Evenlink promises superb customer service but does not deliver. 1) BAIT and SWITCH: Called to setup service - experienced bait and switch when I was told the requested (basic) package was not sufficient for the services listed on the website (Phone over internet) and I needed to purchase a more expensive package 2) Awful (non-existent) Communication: Service setup required Evenlink to coordinate with Verizon to send a technician. Yet Evenlink could not be bothered to call me to let me know the tech would be out that day. Therefore, he couldn't get into my house. 4 times. Eventually, I had to leave my door unlocked...for a week. They called me a total of ONE TIME. The rest of the time, I had to call THEM to ask when the tech was scheduled, was service installed, can I have a refund, has someone decided IF I can have a refund, etc. A simple phone call goes a long way people... 3) Refused to provide full refund: BEFORE my service began, I decided that the customer service was worse than Verizon, and I did not want their service any longer. So I called and told them. They don't let you talk to the person making the refund decision, but will relay the decision to you. Long story short, I am out $30 of the $75 initially paid because I chose to give them a chance. The main reason for me to purchase service from Evenlink was the horrendous customer service experience I had with Verizon. As it turns out, Evenlink simply adds an additional layer of poor customer service and lack of communication. NOTE: I called Verizon, setup service, and scheduled a technician to visit to set up the service, all in one call (after being disconnected twice). I have already received a confirmation phone call and know that the local technician has my phone number in case there are problems on site (something Evenlink did not bother to do). I still hate having to have service through verizon, but I guess I have to go with the lesser of 2 evils. read more

I've been a customer for over five years. There has been occasional slowness and an occasional brief outage. On the whole, though, service had been fine. BUT... For the second time in as many months, wireless service from their Sunbury tower is down completely. The first time, equipment on the tower failed and had to be replaced; but even then there were problems for weeks beforehand that didn't lead them to diagnose the problem before total failure occurred. This time, it's over a week with no service. Evenlink's main phone number has had a recorded message that they are having trouble with their upstream provider, but it's near impossible to get hold of a tech support representative (only available during business hours M-F). Even when tech support is reached and they promise to call me back with a status update, I never hear from them. Unfortunately there is no alternative provider that I've been able to find: too far from the CO for DSL and cable does not run to the house, meaning an exorbitant installation cost. Short version: unreliable, unresponsive and unprofessional read more

i have found thier customer service good .. actualy get to talk to a real person .. who does make sometimes nessary amends .. ... mike hood read more

Awesome exercise in frustration and futility! I had to TAKE my modem there so they could reset it because they made some changes in their system, but, it only affected some users. Why I asked couldn't they have sent out a mass email? "Oh, um, well like that would be 2000 emails dude", said the "Tech". First, I am NOT a dude; second, the system they run there to check and reset modems looks as if it were created by frankensteining tweekers and runs MAYBE Windows 95; third, I posess a vast knowledge of computers~the tech is clueless. Tech support is a joke; I would have had better luck calling, hmm, well anyone. The ONLY positive they have going for them is NATASHA~she works in the billing department and is: polite, intelligent, well-spoken, efficient, knowledgeable, and has a normal or above normal IQ; whereas the "Tech Support Crew"~I think it's one guy is a chimp in a human suit. read more