Dr. Earl Estwick was, unfortunately, one of the most condescending medical professionals I have ever encountered. As a new patient attending my very first appointment, I was taken aback by the number of dismissive and insulting remarks made throughout the visit.
To make matters worse, my treatment was cancelled the day before my second appointment due to delays involving insurance payment issues stemming from my previous insurance being incorrectly listed as the primary coverage. Additionally, a claim was submitted for a procedure that was never actually performed. I was even asked by the insurance provider whether I wanted to file a complaint or formal grievance regarding the matter, but instead chose to give Dr. Estwick and his office the benefit of the doubt and allow them the opportunity to correct what I hoped was simply an administrative error. Unfortunately, that same level of understanding and respect did not appear to be extended to me as a patient. Once a dentist accepts someone as a patient, they assume a duty of care toward that patient -- not merely a duty of care that begins once the first insurance payment is received or the type of insurance a patient has.
Regardless of insurance status or personal circumstances, patients deserve to be treated with professionalism, dignity, courtesy, and basic human respect. Needless to say, I have chosen to move on and seek a dentist who genuinely wants to provide care to every patient who walks through the door. read more