Had new porch lights installed. Very efficient and done with in 45 minutes. Had to take old off…read more Will defiantly recommend!

Great service with absolutely stellar customer service. I hired them to install some air…read moreconditioning wall units for an addition to my home. Everything was very professional. We did have an issue with one of the units but it was promptly fixed at no charge with friendly customer service. Definitely a reliable company with workers who pride themselves on doing good work.

Very professional service. On time; found and resolved the problem quickly…read more Techs had a sense or urgency to get it done, but very friendly at the same time - I believe names were Justin & Craig. Didn't try to sell some BS additional "repairs" or maintenance packages; but recommended in general to make sure the unit gets inspected and maintained on a regular basis. These will be the guys I'll use in the future for maintenance and repairs. Thank you!

Called this company at the beginning of the week because we could not get our gas logs to light. We…read morewere given an appointment for Friday of the week. Well, low and behold, they pushed us off for a higher paying job at the last minute. Completely unprofessional company and I definitely do not recommend. Edit: The business can say what they want. I cancelled the appointment because I cannot wait until the y decide they can honor the appointment they made. Bad business practices will eventually be the end of bad business.

Used another contractor, but was satisfied with the professional way the quote was handled.read more

These folks do an excellent job. From booking the appointment to the service tech calling ahead and…read moreshowing up on time, just great service. Our tech, Bryan, serviced our units and pointed out one capacitor out of tolerance. No pressure it replace it but we did as not to worry about it going out this summer. The price for service and replacing the part were very fair. I trust this company and highly recommend them.

I called to get a quote on what I assumed was a major problem. Both of my upstairs bathrooms were…read moreleaking. The tech came out and charged me $300 to take pictures and tell me I need to replace my faucets because they were old. We just renovated both bathrooms 5 years ago. He could not find the problem and said that it would be $900 to figure out the problem. Needless to say I called another company and he fixed the issue (leaking pipe and toilet sealant) for $320.

My wife and I have been using Sutton Brothers to service our air conditioner and heater as well as…read moreour plumbing system for more than three years. The service has been exceptional so when we needed a new heating and air conditioning system we called Sutton Brothers immediately. Our system was 20 years old and was at the end of its life. Ian, a Sutton engineer, spent a number of hours reviewing our needs. He was very thorough and professional. He developed a plan for replacing the system and left us with a detailed plan to install a new system. Sutton Brothers' price appeared to be very reasonable and they would be able to install our system within a few weeks. We interviewed another firm, to do our due diligence. They came up three solutions that ranged from 40% to 120% more than Sutton Brothers. We selected Sutton Brothers. Tito and his partner Eduardo installed the ac and heating on our schedule, arrived on time and completed the job within eight hours, and left the property better than when they arrived. My wife works from the house and she said she barely knew they were there. I strongly recommend Sutton Brothers for their service, price and tremendous staff.

We have a two unit system at our home. The "newer" Trane stopped working on Monday night which left…read moreour upstairs sleeping quarters unbearably hot. A call to several companies on Tuesday resulted in no availability for several days. PSM promised to be there either later in the day or first thing on Wednesday. On Tuesday afternoon, I received a call from Kenneth confirming our appointment for 8:30am on Wednesday. Terrell arrived on time and was thorough in his inspection. Fearing the worst, I was pleasantly surprised to learn the service call and replacement part would only cost $150. I have NEVER had a tradesman come to my home for under $250. Don't let the name fool you. PSM is a reputable, honest business that will be my new go-to for any HVAC needs.

We prepaid a maintenance agreement and scheduled a cooling inspection for two months later. The…read morecompany emailed me 5 days before the inspection cancelling the cooling inspection that was prepaid because the company is undergoing a reorganization of their business and informed me that they are "temporarily closed." Because they did not fulfill their agreement, I requested an immediate refund. They responded by email and told me that they will refund my money but they do not know when that will happen. I filed a BBB complaint which they never answered. It has now been two months since they cancelled my inspection and I have received NO refund. They should be reported to the NC Attorney General for misconduct.

What an awesome company with awesome techs to work with on every issue that arises. Danny has a…read morecompany wide work ethic that we don't see anymore. Quick response and professional service. I can't say enough about this company, hands down top notch service.

One of my AC units broke on a holiday weekend. Dave came out within a few hours of calling and…read morefixed it - was very quick and thorough, explained everything he was replacing, told me the parts to keep an eye on (very old unit), and got it working in no time. Will definitely use them again!

Last year I had an issue with my gas heat and hot water. I went through a few companies and one day…read moredecided to get in touch with Bodenheimer. They did have to go through some trial and errors but at the end of the day they really stayed on it to find the issue. Finally, they did and I was so thrilled. Yes, it was expensive for me, but it was fixed. For me, that's all that matters. Mr. James Cauble or shoot, Coble? He was very very helpful and was determined to find the issue and he did. I want to thank him from the bottom of my heart. To this day everything is fine. He just wasn't giving up and I feel so fortunate that I met him at the right time. Thank you so very much.

Extremely satisfied!! August 2025. Supervisor, James C. and Technician, Justin B., were above and…read morebeyond on all levels. As we were in the middle of purchasing a 20 year old home, James provided a thorough investigation during our Home Inspection, and at NO CHARGE. After our Closing, we called and they were here immediately. James provided excellent communication so the technician was familiar with all we had discussed during the home inspection. The technician, Justin was polite, thorough, helpful and conscientious about his work detail. As we were in our first week of moving into the home and it was an extremely unsettling time with everything in boxes and more improvements to manage, Justin's demeanor was exceptionally calming, understanding, and reassuring. Very grateful. Responsive, respectful, immediate, thorough, and attentive on all accounts.

Got back from vacation to an 87 degree house. We called Diligence and Reggie was out within hours…read more He is knowledgeable, professional & thoughtful (didn't wear dirty shoes in house). Our problem was diagnosed and solved quickly. This has been a hot spell and we could have been taken advantage of but since they employ people like Reggie we will be customers for life!!!

After repeated attempts to find someone who was responsive and skilled I arrived here at…read moreDilligence. Now ten years later I still cannot imagine why it took me so long to find these great folks. Reliable and fair and so willing to work through whatever ails my two HVAC systems. On an annual maintenance contract for longer than I can remember and have never had any complaint.