First of all, I was a little disconcerted when I read the reviews of the "sister" company (West…read moreShore Windows & Doors), but my experience with the Shower & Bath side was pretty much the complete opposite. There were a couple of hiccups along the way (like, the salesperson did not show up on the original date set up for the presentation, but when I called the company that same night, they couldn't have been more apologetic and set up another appointment right away), so the experience wasn't "over the moon" exceptional--close, though.
There was an abbreviated standard sales pitch, the difference being that they really went over and above to find a financing plan that was affordable.
The product is outstanding; it is not an overlay, like from other companies, and it costs LESS than one of them! It has a lifetime warranty on product AND labor! It looks like I have a new bathroom at a fraction of the cost of a total renovation!
The installer, John R., was professional, knowledgeable, punctual and courteous. He put down tarps from door to bathroom before he got started, so there were no concerns about tracking in dirt, etc. He cleaned up after himself when he was finished; I just can't say enough good things about the installation process.
If you're looking for a new shower/bath, I'd advise you to call these guys, rather than any of those companies that only put a cover over the problem. You won't be disappointed, in my honest opinion.