would be a fool not to visit for your repair needs. I wish there were a sixth star to give them. read more

Erik Kinn was great! I was in the area for business and caught in a pinch over the weekend. Last minute I brought my Mac to them and they were able to figure out the issue quickly which was a Windows 10 update that conflicted with my antivirus. I highly recommend anyone needing tech help/advice to reach out to these guys! read more